50
NPS
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ContactPoint360
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About ContactPoint360 Brand
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents. At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued. We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. Among its major competitors, ContactPoint360 is ranked in 1st place for NPS while IntouchCX is 2nd, and TaskUs is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
ContactPoint360 Ranking
- #1 / 4 of its competitors
ContactPoint360 NPS
ContactPoint360's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether ContactPoint360's customers would recommend using the product based on a scale of -100 to 100.
ContactPoint360 Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
ContactPoint360 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Jun 2025 100 | Jun 2025 | 100 |
Aug 2025 33 | Aug 2025 | 33 |
Jan 2026 50 | Jan 2026 | 50 |
How Other Brands Compare
ContactPoint360 is ranked first for NPS among its competitors. IntouchCX and TaskUs come in second and third, with Concentrix coming in at #4.
ContactPoint360 |  Concentrix |  IntouchCX |  TaskUs | |
| Global Ranking | #- | #363 | #728 | #859 |
| NPS | 50 | 15 | 41 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.34B | - | $750.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ContactPoint360 NPS vs. Competitors
Compared to its competitors, ContactPoint360's NPS is rated right above IntouchCX.
| COMPANY | NPS Score | |
|---|---|---|
| ContactPoint360 | 50 |
| IntouchCX | 41 |
| TaskUs | 34 |
 | TP | 33 |
 | Alorica | 25 |
 | VXI Global Solutions | 24 |
| Concentrix | 15 |
 | Sykes Enterprises | 9 |
 | Sutherland Global Services | -6 |
 | Hinduja Global Solutions | -12 |
ContactPoint360 Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of ContactPoint360 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ContactPoint360 Customer Loyalty vs. Competitors
Compared to its competitors, ContactPoint360's Customer Loyalty score is rated right above Alorica, and is preceded by Sutherland Global Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TaskUs | 85% |
| VXI Global Solutions | 85% |
| Sutherland Global Services | 84% |
| ContactPoint360 | 83% |
| Alorica | 83% |
| IntouchCX | 82% |
| TP | 78% |
| Concentrix | 75% |
| Sykes Enterprises | 67% |
| Hinduja Global Solutions | 62% |
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ContactPoint360 Product Quality
4.1/5
ContactPoint360 has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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ContactPoint360 Product Information
ContactPoint360’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Outsourcing or Offshoring
ContactPoint360 Product Quality vs. Competitors
Compared to its competitors, ContactPoint360's Product Quality score is rated right above TaskUs, and is preceded by IntouchCX.
| COMPANY | Product Quality Score | |
|---|---|---|
| IntouchCX | 4.3/5 |
| ContactPoint360 | 4.1/5 |
| TaskUs | 4.1/5 |
| TP | 4/5 |
| Alorica | 4/5 |
| Sutherland Global Services | 3.9/5 |
| VXI Global Solutions | 3.8/5 |
| Concentrix | 3.8/5 |
| Hinduja Global Solutions | 3.8/5 |
| Sykes Enterprises | 3.2/5 |
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ContactPoint360 Pricing
ContactPoint360 ROI & Value For Money
4.1/5
ContactPoint360 has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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ContactPoint360 Pricing vs. Competitors
Compared to its competitors, ContactPoint360's ROI score is rated right above IntouchCX, and is preceded by TaskUs.
| COMPANY | Pricing Score | |
|---|---|---|
| TaskUs | 4.2/5 |
| ContactPoint360 | 4.1/5 |
| IntouchCX | 4.1/5 |
| TP | 3.9/5 |
| Alorica | 3.9/5 |
| VXI Global Solutions | 3.8/5 |
| Hinduja Global Solutions | 3.8/5 |
| Sutherland Global Services | 3.6/5 |
| Concentrix | 3.4/5 |
| Sykes Enterprises | 3.4/5 |
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ContactPoint360 Customer Satisfaction (CSAT)
ContactPoint360 Customer Satisfaction (CSAT) Score
100 / 100
ContactPoint360 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ContactPoint360 Customer Satisfaction vs. Competitors
Compared to its competitors, ContactPoint360's Customer Satisfaction score is rated right above Alorica.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ContactPoint360 | 100% |
| Alorica | 80% |
| TP | 78% |
| Sutherland Global Services | 76% |
| IntouchCX | 68% |
| VXI Global Solutions | 67% |
| TaskUs | 61% |
| Sykes Enterprises | 52% |
| Hinduja Global Solutions | 50% |
| Concentrix | 48% |
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ContactPoint360 Customer Service
4.1/5
ContactPoint360 has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About ContactPoint360's Customer Service
Address
1880 O'Connor Dr, Toronto M4A 1W9 Canada
Website
http://www.contactpoint360.com
ContactPoint360's Social Links
ContactPoint360 Customer Service vs. Competitors
Compared to its competitors, ContactPoint360's Customer Service score is rated right above TaskUs, and is preceded by IntouchCX.
| COMPANY | Customer Service Score | |
|---|---|---|
| IntouchCX | 4.2/5 |
| ContactPoint360 | 4.1/5 |
| TaskUs | 4/5 |
| TP | 4/5 |
| Alorica | 4/5 |
| VXI Global Solutions | 3.9/5 |
| Sutherland Global Services | 3.9/5 |
| Concentrix | 3.7/5 |
| Sykes Enterprises | 3.5/5 |
| Hinduja Global Solutions | 3.4/5 |
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ContactPoint360 as an Employer
4.7/5
ContactPoint360 has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ContactPoint360 scored a 50 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of ContactPoint360 would recommend the brand to a friend. ENPS measures how likely ContactPoint360 employees would recommend working at ContactPoint360 to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 63% | Promoters |
|---|---|
| 23% | Passive |
| 14% | Detractors |
