Chewse NPS & Customer Reviews

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Chewse

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Chewse

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About Chewse's Brand

Chewse, an online platform, allows office workers to browse through catering menus from local restaurants to create personalized menus. Among its major competitors, Chewse is ranked in 8th place for NPS while Magnolia Bakery is 1st, and Pilgrims Pride is 2nd.Their current valuation is $95.00M

Brand at a Glance

100%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Chewse Ranking

^#4 / 4 of its competitors

Chewse NPS

Chewse's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Chewse's customers would recommend using the product based on a scale of -100 to 100.

Chewse Overall NPS

-100

NPS

0%	Promoters
0%	Passives
100%	Detractors

Chewse NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2024 -100	Feb 2024	-100

How Other Brands Compare

Chewse is ranked #4 for NPS among its competitors. Pilgrims Pride and ezCater come in first and second, with DoorDash coming in at third. Among those competitors, it is the lowest valued company behind DoorDash.

	Chewse	DoorDash	Pilgrims Pride	ezCater
Global Ranking	#-	#155	#-	#-
NPS	-100	-28	16	15
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$95.00M	$13.00B	$5.95B	$1.25B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Chewse NPS vs. Competitors

Compared to its competitors, Chewse's NPS is rated right below Ando.

COMPANY		NPS Score
	Magnolia Bakery	18
	Pilgrims Pride	16
	ezCater	15
	Sprig	N/A
	SpoonRocket	N/A
	Zoes Kitchen	-4
	EatStreet	-10
	DoorDash	-28
	Ando	-100
	Chewse	-100

Chewse Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Chewse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

Chewse Customer Loyalty vs. Competitors

Compared to its competitors, Chewse's Customer Loyalty score is rated right above EatStreet.

COMPANY		Customer Loyalty Score
	Chewse	100%
	EatStreet	89%
	Pilgrims Pride	79%
	ezCater	78%
	Magnolia Bakery	72%
	Zoes Kitchen	72%
	DoorDash	71%
	Ando	10%
	Sprig	N/A
	SpoonRocket	N/A

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Chewse Product Quality

1.5/5

Chewse has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Chewse Product Information

Chewse’s product quality score is a 1.5 out of 5 as rated by its users and customers.

Website: http://www.chewse.com

Company Size: 51-200 Employees

Industry

Tech

Consumer Services

Ecommerce and Marketplaces

Food and Beverages

Chewse Product Quality vs. Competitors

Compared to its competitors, Chewse's Product Quality score is rated right above Sprig, and is preceded by Ando.

COMPANY		Product Quality Score
	Magnolia Bakery	4.1/5
	Pilgrims Pride	3.9/5
	ezCater	3.5/5
	EatStreet	3.5/5
	Zoes Kitchen	3.1/5
	DoorDash	2.4/5
	Ando	1.5/5
	Chewse	1.5/5
	Sprig	N/A
	SpoonRocket	N/A

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Chewse Pricing

Chewse ROI & Value For Money

1.5/5

Chewse has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Chewse Pricing vs. Competitors

Compared to its competitors, Chewse's ROI score is rated right above Sprig, and is preceded by Ando.

COMPANY		Pricing Score
	ezCater	4/5
	Pilgrims Pride	3.8/5
	Magnolia Bakery	3.6/5
	EatStreet	3.1/5
	Zoes Kitchen	2.8/5
	DoorDash	2.3/5
	Ando	1.5/5
	Chewse	1.5/5
	Sprig	N/A
	SpoonRocket	N/A

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Chewse Customer Satisfaction (CSAT)

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Chewse Customer Satisfaction vs. Competitors

Compared to its competitors, Chewse's Customer Satisfaction score is rated right above Sprig, and is preceded by Ando.

COMPANY		Customer Satisfaction (CSAT) Score
	Magnolia Bakery	84%
	Pilgrims Pride	78%
	ezCater	68%
	Zoes Kitchen	60%
	EatStreet	50%
	DoorDash	37%
	Ando	0%
	Chewse	0%
	Sprig	0%
	SpoonRocket	0%

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Chewse Customer Service

1.5/5

Chewse has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Chewse's Customer Service

Address

San Francisco, CA 94103

Website

http://www.chewse.com

Phone Number

(888) 506-6062

Chewse Customer Service vs. Competitors

Compared to its competitors, Chewse's Customer Service score is rated right above Sprig, and is preceded by Ando.

COMPANY		Customer Service Score
	Pilgrims Pride	3.8/5
	Magnolia Bakery	3.8/5
	ezCater	3.8/5
	EatStreet	3.2/5
	Zoes Kitchen	2.8/5
	DoorDash	2.3/5
	Ando	1.5/5
	Chewse	1.5/5
	Sprig	N/A
	SpoonRocket	N/A

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Chewse as an Employer

3.0/5

Chewse has a 3.0/5 stars for its overall company culture rated by their employees

top

30%

CEO of Chewse

Tracy Lawrence

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Chewse scored a -100 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Chewse would recommend the brand to a friend. ENPS measures how likely Chewse employees would recommend working at Chewse to a friend.

Net Promoter Score

-100

NPS Score

0%	Promoters
0%	Passive
100%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
10%	Passive
40%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail