-100
NPS
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ForwardPMX
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About ForwardPMX's Brand
The Search Agency provides online marketing services including search engine optimization and marketing, and display and social media. Among its major competitors, ForwardPMX is ranked in 9th place for NPS while Campbell Ewald is 1st, and Ignite is 2nd.
Brand at a Glance
1.5/5
Product Quality
ForwardPMX Ranking
- #4 / 4 of its competitors
ForwardPMX NPS
ForwardPMX's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ForwardPMX's customers would recommend using the product based on a scale of -100 to 100.
ForwardPMX Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ForwardPMX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
How Other Brands Compare
ForwardPMX is ranked #4 for NPS among its competitors. Campbell Ewald and Omnicom Media Group come in first and second, with MERKLE INC coming in at third.
ForwardPMX |  Omnicom Media Group |  MERKLE INC |  Campbell Ewald | |
| Global Ranking | #- | #346 | #- | #- |
| NPS | -100 | 20 | 7 | 49 |
| Valuation Updated every 24 hours for public companies | - | $19.01B | $15.94B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ForwardPMX NPS vs. Competitors
Compared to its competitors, ForwardPMX's NPS is rated right below Direct Agents.
| COMPANY | NPS Score | |
|---|---|---|
| Campbell Ewald | 49 |
 | Ignite | 34 |
 | iCrossing | 27 |
 | iProspect | 25 |
| Omnicom Media Group | 20 |
| MERKLE INC | 7 |
 | RPA | 0 |
 | National Positions | N/A |
 | Portent | N/A |
 | Resolution Media | N/A |
 | Direct Agents | -100 |
| ForwardPMX | -100 |
ForwardPMX Product Quality
1.5/5
ForwardPMX has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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ForwardPMX Product Information
ForwardPMX’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
ForwardPMX Product Quality vs. Competitors
Compared to its competitors, ForwardPMX's Product Quality score is rated right above National Positions, and is preceded by RPA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Omnicom Media Group | 4/5 |
| Direct Agents | 4/5 |
| Campbell Ewald | 3.6/5 |
| Ignite | 3.6/5 |
| iCrossing | 3.6/5 |
| MERKLE INC | 3.6/5 |
| iProspect | 3.4/5 |
| RPA | 2.2/5 |
| ForwardPMX | 1.5/5 |
| National Positions | N/A |
| Portent | N/A |
| Resolution Media | N/A |
Unlock ForwardPMX Product Quality vs. Competitors Data
VS
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ForwardPMX Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ForwardPMX Customer Satisfaction vs. Competitors
Compared to its competitors, ForwardPMX's Customer Satisfaction score is rated right above National Positions, and is preceded by Direct Agents.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ignite | 100% |
| RPA | 100% |
| MERKLE INC | 80% |
| Campbell Ewald | 75% |
| Omnicom Media Group | 74% |
| iCrossing | 70% |
| iProspect | 67% |
| Direct Agents | 0% |
| ForwardPMX | 0% |
| National Positions | 0% |
| Portent | 0% |
| Resolution Media | 0% |
Unlock ForwardPMX Customer Satisfaction vs. Competitors Data
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ForwardPMX as an Employer
4.3/5
ForwardPMX has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ForwardPMX scored a -100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of ForwardPMX would recommend the brand to a friend. ENPS measures how likely ForwardPMX employees would recommend working at ForwardPMX to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
