-70
NPS
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Favor
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About Favor's Brand
Favor is a mobile application that allows users to order food and provides on-demand personal delivery services. Among its major competitors, Favor is ranked in 8th place for NPS while Tech Mahindra is 1st, and Swiggy is 2nd.
Brand at a Glance
65%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Favor CMO
Favor Ranking
- #4 / 4 of its competitors
Favor NPS
Favor's Net Promoter Score (NPS) is a -70 with 12% Promoters, 6% Passives, and 82% Detractors. Net Promoter Score tracks whether Favor's customers would recommend using the product based on a scale of -100 to 100.
Favor Overall NPS
| 12% | Promoters |
|---|---|
| 6% | Passives |
| 82% | Detractors |
Favor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -73 | Mar 2023 | -73 |
Apr 2023 -73 | Apr 2023 | -73 |
May 2023 -73 | May 2023 | -73 |
Jul 2023 -74 | Jul 2023 | -74 |
Aug 2023 -72 | Aug 2023 | -72 |
Sep 2023 -70 | Sep 2023 | -70 |
Oct 2023 -70 | Oct 2023 | -70 |
Nov 2023 -70 | Nov 2023 | -70 |
Apr 2024 -68 | Apr 2024 | -68 |
May 2024 -69 | May 2024 | -69 |
Aug 2024 -70 | Aug 2024 | -70 |
Dec 2025 -70 | Dec 2025 | -70 |
How Other Brands Compare
Favor is ranked #4 for NPS among its competitors. Swiggy and Instacart come in first and second, with DoorDash coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Favor NPS by Gender
Male customers rated Favor's NPS 14 points higher than Female customers.
Male
-62
Favor's NPS was rated -62 by Male customers on Comparably.
16%
Promoters
6%
Passives
78%
Detractors
Female
-76
Favor's NPS was rated -76 by Female customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Favor NPS by Ethnicity
Favor's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -20 | African American/Black | -20 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -100 | Other | -100 |
Favor NPS by Age
Favor's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Favor NPS by Usage
Favor's NPS was rated the highest by customers who have used Favor's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -93 | Less than 1 Year | -93 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
2 to 5 Years -76 | 2 to 5 Years | -76 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Favor NPS vs. Competitors
Compared to its competitors, Favor's NPS is rated right below Postmates.
| COMPANY | NPS Score | |
|---|---|---|
 | Tech Mahindra | 29 |
 | Swiggy | 20 |
 | Cornershop | 8 |
 | Perficient | 8 |
 | Digital Operatives | N/A |
 | Instacart | -24 |
 | DoorDash | -28 |
 | Postmates | -39 |
| Favor | -70 |
Favor Customer Reviews
Out of the 6 Favor customer reviews 0 were positive and 6 were constructive. Favor customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Favor Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Favor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Favor Customer Loyalty Score by Gender
Female customers rated Favor's Customer Loyalty score 11% higher than Male customers.
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Male
65%
Yes
Female
76%
Yes
Favor Customer Loyalty Score by Ethnicity
Favor's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Favor.
61
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
55
out of 100
Other
Favor Customer Loyalty Score by Age
Favor's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 64% | 26-30 | 64% |
31-35 87% | 31-35 | 87% |
36-40 50% | 36-40 | 50% |
41-45 40% | 41-45 | 40% |
51-55 82% | 51-55 | 82% |
56-60 64% | 56-60 | 64% |
61-65 70% | 61-65 | 70% |
66+ 82% | 66+ | 82% |
Favor Customer Loyalty Score by Usage
Favor's Customer Loyalty score was rated the highest by customers who have used Favor's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Favor Customer Loyalty Score by Industry
Favor's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Favor Customer Loyalty vs. Competitors
Compared to its competitors, Favor's Customer Loyalty score is rated right above Postmates, and is preceded by Instacart.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Perficient | 83% |
| Tech Mahindra | 82% |
| Swiggy | 81% |
| Cornershop | 74% |
| DoorDash | 71% |
| Instacart | 70% |
| Favor | 65% |
| Postmates | 64% |
| Digital Operatives | N/A |
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Favor Product Quality
1.6/5
Favor has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Favor Product Information
Favor’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Favor's product the highest. Reviewers from the Tech industry rated Favor the lowest at 1.5.
- Website
- https://favordelivery.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Quick Insights into Favor Product Quality
Favor's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Favor Product Quality the Highest
Ranked Favor Product Quality the Lowest
Favor Product Quality Score by Gender
Male customers rated Favor's Product Quality score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Favor Product Quality Score by Ethnicity
Favor's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.5 | Other | 1.5 |
Favor Product Quality Score by Age
Favor's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.5 | 31-35 | 2.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Favor Product Quality Score by Usage
Favor's Product Quality score was rated 1.5 stars by customers who have used Favor's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Favor Product Quality Score by Industry
Favor's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
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Favor Product Quality vs. Competitors
Compared to its competitors, Favor's Product Quality score is rated right above Digital Operatives, and is preceded by Postmates.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tech Mahindra | 3.9/5 |
| Cornershop | 3.7/5 |
| Swiggy | 3.5/5 |
| Perficient | 3.4/5 |
| Instacart | 2.7/5 |
| DoorDash | 2.4/5 |
| Postmates | 2.2/5 |
| Favor | 1.6/5 |
| Digital Operatives | N/A |
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Favor Pricing
Favor ROI & Value For Money
1.5/5
Favor has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Favor Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Consumer Services industry think that they had the lowest ROI from Favor.
Quick Insights into Favor ROI
Favor's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
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Ranked Favor ROI the Highest
Ranked Favor ROI the Lowest
Favor ROI Score by Gender
Male customers rated Favor's ROI score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Favor ROI Score by Ethnicity
Favor's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Other 1.5 | Other | 1.5 |
Favor ROI Score by Age
Favor's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.9 | 31-35 | 1.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.5 | 66+ | 3.5 |
Favor ROI Score by Usage
Favor's ROI score was rated 1.5 stars by customers who have used Favor's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Favor ROI Score by Industry
Favor's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Favor Pricing vs. Competitors
Compared to its competitors, Favor's ROI score is rated right above Digital Operatives, and is preceded by Postmates.
| COMPANY | Pricing Score | |
|---|---|---|
| Tech Mahindra | 3.8/5 |
| Swiggy | 3.3/5 |
| Cornershop | 3.3/5 |
| Perficient | 3.3/5 |
| Instacart | 2.5/5 |
| DoorDash | 2.3/5 |
| Postmates | 2.2/5 |
| Favor | 1.5/5 |
| Digital Operatives | N/A |
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Favor Customer Satisfaction (CSAT)
Favor Customer Satisfaction (CSAT) Score
32 / 100
Favor has an overall Customer Satisfaction score of 32 rated by its users and customers.
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Very Satisfied
18%
Satisfied
14%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
5%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Favor Customer Satisfaction
Favor's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Favor Customer Satisfaction the Highest
Ranked Favor Customer Satisfaction the Lowest
Favor Customer Satisfaction Score by Gender
Male customers rated Favor's Customer Satisfaction score 2 points higher than Female customers.
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22 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 78% |
20 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
Favor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Favor's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
91%
CSAT according to African American/Black
Favor's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Asian or Pacific Islander
Favor's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Favor's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Favor Customer Satisfaction Score by Age
Favor's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 0% |
Favor Customer Satisfaction Score by Usage
Favor's Customer Satisfaction score was rated the highest by customers who have used Favor's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Favor Customer Satisfaction Score by Industry
Favor's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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{
"title": "Favor Customer Satisfaction Score by Industry",
"text": "Favor's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Favor's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Retail",
"groupId": 559,
"score": 25,
"stars": 0,
"csatScore": 25,
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}Favor Customer Satisfaction vs. Competitors
Compared to its competitors, Favor's Customer Satisfaction score is rated right above Instacart, and is preceded by Postmates.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cornershop | 95% |
| Tech Mahindra | 76% |
| Swiggy | 70% |
| Perficient | 65% |
| DoorDash | 37% |
| Postmates | 34% |
| Favor | 32% |
| Instacart | 19% |
| Digital Operatives | 0% |
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Favor Customer Service
1.5/5
Favor has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Favor's Customer Service
Address
1705 Guadalupe Street, Austin, TX 78701
Website
https://favordelivery.com
Quick Insights into Favor Customer Service
Favor's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked Favor Customer Service the Highest
Ranked Favor Customer Service the Lowest
Favor Customer Service Score by Gender
Male customers rated Favor's Customer Service score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Favor Customer Service Score by Ethnicity
Favor's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Favor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 1.5 | Other | 1.5 |
Favor Customer Service Score by Age
Favor's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Favor.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.4 | 31-35 | 2.4 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Favor Customer Service Score by Usage
Favor's Customer Service score was rated 1.5 stars by customers who have used Favor's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Favor Customer Service Score by Industry
Favor's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.
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Favor Customer Service vs. Competitors
Compared to its competitors, Favor's Customer Service score is rated right above Digital Operatives, and is preceded by Postmates.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cornershop | 3.9/5 |
| Tech Mahindra | 3.8/5 |
| Perficient | 3.6/5 |
| Swiggy | 3.4/5 |
| Instacart | 2.5/5 |
| DoorDash | 2.3/5 |
| Postmates | 2.2/5 |
| Favor | 1.5/5 |
| Digital Operatives | N/A |
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Consumer vs. Employees
Favor scored a -70 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Favor would recommend the brand to a friend. ENPS measures how likely Favor employees would recommend working at Favor to a friend.
Net Promoter Score
-70
NPS Score
| 12% | Promoters |
|---|---|
| 6% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 42% | Promoters |
|---|---|
| 19% | Passive |
| 39% | Detractors |
