22
NPS
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FDM Group
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About FDM Group's Brand
FDM Group provides information technology (IT) services in the United Kingdom and internationally. Among its major competitors, FDM Group is ranked in 2nd place for NPS while Epson is 1st, and Accenture is 3rd.
Brand at a Glance
63%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
FDM Group Ranking
- #1 / 4 of its competitors
FDM Group NPS
FDM Group's Net Promoter Score (NPS) is a 22 with 50% Promoters, 22% Passives, and 28% Detractors. Net Promoter Score tracks whether FDM Group's customers would recommend using the product based on a scale of -100 to 100.
FDM Group Overall NPS
| 50% | Promoters |
|---|---|
| 22% | Passives |
| 28% | Detractors |
FDM Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -20 | May 2022 | -20 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 13 | Nov 2022 | 13 |
Jan 2023 25 | Jan 2023 | 25 |
Mar 2023 0 | Mar 2023 | 0 |
Jun 2023 8 | Jun 2023 | 8 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 6 | Sep 2023 | 6 |
Dec 2023 7 | Dec 2023 | 7 |
Apr 2024 12 | Apr 2024 | 12 |
Dec 2024 18 | Dec 2024 | 18 |
Sep 2025 23 | Sep 2025 | 23 |
How Other Brands Compare
FDM Group is ranked first for NPS among its competitors. Accenture and Xerox Corporation come in second and third, with HP Inc. coming in at #4.
FDM Group |  Accenture |  Xerox Corporation |  HP Inc. | |
| Global Ranking | #- | #124 | #169 | #180 |
| NPS | 22 | 20 | 1 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.85B | $39.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FDM Group Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of FDM Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FDM Group Customer Loyalty vs. Competitors
Compared to its competitors, FDM Group's Customer Loyalty score is rated right below InRhythm.
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FDM Group Product Quality
3.6/5
FDM Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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FDM Group Product Information
FDM Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.fdmgroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Small Business Services
FDM Group Product Quality vs. Competitors
Compared to its competitors, FDM Group's Product Quality score is rated right above InRhythm, and is preceded by Capgemini.
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FDM Group Pricing
FDM Group ROI & Value For Money
3.3/5
FDM Group has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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FDM Group Pricing vs. Competitors
Compared to its competitors, FDM Group's ROI score is rated right above HP Inc., and is preceded by InRhythm.
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FDM Group Customer Satisfaction (CSAT)
FDM Group Customer Satisfaction (CSAT) Score
64 / 100
FDM Group has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
46%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
18%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FDM Group Customer Satisfaction vs. Competitors
Compared to its competitors, FDM Group's Customer Satisfaction score is rated right above HP Inc., and is preceded by Capgemini.
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FDM Group Customer Service
3.4/5
FDM Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About FDM Group's Customer Service
Website
http://www.fdmgroup.com
FDM Group Customer Service vs. Competitors
Compared to its competitors, FDM Group's Customer Service score is rated right above HP Inc., and is preceded by InRhythm.
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FDM Group as an Employer
4.2/5
FDM Group has a 4.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
FDM Group scored a 22 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of FDM Group would recommend the brand to a friend. ENPS measures how likely FDM Group employees would recommend working at FDM Group to a friend.
Net Promoter Score
22
NPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 37% | Promoters |
|---|---|
| 24% | Passive |
| 39% | Detractors |
