-50
NPS
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CSC
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About CSC's Brand
CSC is an IT services company providing technology-enabled business solutions and services. Among its major competitors, CSC is ranked in 7th place for NPS while Microsoft is 1st, and Booz Allen Hamilton is 2nd.
Brand at a Glance
76%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
1.9/5
Customer Service
CSC Ranking
- #4 / 4 of its competitors
CSC NPS
CSC's Net Promoter Score (NPS) is a -50 with 20% Promoters, 10% Passives, and 70% Detractors. Net Promoter Score tracks whether CSC's customers would recommend using the product based on a scale of -100 to 100.
CSC Overall NPS
| 20% | Promoters |
|---|---|
| 10% | Passives |
| 70% | Detractors |
CSC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Dec 2020 -50 | Dec 2020 | -50 |
Jun 2021 -66 | Jun 2021 | -66 |
Sep 2021 -75 | Sep 2021 | -75 |
Apr 2022 -51 | Apr 2022 | -51 |
May 2022 -57 | May 2022 | -57 |
Jun 2022 -63 | Jun 2022 | -63 |
Jul 2022 -44 | Jul 2022 | -44 |
Dec 2022 -50 | Dec 2022 | -50 |
How Other Brands Compare
CSC is ranked #4 for NPS among its competitors. Microsoft and IBM come in first and second, with Dell Technologies coming in at third.
CSC |  Microsoft |  IBM |  Dell Technologies | |
| Global Ranking | #- | #22 | #106 | #121 |
| NPS | -50 | 38 | 26 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.91T | $119.05B | $58.48B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CSC NPS by Gender
CSC's NPS was rated -100 by Male customers on Comparably.
Male
-100
CSC's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
CSC's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CSC NPS by Ethnicity
CSC's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
CSC NPS by Age
CSC's NPS was rated -100 points by customers ages 66+ on Comparably.
CSC NPS by Usage
CSC's NPS was rated -100 points by customers who have used CSC's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
CSC NPS vs. Competitors
Compared to its competitors, CSC's NPS is rated right below NCR.
| COMPANY | NPS Score | |
|---|---|---|
| Microsoft | 38 |
 | Booz Allen Hamilton | 37 |
 | Deloitte (US) | 27 |
| IBM | 26 |
 | Accenture | 20 |
| Dell Technologies | 17 |
 | CGI | N/A |
 | NCR | N/A |
| CSC | -50 |
CSC Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of CSC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CSC Customer Loyalty Score by Gender
CSC's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
CSC Customer Loyalty Score by Ethnicity
CSC's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CSC.
100
out of 100
Caucasian
CSC Customer Loyalty Score by Age
CSC's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CSC.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
CSC Customer Loyalty Score by Usage
CSC's Customer Loyalty score was rated 100% by customers who have used CSC's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CSC Customer Loyalty vs. Competitors
Compared to its competitors, CSC's Customer Loyalty score is rated right above Booz Allen Hamilton, and is preceded by Dell Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Microsoft | 84% |
| IBM | 79% |
| Dell Technologies | 78% |
| CSC | 76% |
| Booz Allen Hamilton | 73% |
| Deloitte (US) | 72% |
| Accenture | 71% |
| CGI | N/A |
| NCR | N/A |
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CSC Product Quality
2.5/5
CSC has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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CSC Product Information
CSC’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.csc.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
Small Business Services
Quick Insights into CSC Product Quality
CSC's Product Quality score was rated highest by customers ages 66+.
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Ranked CSC Product Quality the Highest
CSC Product Quality Score by Gender
CSC's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CSC.
Male
1.5/5
Female
N/A
CSC Product Quality Score by Ethnicity
CSC's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CSC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
CSC Product Quality Score by Age
CSC's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CSC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
CSC Product Quality Score by Usage
CSC's Product Quality score was rated 1.5 stars by customers who have used CSC's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CSC Product Quality vs. Competitors
Compared to its competitors, CSC's Product Quality score is rated right above CGI, and is preceded by Dell Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Microsoft | 4.1/5 |
| Deloitte (US) | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| IBM | 3.8/5 |
| Accenture | 3.7/5 |
| Dell Technologies | 3.5/5 |
| CSC | 2.5/5 |
| CGI | N/A |
| NCR | N/A |
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VS
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CSC Pricing
CSC ROI & Value For Money
2.5/5
CSC has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into CSC ROI
CSC's ROI score was rated highest by customers ages 66+.
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Ranked CSC ROI the Highest
CSC ROI Score by Gender
CSC's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CSC.
Male
1.5/5
Female
N/A
CSC ROI Score by Ethnicity
CSC's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CSC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
CSC ROI Score by Age
CSC's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CSC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
CSC ROI Score by Usage
CSC's ROI score was rated 1.5 stars by customers who have used CSC's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CSC Pricing vs. Competitors
Compared to its competitors, CSC's ROI score is rated right above CGI, and is preceded by Dell Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Microsoft | 4/5 |
| Booz Allen Hamilton | 3.9/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.8/5 |
| Accenture | 3.6/5 |
| Dell Technologies | 3.5/5 |
| CSC | 2.5/5 |
| CGI | N/A |
| NCR | N/A |
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CSC Customer Satisfaction (CSAT)
CSC Customer Satisfaction (CSAT) Score
25 / 100
CSC has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CSC Customer Satisfaction vs. Competitors
Compared to its competitors, CSC's Customer Satisfaction score is rated right above CGI, and is preceded by Dell Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Microsoft | 80% |
| IBM | 76% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| Booz Allen Hamilton | 71% |
| Dell Technologies | 68% |
| CSC | 25% |
| CGI | 0% |
| NCR | 0% |
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CSC Customer Service
1.9/5
CSC has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About CSC's Customer Service
Address
3170 Fairview Park Drive, Falls Church, VA 22042
Website
http://www.csc.com
Phone Number
+1.703.876.1000
Quick Insights into CSC Customer Service
CSC's Customer Service score was rated highest by customers ages 66+.
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Ranked CSC Customer Service the Highest
CSC Customer Service Score by Gender
CSC's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
CSC Customer Service Score by Ethnicity
CSC's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CSC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
CSC Customer Service Score by Age
CSC's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CSC.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
CSC Customer Service Score by Usage
CSC's Customer Service score was rated 1.5 stars by customers who have used CSC's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CSC Customer Service vs. Competitors
Compared to its competitors, CSC's Customer Service score is rated right above CGI, and is preceded by Dell Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Microsoft | 4/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| Accenture | 3.8/5 |
| Dell Technologies | 3.4/5 |
| CSC | 1.9/5 |
| CGI | N/A |
| NCR | N/A |
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CSC as an Employer
2.2/5
CSC has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
CSC scored a -50 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of CSC would recommend the brand to a friend. ENPS measures how likely CSC employees would recommend working at CSC to a friend.
Net Promoter Score
-50
NPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 22% | Promoters |
|---|---|
| 9% | Passive |
| 69% | Detractors |
