-100
NPS
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The Hollister Group
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About The Hollister Group's Brand
The Hollister Group is a women-owned staffing consultancy built around four core values - open communication, passion, integrity, and community. Hollister takes an unparalleled approach to partnering with clients and talent to support them in realizing their personal and business goals. Our over 30 years in business is a testament to the value and energy we place in delivering a consistent experience of excellence and in focusing on the long-term relationship rather than the short-term transaction. This inspires the approach to everything we do. Among its major competitors, The Hollister Group is ranked in 10th place for NPS while KBW is 1st, and Kforce is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Hollister Group Ranking
- #4 / 4 of its competitors
The Hollister Group NPS
The Hollister Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Hollister Group's customers would recommend using the product based on a scale of -100 to 100.
The Hollister Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Hollister Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
How Other Brands Compare
The Hollister Group is ranked #4 for NPS among its competitors. Kforce and Randstad come in first and second, with Robert Half coming in at third.
The Hollister Group |  Randstad |  Robert Half |  Kforce | |
| Global Ranking | #- | #525 | #695 | #- |
| NPS | -100 | 17 | 15 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $47.78M | $8.98B | $1.26B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Hollister Group NPS vs. Competitors
Compared to its competitors, The Hollister Group's NPS is rated right below Dailey & Associates.
| COMPANY | NPS Score | |
|---|---|---|
 | KBW | 100 |
| Kforce | 50 |
 | ALKU | 34 |
| Randstad | 17 |
| Robert Half | 15 |
 | Beacon Hill | 9 |
 | Eliassen Group | 0 |
 | Professional Staffing Group | N/A |
 | Aerotek | -22 |
 | Dailey & Associates | -100 |
| The Hollister Group | -100 |
The Hollister Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of The Hollister Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Hollister Group Customer Loyalty vs. Competitors
Compared to its competitors, The Hollister Group's Customer Loyalty score is rated right above Professional Staffing Group, and is preceded by Dailey & Associates.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| KBW | 100% |
| Kforce | 82% |
| Randstad | 78% |
| ALKU | 77% |
| Beacon Hill | 77% |
| Robert Half | 67% |
| Eliassen Group | 60% |
| Aerotek | 60% |
| Dailey & Associates | 10% |
| The Hollister Group | 10% |
| Professional Staffing Group | N/A |
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The Hollister Group Product Quality
1.5/5
The Hollister Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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The Hollister Group Product Information
The Hollister Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://hollistergroup.com
- Company Size
- 11-50 Employees
Industry
Staffing and Recruiting
The Hollister Group Product Quality vs. Competitors
Compared to its competitors, The Hollister Group's Product Quality score is rated right above Professional Staffing Group, and is preceded by Dailey & Associates.
| COMPANY | Product Quality Score | |
|---|---|---|
| KBW | 5/5 |
| Kforce | 4/5 |
| Randstad | 3.7/5 |
| Beacon Hill | 3.4/5 |
| ALKU | 3.3/5 |
| Eliassen Group | 3.2/5 |
| Aerotek | 3.1/5 |
| Robert Half | 3/5 |
| Dailey & Associates | 1.5/5 |
| The Hollister Group | 1.5/5 |
| Professional Staffing Group | N/A |
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The Hollister Group Pricing
The Hollister Group ROI & Value For Money
1.5/5
The Hollister Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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The Hollister Group Pricing vs. Competitors
Compared to its competitors, The Hollister Group's ROI score is rated right above Professional Staffing Group, and is preceded by Dailey & Associates.
| COMPANY | Pricing Score | |
|---|---|---|
| KBW | 5/5 |
| ALKU | 3.9/5 |
| Kforce | 3.9/5 |
| Randstad | 3.7/5 |
| Beacon Hill | 3.3/5 |
| Robert Half | 3.1/5 |
| Eliassen Group | 3/5 |
| Aerotek | 3/5 |
| Dailey & Associates | 1.5/5 |
| The Hollister Group | 1.5/5 |
| Professional Staffing Group | N/A |
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The Hollister Group Customer Service
1.5/5
The Hollister Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About The Hollister Group's Customer Service
Address
28 State Street, Suite 2304, Boston, MA 02109
Website
https://hollistergroup.com
Phone Number
6176540200
The Hollister Group's Social Links
The Hollister Group Customer Service vs. Competitors
Compared to its competitors, The Hollister Group's Customer Service score is rated right above Professional Staffing Group, and is preceded by Dailey & Associates.
| COMPANY | Customer Service Score | |
|---|---|---|
| KBW | 5/5 |
| ALKU | 4.1/5 |
| Kforce | 4/5 |
| Randstad | 3.7/5 |
| Beacon Hill | 3.2/5 |
| Robert Half | 3.2/5 |
| Aerotek | 3.1/5 |
| Eliassen Group | 2.7/5 |
| Dailey & Associates | 1.5/5 |
| The Hollister Group | 1.5/5 |
| Professional Staffing Group | N/A |
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The Hollister Group as an Employer
4.6/5
The Hollister Group has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Hollister Group scored a -100 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of The Hollister Group would recommend the brand to a friend. ENPS measures how likely The Hollister Group employees would recommend working at The Hollister Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 77% | Promoters |
|---|---|
| 20% | Passive |
| 3% | Detractors |
