9
NPS
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Beacon Hill
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About Beacon Hill's Brand
We're one of the world’s largest and most influential providers of talent acquisition, workforce consulting, staffing solutions, and executive search services. We have grown 100% organically and intend to continue to pursue the vision of our founders, by ensuring continuity and consistency of leadership, while delivering the financial resources and flexibility to enable the mutual success of our employees, contractors, and clients. Among its major competitors, Beacon Hill is ranked in 4th place for NPS while Insight Global is 1st, and Randstad is 2nd. Overall, Beacon Hill has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Beacon Hill Ranking
- #4 / 4 of its competitors
Beacon Hill NPS
Beacon Hill's Net Promoter Score (NPS) is a 9 with 42% Promoters, 25% Passives, and 33% Detractors. Net Promoter Score tracks whether Beacon Hill's customers would recommend using the product based on a scale of -100 to 100.
Beacon Hill Overall NPS
| 42% | Promoters |
|---|---|
| 25% | Passives |
| 33% | Detractors |
Beacon Hill NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Jan 2021 66 | Jan 2021 | 66 |
Apr 2021 25 | Apr 2021 | 25 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 0 | Sep 2021 | 0 |
Nov 2021 13 | Nov 2021 | 13 |
Jan 2023 25 | Jan 2023 | 25 |
Sep 2023 11 | Sep 2023 | 11 |
Mar 2024 10 | Mar 2024 | 10 |
Aug 2024 0 | Aug 2024 | 0 |
Mar 2025 8 | Mar 2025 | 8 |
How Other Brands Compare
Beacon Hill is ranked #4 for NPS among its competitors. Insight Global and Randstad come in first and second, with Robert Half coming in at third.
Beacon Hill |  Randstad |  Insight Global |  Robert Half | |
| Global Ranking | #- | #525 | #582 | #695 |
| NPS | 9 | 17 | 37 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $47.78M | $3.37B | $8.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Beacon Hill NPS by Gender
Beacon Hill's NPS was rated 17 by Female customers on Comparably.
Female
17
Beacon Hill's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Male
N/A
Beacon Hill's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Beacon Hill NPS by Usage
Beacon Hill's NPS was rated -25 points by customers who have used Beacon Hill's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
Beacon Hill NPS vs. Competitors
Compared to its competitors, Beacon Hill's NPS is rated right above LaSalle Network, and is preceded by Robert Half.
| COMPANY | NPS Score | |
|---|---|---|
| Insight Global | 37 |
| Randstad | 17 |
| Robert Half | 15 |
| Beacon Hill | 9 |
 | LaSalle Network | 0 |
 | Professional Staffing Group | N/A |
 | TEKsystems | -3 |
 | PRO Unlimited | -20 |
 | Atrium | -100 |
 | YOh | -100 |
Beacon Hill Customer Reviews
Out of the 2 Beacon Hill customer reviews 1 was positive and 1 was constructive. Beacon Hill customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Beacon Hill Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Beacon Hill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Beacon Hill Customer Loyalty Score by Gender
Beacon Hill's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
Beacon Hill Customer Loyalty Score by Usage
Beacon Hill's Customer Loyalty score was rated 55% by customers who have used Beacon Hill's products/services for Less than 1 Year.
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Beacon Hill Customer Loyalty vs. Competitors
Compared to its competitors, Beacon Hill's Customer Loyalty score is rated right above TEKsystems, and is preceded by Randstad.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| YOh | 100% |
| Insight Global | 79% |
| Randstad | 78% |
| Beacon Hill | 77% |
| TEKsystems | 71% |
| LaSalle Network | 68% |
| Robert Half | 67% |
| PRO Unlimited | 63% |
| Atrium | 10% |
| Professional Staffing Group | N/A |
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Beacon Hill Product Quality
3.4/5
Beacon Hill has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Beacon Hill Product Information
Beacon Hill’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.bhsg.com/
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
Quick Insights into Beacon Hill Product Quality
Beacon Hill's Product Quality score was rated highest by Female customers.
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Ranked Beacon Hill Product Quality the Highest
Beacon Hill Product Quality Score by Gender
Beacon Hill's Product Quality score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Beacon Hill Product Quality Score by Usage
Beacon Hill's Product Quality score was rated 3 stars by customers who have used Beacon Hill's products/services for Less than 1 Year.
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Beacon Hill Product Quality vs. Competitors
Compared to its competitors, Beacon Hill's Product Quality score is rated right above TEKsystems, and is preceded by Randstad.
| COMPANY | Product Quality Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Randstad | 3.7/5 |
| Beacon Hill | 3.4/5 |
| TEKsystems | 3.3/5 |
| Robert Half | 3/5 |
| LaSalle Network | 3/5 |
| PRO Unlimited | 2.5/5 |
| YOh | 2.5/5 |
| Atrium | 1.5/5 |
| Professional Staffing Group | N/A |
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Beacon Hill Pricing
Beacon Hill ROI & Value For Money
3.3/5
Beacon Hill has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Beacon Hill ROI
Beacon Hill's ROI score was rated highest by Female customers.
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Ranked Beacon Hill ROI the Highest
Beacon Hill ROI Score by Gender
Beacon Hill's ROI score was rated 3.7 by Female customers on Comparably.
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Female
3.7/5
Male
N/A
Beacon Hill ROI Score by Usage
Beacon Hill's ROI score was rated 3.7 stars by customers who have used Beacon Hill's products/services for Less than 1 Year.
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Beacon Hill Pricing vs. Competitors
Compared to its competitors, Beacon Hill's ROI score is rated right above LaSalle Network, and is preceded by TEKsystems.
| COMPANY | Pricing Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Randstad | 3.7/5 |
| TEKsystems | 3.6/5 |
| Beacon Hill | 3.3/5 |
| LaSalle Network | 3.3/5 |
| Robert Half | 3.1/5 |
| PRO Unlimited | 3.1/5 |
| YOh | 2.5/5 |
| Atrium | 1.5/5 |
| Professional Staffing Group | N/A |
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Beacon Hill Customer Satisfaction (CSAT)
Beacon Hill Customer Satisfaction (CSAT) Score
72 / 100
Beacon Hill has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Beacon Hill Customer Satisfaction
Beacon Hill's Customer Satisfaction score was rated highest by Female customers.
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Ranked Beacon Hill Customer Satisfaction the Highest
Beacon Hill Customer Satisfaction Score by Gender
Beacon Hill's Customer Satisfaction score was rated 33 by Female customers on Comparably.
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33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Beacon Hill Customer Satisfaction Score by Usage
Beacon Hill's Customer Satisfaction score was rated 33 points by customers who have used Beacon Hill's products/services for Less than 1 Year.
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Beacon Hill Customer Satisfaction vs. Competitors
Compared to its competitors, Beacon Hill's Customer Satisfaction score is rated right above Randstad, and is preceded by Insight Global.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Insight Global | 83% |
| Beacon Hill | 72% |
| Randstad | 69% |
| TEKsystems | 62% |
| Robert Half | 53% |
| LaSalle Network | 40% |
| PRO Unlimited | 33% |
| Atrium | 0% |
| YOh | 0% |
| Professional Staffing Group | 0% |
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Beacon Hill Customer Service
3.2/5
Beacon Hill has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Beacon Hill's Customer Service
Address
20 Ashburton Pl, Boston, MA 02108
Website
https://www.bhsg.com/
Phone Number
617-326-4000
Beacon Hill's Social Links
Quick Insights into Beacon Hill Customer Service
Beacon Hill's Customer Service score was rated highest by Female customers.
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Ranked Beacon Hill Customer Service the Highest
Beacon Hill Customer Service Score by Gender
Beacon Hill's Customer Service score was rated 2.7 by Female customers on Comparably.
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Female
2.7/5
Male
N/A
Beacon Hill Customer Service Score by Usage
Beacon Hill's Customer Service score was rated 2.7 stars by customers who have used Beacon Hill's products/services for Less than 1 Year.
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Beacon Hill Customer Service vs. Competitors
Compared to its competitors, Beacon Hill's Customer Service score is rated right above LaSalle Network, and is preceded by PRO Unlimited.
| COMPANY | Customer Service Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Randstad | 3.7/5 |
| TEKsystems | 3.5/5 |
| PRO Unlimited | 3.3/5 |
| Beacon Hill | 3.2/5 |
| LaSalle Network | 3.2/5 |
| Robert Half | 3.2/5 |
| Atrium | 2.5/5 |
| YOh | 2.5/5 |
| Professional Staffing Group | N/A |
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Beacon Hill as an Employer
4.9/5
Beacon Hill has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Beacon Hill scored a 9 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of Beacon Hill would recommend the brand to a friend. ENPS measures how likely Beacon Hill employees would recommend working at Beacon Hill to a friend.
Net Promoter Score
9
NPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 78% | Promoters |
|---|---|
| 17% | Passive |
| 5% | Detractors |
