-42
NPS
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Concentra
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About Concentra's Brand
Concentra is a B2B solution for the overall management of online payments made via bank transfers to companies of any size. Among its major competitors, Concentra is ranked in 7th place for NPS while Barrett Business Services is 1st, and eClerx Services is 2nd.
Brand at a Glance
59%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
Concentra Ranking
- #4 / 4 of its competitors
Concentra NPS
Concentra's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Concentra's customers would recommend using the product based on a scale of -100 to 100.
Concentra Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Concentra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -43 | Dec 2023 | -43 |
Jan 2024 -41 | Jan 2024 | -41 |
Feb 2024 -41 | Feb 2024 | -41 |
Mar 2024 -43 | Mar 2024 | -43 |
Apr 2024 -43 | Apr 2024 | -43 |
Jun 2024 -45 | Jun 2024 | -45 |
Jul 2024 -43 | Jul 2024 | -43 |
Aug 2024 -40 | Aug 2024 | -40 |
Sep 2024 -41 | Sep 2024 | -41 |
Dec 2024 -43 | Dec 2024 | -43 |
Jan 2025 -39 | Jan 2025 | -39 |
Jul 2025 -41 | Jul 2025 | -41 |
How Other Brands Compare
Concentra is ranked #4 for NPS among its competitors. CDW Corporation and Quest Diagnostics come in first and second, with Select Medical coming in at third.
Concentra |  CDW Corporation |  Quest Diagnostics |  Select Medical | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | -42 | 20 | -16 | -27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $15.07B | $4.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Concentra NPS by Gender
Male customers rated Concentra's NPS 26 points higher than Female customers.
Male
-74
Concentra's NPS was rated -74 by Male customers on Comparably.
13%
Promoters
0%
Passives
87%
Detractors
Female
-100
Concentra's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Concentra NPS by Ethnicity
Concentra's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
African American/Black -100 | African American/Black | -100 |
Other -66 | Other | -66 |
Concentra NPS by Age
Concentra's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Concentra NPS by Usage
Concentra's NPS was rated the highest by customers who have used Concentra's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -80 | Over 10 Years | -80 |
Concentra NPS vs. Competitors
Compared to its competitors, Concentra's NPS is rated right above NextCare, and is preceded by Select Medical.
| COMPANY | NPS Score | |
|---|---|---|
 | Barrett Business Services | 100 |
 | eClerx Services | 30 |
| CDW Corporation | 20 |
 | Hexaware Technologies | 11 |
 | U.S. HealthWorks | N/A |
| Quest Diagnostics | -16 |
| Select Medical | -27 |
| Concentra | -42 |
 | NextCare | -53 |
 | MedExpress Urgent Care | -83 |
Concentra Customer Reviews
Out of the 2 Concentra customer reviews 0 were positive and 2 were constructive. Concentra customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Concentra Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Concentra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Concentra Customer Loyalty Score by Gender
Female customers rated Concentra's Customer Loyalty score 9% higher than Male customers.
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Male
40%
Yes
Female
49%
Yes
Concentra Customer Loyalty Score by Ethnicity
Concentra's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Concentra.
33
out of 100
Caucasian
55
out of 100
African American/Black
40
out of 100
Other
Concentra Customer Loyalty Score by Age
Concentra's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 36% | 41-45 | 36% |
51-55 78% | 51-55 | 78% |
56-60 33% | 56-60 | 33% |
61-65 28% | 61-65 | 28% |
Concentra Customer Loyalty Score by Usage
Concentra's Customer Loyalty score was rated the highest by customers who have used Concentra's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Concentra Customer Loyalty Score by Industry
Concentra's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Transportation industry customers.
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Concentra Customer Loyalty vs. Competitors
Compared to its competitors, Concentra's Customer Loyalty score is rated right above NextCare, and is preceded by Select Medical.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| eClerx Services | 90% |
| Hexaware Technologies | 83% |
| CDW Corporation | 71% |
| Quest Diagnostics | 67% |
| Select Medical | 66% |
| Concentra | 59% |
| NextCare | 56% |
| Barrett Business Services | 55% |
| MedExpress Urgent Care | 51% |
| U.S. HealthWorks | N/A |
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Concentra Product Quality
2.2/5
Concentra has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Concentra Product Information
Concentra’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Concentra's product the highest. Reviewers from the Transportation industry rated Concentra the lowest at 1.5.
- Website
- https://www.concentra.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
SaaS
Quick Insights into Concentra Product Quality
Concentra's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Transportation industry.
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Ranked Concentra Product Quality the Highest
Ranked Concentra Product Quality the Lowest
Concentra Product Quality Score by Gender
Male customers rated Concentra's Product Quality score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Concentra Product Quality Score by Ethnicity
Concentra's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Concentra Product Quality Score by Age
Concentra's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 3 | 51-55 | 3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.9 | 61-65 | 1.9 |
Concentra Product Quality Score by Usage
Concentra's Product Quality score was rated the highest by customers who have used Concentra's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Concentra Product Quality Score by Industry
Concentra's Product Quality score was rated the highest by Tech industry customers, and the lowest by Transportation industry customers.
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Concentra Product Quality vs. Competitors
Compared to its competitors, Concentra's Product Quality score is rated right above NextCare, and is preceded by Quest Diagnostics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barrett Business Services | 4.5/5 |
| eClerx Services | 3.5/5 |
| CDW Corporation | 3.5/5 |
| Hexaware Technologies | 3.5/5 |
| Select Medical | 3.1/5 |
| Quest Diagnostics | 2.9/5 |
| Concentra | 2.2/5 |
| NextCare | 1.8/5 |
| MedExpress Urgent Care | 1.5/5 |
| U.S. HealthWorks | N/A |
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Concentra Pricing
Concentra ROI & Value For Money
2.1/5
Concentra has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Concentra Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Concentra.
Quick Insights into Concentra ROI
Concentra's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Transportation industry.
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Ranked Concentra ROI the Highest
Ranked Concentra ROI the Lowest
Concentra ROI Score by Gender
Concentra's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Concentra ROI Score by Ethnicity
Concentra's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Concentra ROI Score by Age
Concentra's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 3 | 51-55 | 3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Concentra ROI Score by Usage
Concentra's ROI score was rated the highest by customers who have used Concentra's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Concentra ROI Score by Industry
Concentra's ROI score was rated the highest by Tech industry customers, and the lowest by Transportation industry customers.
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Concentra Pricing vs. Competitors
Compared to its competitors, Concentra's ROI score is rated right above NextCare, and is preceded by Quest Diagnostics.
| COMPANY | Pricing Score | |
|---|---|---|
| Barrett Business Services | 4/5 |
| CDW Corporation | 3.8/5 |
| eClerx Services | 3.7/5 |
| Hexaware Technologies | 3.6/5 |
| Select Medical | 3/5 |
| Quest Diagnostics | 2.7/5 |
| Concentra | 2.1/5 |
| NextCare | 1.7/5 |
| MedExpress Urgent Care | 1.5/5 |
| U.S. HealthWorks | N/A |
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Concentra Customer Satisfaction (CSAT)
Concentra Customer Satisfaction (CSAT) Score
28 / 100
Concentra has an overall Customer Satisfaction score of 28 rated by its users and customers.
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Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
19%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Concentra Customer Satisfaction
Concentra's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Transportation industry.
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Ranked Concentra Customer Satisfaction the Highest
Ranked Concentra Customer Satisfaction the Lowest
Concentra Customer Satisfaction Score by Gender
Male customers rated Concentra's Customer Satisfaction score 0 points higher than Female customers.
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14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 36% | |
Very Dissatisfied | 43% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
Concentra Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Concentra's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
38%
Very Dissatisfied
38%
CSAT according to African American/Black
Concentra's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Concentra's Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.
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16 / 100
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
67%
Concentra Customer Satisfaction Score by Age
Concentra's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% |
Concentra Customer Satisfaction Score by Usage
Concentra's Customer Satisfaction score was rated the highest by customers who have used Concentra's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Concentra Customer Satisfaction Score by Industry
Concentra's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Transportation industry customers.
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{
"title": "Concentra Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 33,
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"scoreClassName": "max",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
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"scoreClassName": "",
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},
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}Concentra Customer Satisfaction vs. Competitors
Compared to its competitors, Concentra's Customer Satisfaction score is rated right above NextCare, and is preceded by Quest Diagnostics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barrett Business Services | 100% |
| Hexaware Technologies | 84% |
| eClerx Services | 63% |
| CDW Corporation | 56% |
| Select Medical | 51% |
| Quest Diagnostics | 45% |
| Concentra | 28% |
| NextCare | 21% |
| MedExpress Urgent Care | 12% |
| U.S. HealthWorks | 0% |
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Concentra Customer Service
2/5
Concentra has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Concentra's Customer Service
Address
Addison, TX
Website
https://www.concentra.com/
Quick Insights into Concentra Customer Service
Concentra's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers from the Transportation industry.
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Ranked Concentra Customer Service the Highest
Ranked Concentra Customer Service the Lowest
Concentra Customer Service Score by Gender
Concentra's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Concentra Customer Service Score by Ethnicity
Concentra's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Concentra.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Concentra Customer Service Score by Age
Concentra's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 2.7 | 51-55 | 2.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Concentra Customer Service Score by Usage
Concentra's Customer Service score was rated the highest by customers who have used Concentra's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Concentra Customer Service Score by Industry
Concentra's Customer Service score was rated the highest by Tech industry customers, and the lowest by Transportation industry customers.
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Concentra Customer Service vs. Competitors
Compared to its competitors, Concentra's Customer Service score is rated right above NextCare, and is preceded by Quest Diagnostics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| Hexaware Technologies | 3.9/5 |
| CDW Corporation | 3.8/5 |
| Select Medical | 3.1/5 |
| Quest Diagnostics | 2.6/5 |
| Concentra | 2/5 |
| NextCare | 1.7/5 |
| MedExpress Urgent Care | 1.5/5 |
| U.S. HealthWorks | N/A |
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Consumer vs. Employees
Concentra scored a -42 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Concentra would recommend the brand to a friend. ENPS measures how likely Concentra employees would recommend working at Concentra to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 31% | Promoters |
|---|---|
| 8% | Passive |
| 61% | Detractors |
