0
NPS
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Banzai
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About Banzai's Brand
Hi, we're Banzai! Today, marketers have access to more resources and tools than ever before, so why is most marketing so cringe-worthy? Marketing has lost touch with the humans behind the clicks, opens, and form submits, but Banzai wants to change that. That's why our mission is to make marketing more human. ??? At Banzai, we think the secret to better marketing is educating, learning from, and building relationships with buyers. This new approach is called Engagement Marketing. Banzai is leading the Engagement Marketing movement. Our products reach millions of users every year and help our customers drive more revenue through better events, webinars, content, and data. Best of all, Banzai makes marketing a little more human for all of us. Join Banzai to help build a future that puts people at the center of marketing. Among its major competitors, Banzai is ranked in 7th place for NPS while Livestorm is 1st, and Bizzabo is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
2.5/5
Customer Service
Banzai Ranking
- #4 / 4 of its competitors
Banzai NPS
Banzai's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Banzai's customers would recommend using the product based on a scale of -100 to 100.
Banzai Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Banzai NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2025 0 | Dec 2025 | 0 |
How Other Brands Compare
Banzai is ranked #4 for NPS among its competitors. Livestorm and CVENT come in first and second, with ON24 coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Banzai Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Banzai users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Banzai Customer Loyalty vs. Competitors
Compared to its competitors, Banzai's Customer Loyalty score is rated right above WebEx.
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Banzai Product Quality
1.5/5
Banzai has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Banzai Product Information
Banzai’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.banzai.io
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Banzai Product Quality vs. Competitors
Compared to its competitors, Banzai's Product Quality score is rated right below BrightTALK.
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Banzai Pricing
Banzai ROI & Value For Money
2/5
Banzai has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Banzai Pricing vs. Competitors
Compared to its competitors, Banzai's ROI score is rated right below BrightTALK.
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Banzai Customer Satisfaction (CSAT)
Banzai Customer Satisfaction (CSAT) Score
100 / 100
Banzai has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Banzai Customer Satisfaction vs. Competitors
Compared to its competitors, Banzai's Customer Satisfaction score is rated right above Bizzabo, and is preceded by WebEx.
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Banzai Customer Service
2.5/5
Banzai has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Banzai's Customer Service
Address
101 Yesler Way, Seattle, WA 98104
Website
https://www.banzai.io
Phone Number
(206) 414-1777
Banzai's Social Links
Banzai Customer Service vs. Competitors
Compared to its competitors, Banzai's Customer Service score is rated right below BrightTALK.
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Consumer vs. Employees
Banzai scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Banzai would recommend the brand to a friend. ENPS measures how likely Banzai employees would recommend working at Banzai to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 62% | Promoters |
|---|---|
| 16% | Passive |
| 22% | Detractors |
