-48
NPS
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eXp Realty
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About eXp Realty's Brand
eXp Realty is a cloud-based real estate brokerage that provides brokers and realtors with training, tools, and support. Among its major competitors, eXp Realty is ranked in 7th place for NPS while Keller Williams Realty is 1st, and Compass is 2nd. Overall, eXp Realty has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.09B
Brand at a Glance
54%
Customer Loyalty
1.8/5
Product Quality
1.9/5
Pricing
1.8/5
Customer Service
eXp Realty Ranking
- #4 / 4 of its competitors
eXp Realty NPS
eXp Realty's Net Promoter Score (NPS) is a -48 with 23% Promoters, 6% Passives, and 71% Detractors. Net Promoter Score tracks whether eXp Realty's customers would recommend using the product based on a scale of -100 to 100.
eXp Realty Overall NPS
| 23% | Promoters |
|---|---|
| 6% | Passives |
| 71% | Detractors |
eXp Realty NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -55 | May 2023 | -55 |
Jun 2023 -55 | Jun 2023 | -55 |
Jul 2023 -55 | Jul 2023 | -55 |
Sep 2023 -53 | Sep 2023 | -53 |
Nov 2023 -52 | Nov 2023 | -52 |
Dec 2023 -52 | Dec 2023 | -52 |
Jan 2024 -51 | Jan 2024 | -51 |
Apr 2024 -51 | Apr 2024 | -51 |
May 2024 -51 | May 2024 | -51 |
Jul 2024 -49 | Jul 2024 | -49 |
Oct 2024 -50 | Oct 2024 | -50 |
Jan 2025 -48 | Jan 2025 | -48 |
How Other Brands Compare
eXp Realty is ranked #4 for NPS among its competitors. Compass and Redfin come in first and second, with Cushman & Wakefield coming in at third. Among those competitors, it is the lowest valued company behind Redfin.
eXp Realty |  Redfin |  Cushman & Wakefield |  Compass | |
| Global Ranking | #- | #447 | #514 | #- |
| NPS | -48 | 6 | -11 | 9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $3.09B | $9.89B | $3.67B | $6.40B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eXp Realty NPS by Gender
Female customers rated eXp Realty's NPS 2 points higher than Male customers.
Male
-62
eXp Realty's NPS was rated -62 by Male customers on Comparably.
16%
Promoters
6%
Passives
78%
Detractors
Female
-60
eXp Realty's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
eXp Realty NPS by Ethnicity
eXp Realty's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Hispanic or Latino -20 | Hispanic or Latino | -20 |
African American/Black -50 | African American/Black | -50 |
Other -100 | Other | -100 |
eXp Realty NPS by Age
eXp Realty's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
eXp Realty NPS by Usage
eXp Realty's NPS was rated the highest by customers who have used eXp Realty's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -86 | Less than 1 Year | -86 |
1 to 2 Years -14 | 1 to 2 Years | -14 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
eXp Realty NPS vs. Competitors
Compared to its competitors, eXp Realty's NPS is rated right above RE/MAX, and is preceded by Cushman & Wakefield.
| COMPANY | NPS Score | |
|---|---|---|
 | Keller Williams Realty | 17 |
| Compass | 9 |
| Redfin | 6 |
 | ZipRealty | N/A |
 | Sotheby's International Realty | -4 |
 | Realogy | -9 |
| Cushman & Wakefield | -11 |
| eXp Realty | -48 |
 | RE/MAX | -60 |
eXp Realty Customer Reviews
Out of the 13 eXp Realty customer reviews 5 were positive and 8 were constructive. eXp Realty customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
eXp Realty Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of eXp Realty users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eXp Realty Customer Loyalty Score by Gender
Male customers rated eXp Realty's Customer Loyalty score 16% higher than Female customers.
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Male
52%
Yes
Female
36%
Yes
eXp Realty Customer Loyalty Score by Ethnicity
eXp Realty's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of eXp Realty.
49
out of 100
Caucasian
10
out of 100
Hispanic or Latino
55
out of 100
African American/Black
30
out of 100
Other
eXp Realty Customer Loyalty Score by Age
eXp Realty's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of eXp Realty.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 49% | 36-40 | 49% |
41-45 44% | 41-45 | 44% |
46-50 35% | 46-50 | 35% |
51-55 44% | 51-55 | 44% |
56-60 85% | 56-60 | 85% |
61-65 40% | 61-65 | 40% |
66+ 26% | 66+ | 26% |
eXp Realty Customer Loyalty Score by Usage
eXp Realty's Customer Loyalty score was rated the highest by customers who have used eXp Realty's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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eXp Realty Customer Loyalty Score by Industry
eXp Realty's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
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eXp Realty Customer Loyalty vs. Competitors
Compared to its competitors, eXp Realty's Customer Loyalty score is rated right above ZipRealty, and is preceded by Realogy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cushman & Wakefield | 78% |
| Redfin | 75% |
| Compass | 74% |
| Keller Williams Realty | 68% |
| Sotheby's International Realty | 68% |
| RE/MAX | 62% |
| Realogy | 59% |
| eXp Realty | 54% |
| ZipRealty | N/A |
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eXp Realty Product Quality
1.8/5
eXp Realty has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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eXp Realty Product Information
eXp Realty’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated eXp Realty's product the highest. Reviewers from the Tech industry rated eXp Realty the lowest at 1.5.
- Website
- http://exprealty.com
- Company Size
- 10,000+ Employees
Industry
Real Estate
Quick Insights into eXp Realty Product Quality
eXp Realty's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked eXp Realty Product Quality the Highest
Ranked eXp Realty Product Quality the Lowest
eXp Realty Product Quality Score by Gender
eXp Realty's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
eXp Realty Product Quality Score by Ethnicity
eXp Realty's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.7 | African American/Black | 1.7 |
Other 1.5 | Other | 1.5 |
eXp Realty Product Quality Score by Age
eXp Realty's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
eXp Realty Product Quality Score by Usage
eXp Realty's Product Quality score was rated the highest by customers who have used eXp Realty's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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eXp Realty Product Quality Score by Industry
eXp Realty's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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eXp Realty Product Quality vs. Competitors
Compared to its competitors, eXp Realty's Product Quality score is rated right above RE/MAX, and is preceded by Sotheby's International Realty.
| COMPANY | Product Quality Score | |
|---|---|---|
| Redfin | 3.6/5 |
| Compass | 3.4/5 |
| Keller Williams Realty | 3.2/5 |
| Realogy | 3.1/5 |
| Cushman & Wakefield | 3.1/5 |
| Sotheby's International Realty | 3.1/5 |
| eXp Realty | 1.8/5 |
| RE/MAX | 1.6/5 |
| ZipRealty | N/A |
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eXp Realty Pricing
eXp Realty ROI & Value For Money
1.9/5
eXp Realty has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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eXp Realty Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from eXp Realty.
Quick Insights into eXp Realty ROI
eXp Realty's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked eXp Realty ROI the Highest
Ranked eXp Realty ROI the Lowest
eXp Realty ROI Score by Gender
Male customers rated eXp Realty's ROI score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
eXp Realty ROI Score by Ethnicity
eXp Realty's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of eXp Realty.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.5 | Other | 1.5 |
eXp Realty ROI Score by Age
eXp Realty's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
eXp Realty ROI Score by Usage
eXp Realty's ROI score was rated the highest by customers who have used eXp Realty's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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eXp Realty ROI Score by Industry
eXp Realty's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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eXp Realty Pricing vs. Competitors
Compared to its competitors, eXp Realty's ROI score is rated right above RE/MAX, and is preceded by Sotheby's International Realty.
| COMPANY | Pricing Score | |
|---|---|---|
| Redfin | 3.5/5 |
| Realogy | 3.5/5 |
| Compass | 3.4/5 |
| Cushman & Wakefield | 3.1/5 |
| Keller Williams Realty | 3/5 |
| Sotheby's International Realty | 2.8/5 |
| eXp Realty | 1.9/5 |
| RE/MAX | 1.6/5 |
| ZipRealty | N/A |
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eXp Realty Customer Satisfaction (CSAT)
eXp Realty Customer Satisfaction (CSAT) Score
33 / 100
eXp Realty has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
24%
Satisfied
9%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
8%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into eXp Realty Customer Satisfaction
eXp Realty's Customer Satisfaction score was rated highest by customers who have used eXp Realty's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked eXp Realty Customer Satisfaction the Highest
Ranked eXp Realty Customer Satisfaction the Lowest
eXp Realty Customer Satisfaction Score by Gender
Male customers rated eXp Realty's Customer Satisfaction score 1 points higher than Female customers.
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23 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 70% |
22 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 4% | |
Very Dissatisfied | 74% |
eXp Realty Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
eXp Realty's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
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22 / 100
Very Satisfied
19%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
72%
CSAT according to Hispanic or Latino
eXp Realty's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to African American/Black
eXp Realty's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Other
eXp Realty's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
86%
eXp Realty Customer Satisfaction Score by Age
eXp Realty's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 30% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 46-50 | 29% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
eXp Realty Customer Satisfaction Score by Usage
eXp Realty's Customer Satisfaction score was rated the highest by customers who have used eXp Realty's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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eXp Realty Customer Satisfaction Score by Industry
eXp Realty's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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{
"title": "eXp Realty Customer Satisfaction Score by Industry",
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"scoreClassName": "max",
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"label": "Insurance",
"groupId": 526,
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}eXp Realty Customer Satisfaction vs. Competitors
Compared to its competitors, eXp Realty's Customer Satisfaction score is rated right above RE/MAX, and is preceded by Realogy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Keller Williams Realty | 62% |
| Compass | 62% |
| Redfin | 62% |
| Cushman & Wakefield | 52% |
| Sotheby's International Realty | 42% |
| Realogy | 34% |
| eXp Realty | 33% |
| RE/MAX | 31% |
| ZipRealty | 0% |
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eXp Realty Customer Service
1.8/5
eXp Realty has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About eXp Realty's Customer Service
Address
1321 King Street, Suite #1, Bellingham, WA 98226
Website
http://exprealty.com
eXp Realty's Social Links
Quick Insights into eXp Realty Customer Service
eXp Realty's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked eXp Realty Customer Service the Highest
Ranked eXp Realty Customer Service the Lowest
eXp Realty Customer Service Score by Gender
Male customers rated eXp Realty's Customer Service score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
eXp Realty Customer Service Score by Ethnicity
eXp Realty's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of eXp Realty.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
eXp Realty Customer Service Score by Age
eXp Realty's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
eXp Realty Customer Service Score by Usage
eXp Realty's Customer Service score was rated the highest by customers who have used eXp Realty's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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eXp Realty Customer Service Score by Industry
eXp Realty's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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eXp Realty Customer Service vs. Competitors
Compared to its competitors, eXp Realty's Customer Service score is rated right above RE/MAX, and is preceded by Sotheby's International Realty.
| COMPANY | Customer Service Score | |
|---|---|---|
| Redfin | 3.6/5 |
| Compass | 3.5/5 |
| Realogy | 3.3/5 |
| Cushman & Wakefield | 3.2/5 |
| Keller Williams Realty | 3.1/5 |
| Sotheby's International Realty | 2.9/5 |
| eXp Realty | 1.8/5 |
| RE/MAX | 1.5/5 |
| ZipRealty | N/A |
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eXp Realty as an Employer
4.7/5
eXp Realty has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
eXp Realty scored a -48 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of eXp Realty would recommend the brand to a friend. ENPS measures how likely eXp Realty employees would recommend working at eXp Realty to a friend.
Net Promoter Score
-48
NPS Score
| 23% | Promoters |
|---|---|
| 6% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 75% | Promoters |
|---|---|
| 9% | Passive |
| 16% | Detractors |
