100
NPS
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Interactions
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About Interactions' Brand
Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is a remote first company allowing employees to work from anywhere in the US. Among its major competitors, Interactions is ranked in 1st place for NPS while UiPath is 2nd, and IBM Watson is 3rd.Their current valuation is $450.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Interactions CMO
Peter Mullen
Peter brings more than two decades of marketing leadership to his role as Interactions’ CMO. Previously, he was Senior Vice President of Marketing at Payactiv, where he led customer success marketing, lead-gen programming, customer acquisition, product marketing and more. Prior, he held prominent marketing and communications roles at VXI Global Solutions, Comcast, and Netflix.
Interactions Ranking
- #1 / 4 of its competitors
Interactions NPS
Interactions's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Interactions's customers would recommend using the product based on a scale of -100 to 100.
Interactions Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Interactions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
How Other Brands Compare
Interactions is ranked first for NPS among its competitors. UiPath and Five9 Inc come in second and third, with Genesys coming in at #4. Among those competitors, it is the third most valued company behind Five9 Inc.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Interactions NPS vs. Competitors
Compared to its competitors, Interactions's NPS is rated right above UiPath.
| COMPANY | NPS Score | |
|---|---|---|
| Interactions | 100 |
 | UiPath | 49 |
 | IBM Watson | 37 |
 | Five9 Inc | 34 |
 | Verint | 31 |
 | LivePerson | 19 |
 | Genesys | 11 |
 | CallMiner | 0 |
 | Avaya | -11 |
 | Amelia | -31 |
Interactions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Interactions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Interactions Customer Loyalty vs. Competitors
Compared to its competitors, Interactions's Customer Loyalty score is rated right above IBM Watson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Interactions | 100% |
| IBM Watson | 87% |
| UiPath | 84% |
| Five9 Inc | 78% |
| Genesys | 78% |
| Amelia | 69% |
| Avaya | 67% |
| Verint | 66% |
| CallMiner | 55% |
| LivePerson | 50% |
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VS
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Interactions Product Quality
5/5
Interactions has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Interactions Product Information
Interactions’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.interactions.com
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Interactions Product Quality vs. Competitors
Compared to its competitors, Interactions's Product Quality score is rated right above UiPath.
| COMPANY | Product Quality Score | |
|---|---|---|
| Interactions | 5/5 |
| UiPath | 4.4/5 |
| IBM Watson | 4.3/5 |
| Verint | 4.1/5 |
| Five9 Inc | 3.8/5 |
| Genesys | 3.7/5 |
| CallMiner | 3.7/5 |
| LivePerson | 3.6/5 |
| Amelia | 3.3/5 |
| Avaya | 3.1/5 |
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Interactions Pricing
Interactions ROI & Value For Money
5/5
Interactions has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Interactions Pricing vs. Competitors
Compared to its competitors, Interactions's ROI score is rated right above UiPath.
| COMPANY | Pricing Score | |
|---|---|---|
| Interactions | 5/5 |
| UiPath | 4.2/5 |
| IBM Watson | 4/5 |
| CallMiner | 4/5 |
| Five9 Inc | 3.8/5 |
| Verint | 3.7/5 |
| Genesys | 3.7/5 |
| LivePerson | 3.6/5 |
| Avaya | 3.3/5 |
| Amelia | 3/5 |
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Interactions Customer Service
5/5
Interactions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Interactions's Customer Service
Address
31 Hayward Street, Franklin, MA 02038
Website
http://www.interactions.com
Interactions's Social Links
Interactions Customer Service vs. Competitors
Compared to its competitors, Interactions's Customer Service score is rated right above UiPath.
| COMPANY | Customer Service Score | |
|---|---|---|
| Interactions | 5/5 |
| UiPath | 4.1/5 |
| CallMiner | 4/5 |
| Five9 Inc | 3.8/5 |
| IBM Watson | 3.7/5 |
| Genesys | 3.7/5 |
| Verint | 3.6/5 |
| Avaya | 3.4/5 |
| LivePerson | 3.3/5 |
| Amelia | 3/5 |
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Interactions as an Employer
4.5/5
Interactions has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Interactions scored a 100 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Interactions would recommend the brand to a friend. ENPS measures how likely Interactions employees would recommend working at Interactions to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 43% | Promoters |
|---|---|
| 31% | Passive |
| 26% | Detractors |
