56
NPS
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Handshake
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About Handshake's Brand
Handshake provides the B2B Commerce platform that helps manufacturers and distributors grow, by powering in-person and online ordering. Among its major competitors, Handshake is ranked in 1st place for NPS while ConnectWise is 2nd, and Block is 3rd.Their current valuation is $235.00M
Brand at a Glance
87%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
4/5
Customer Service
Handshake Ranking
- #1 / 4 of its competitors
Handshake NPS
Handshake's Net Promoter Score (NPS) is a 56 with 71% Promoters, 14% Passives, and 15% Detractors. Net Promoter Score tracks whether Handshake's customers would recommend using the product based on a scale of -100 to 100.
Handshake Overall NPS
| 71% | Promoters |
|---|---|
| 14% | Passives |
| 15% | Detractors |
Handshake NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 63 | Aug 2020 | 63 |
Jul 2021 62 | Jul 2021 | 62 |
Jan 2022 64 | Jan 2022 | 64 |
Feb 2022 59 | Feb 2022 | 59 |
May 2022 61 | May 2022 | 61 |
Aug 2022 58 | Aug 2022 | 58 |
Jan 2023 56 | Jan 2023 | 56 |
Feb 2023 56 | Feb 2023 | 56 |
How Other Brands Compare
Handshake is ranked first for NPS among its competitors. Block and Oracle come in second and third, with PayPal coming in at #4. Among those competitors, it is the lowest valued company behind PayPal.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Handshake NPS by Usage
Handshake's NPS was rated the highest by customers who have used Handshake's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 23 | Less than 1 Year | 23 |
5 to 10 Years 76 | 5 to 10 Years | 76 |
Handshake Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Handshake users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Handshake Customer Loyalty vs. Competitors
Compared to its competitors, Handshake's Customer Loyalty score is rated right above NuORDER, and is preceded by The Select Group.
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Handshake Product Quality
4.4/5
Handshake has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Handshake Product Information
Handshake serves markets in the United States. Handshake supports Web devices and offers products for small, medium, and large sized businesses.
Handshake’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.handshake.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Enterprise
Marketplaces
SaaS
Languages Supported
English
Product Type
eCommerce Software
Order Management Software
Sales Management Software
Quick Insights into Handshake Product Quality
Handshake's Product Quality score was rated highest by customers who have used Handshake's products/services for Less than 1 Year.
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Ranked Handshake Product Quality the Highest
Handshake Product Quality Score by Usage
Handshake's Product Quality score was rated 4.3 stars by customers who have used Handshake's products/services for Less than 1 Year.
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Handshake Product Quality vs. Competitors
Compared to its competitors, Handshake's Product Quality score is rated right above ConnectWise, and is preceded by The Select Group.
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Handshake Pricing
Handshake ROI & Value For Money
4.4/5
Handshake has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Handshake Pricing Plans
Handshake has a pricing structure that accommodates small, medium, and large businesses. Starting from $100/month, Handshake uses a subscription model. For the users that are not ready to commit yet, Handshake also offers a free trial.
Who Uses Handshake?
Small Businesses
Medium Businesses
Large Enterprises
Handshake Pricing vs. Competitors
Compared to its competitors, Handshake's ROI score is rated right above ConnectWise.
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Handshake Customer Satisfaction (CSAT)
Handshake Customer Satisfaction (CSAT) Score
83 / 100
Handshake has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Handshake Customer Satisfaction vs. Competitors
Compared to its competitors, Handshake's Customer Satisfaction score is rated right above Oracle, and is preceded by The Select Group.
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Handshake Customer Service
4/5
Handshake has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Handshake's Customer Service
Address
627 Broadway, 9th Floor, New York City, NY 10012
Website
https://www.handshake.com/
Phone Number
646-434-2553
Handshake Customer Service vs. Competitors
Compared to its competitors, Handshake's Customer Service score is rated right above Oracle, and is preceded by The Select Group.
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Handshake as an Employer
4.1/5
Handshake has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Handshake scored a 56 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Handshake would recommend the brand to a friend. ENPS measures how likely Handshake employees would recommend working at Handshake to a friend.
Net Promoter Score
56
NPS Score
| 71% | Promoters |
|---|---|
| 14% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 60% | Promoters |
|---|---|
| 30% | Passive |
| 10% | Detractors |
