-20
NPS
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J. Alexander's Holdings
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About J. Alexander's Holdings' Brand
J. Alexander's owns and operates restaurant in united states offers wood fired cuisine. Among its major competitors, J. Alexander's Holdings is ranked in 5th place for NPS while Seasons 52 is 1st, and The Capital Grille is 2nd.Their current market cap is $128.35M
Brand at a Glance
81%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
J. Alexander's Holdings Ranking
- #3 / 4 of its competitors
J. Alexander's Holdings NPS
J. Alexander's Holdings's Net Promoter Score (NPS) is a -20 with 30% Promoters, 20% Passives, and 50% Detractors. Net Promoter Score tracks whether J. Alexander's Holdings's customers would recommend using the product based on a scale of -100 to 100.
J. Alexander's Holdings Overall NPS
| 30% | Promoters |
|---|---|
| 20% | Passives |
| 50% | Detractors |
J. Alexander's Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Sep 2022 -40 | Sep 2022 | -40 |
Jun 2023 -34 | Jun 2023 | -34 |
Oct 2023 -15 | Oct 2023 | -15 |
Feb 2024 -25 | Feb 2024 | -25 |
May 2024 -33 | May 2024 | -33 |
Jun 2025 -20 | Jun 2025 | -20 |
How Other Brands Compare
J. Alexander's Holdings is ranked third for NPS among its competitors. The Capital Grille and Darden Restaurants come in first and second, with Papa John's International coming in at #4. Among those competitors, it is the lowest valued company behind Darden Restaurants.
J. Alexander's Holdings |  Darden Restaurants |  The Capital Grille |  Papa John's International | |
| Global Ranking | #- | #342 | #915 | #- |
| NPS | -20 | 20 | 26 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $128.35M | $18.85B | - | $3.42B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
J. Alexander's Holdings NPS by Gender
J. Alexander's Holdings's NPS was rated 20 by Male customers on Comparably.
Male
20
J. Alexander's Holdings's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
J. Alexander's Holdings's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
J. Alexander's Holdings NPS vs. Competitors
Compared to its competitors, J. Alexander's Holdings's NPS is rated right above Papa John's International, and is preceded by Luby's.
| COMPANY | NPS Score | |
|---|---|---|
 | Seasons 52 | 80 |
| The Capital Grille | 26 |
| Darden Restaurants | 20 |
 | Luby's | -1 |
| J. Alexander's Holdings | -20 |
| Papa John's International | -21 |
 | Ruth's Chris Steak House | -22 |
 | Ruby Tuesday | -63 |
J. Alexander's Holdings Customer Reviews
Out of the 2 J. Alexander's Holdings customer reviews 1 was positive and 1 was constructive. J. Alexander's Holdings customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
J. Alexander's Holdings Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of J. Alexander's Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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J. Alexander's Holdings Customer Loyalty Score by Gender
J. Alexander's Holdings's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
J. Alexander's Holdings Customer Loyalty vs. Competitors
Compared to its competitors, J. Alexander's Holdings's Customer Loyalty score is rated right above Seasons 52.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| J. Alexander's Holdings | 81% |
| Seasons 52 | 76% |
| The Capital Grille | 75% |
| Ruth's Chris Steak House | 75% |
| Luby's | 70% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
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J. Alexander's Holdings Product Quality
3.5/5
J. Alexander's Holdings has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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J. Alexander's Holdings Product Information
J. Alexander's Holdings’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://jalexanders.com/
- Company Size
- 51-200 Employees
Industry
Tech
Food & Beverages
Quick Insights into J. Alexander's Holdings Product Quality
J. Alexander's Holdings's Product Quality score was rated highest by Male customers.
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Ranked J. Alexander's Holdings Product Quality the Highest
J. Alexander's Holdings Product Quality Score by Gender
J. Alexander's Holdings's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
J. Alexander's Holdings Product Quality vs. Competitors
Compared to its competitors, J. Alexander's Holdings's Product Quality score is rated right above Luby's, and is preceded by The Capital Grille.
| COMPANY | Product Quality Score | |
|---|---|---|
| Seasons 52 | 4.5/5 |
| Darden Restaurants | 3.8/5 |
| The Capital Grille | 3.7/5 |
| J. Alexander's Holdings | 3.5/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Ruth's Chris Steak House | 2.7/5 |
| Ruby Tuesday | 1.8/5 |
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J. Alexander's Holdings Pricing
J. Alexander's Holdings ROI & Value For Money
3.3/5
J. Alexander's Holdings has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into J. Alexander's Holdings ROI
J. Alexander's Holdings's ROI score was rated highest by Male customers.
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Ranked J. Alexander's Holdings ROI the Highest
J. Alexander's Holdings ROI Score by Gender
J. Alexander's Holdings's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
J. Alexander's Holdings Pricing vs. Competitors
Compared to its competitors, J. Alexander's Holdings's ROI score is rated right above Papa John's International, and is preceded by The Capital Grille.
| COMPANY | Pricing Score | |
|---|---|---|
| Seasons 52 | 4.4/5 |
| Darden Restaurants | 3.7/5 |
| The Capital Grille | 3.6/5 |
| J. Alexander's Holdings | 3.3/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Ruth's Chris Steak House | 2.4/5 |
| Ruby Tuesday | 1.9/5 |
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J. Alexander's Holdings Customer Satisfaction (CSAT)
J. Alexander's Holdings Customer Satisfaction (CSAT) Score
50 / 100
J. Alexander's Holdings has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
J. Alexander's Holdings Customer Satisfaction vs. Competitors
Compared to its competitors, J. Alexander's Holdings's Customer Satisfaction score is rated right above Luby's, and is preceded by Papa John's International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Seasons 52 | 83% |
| Darden Restaurants | 71% |
| The Capital Grille | 58% |
| Papa John's International | 54% |
| J. Alexander's Holdings | 50% |
| Luby's | 45% |
| Ruth's Chris Steak House | 36% |
| Ruby Tuesday | 21% |
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J. Alexander's Holdings Customer Service
3.3/5
J. Alexander's Holdings has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About J. Alexander's Holdings's Customer Service
Address
3401 West End Ave Ste 260, Nashville, TN 37203
Website
http://jalexanders.com/
Quick Insights into J. Alexander's Holdings Customer Service
J. Alexander's Holdings's Customer Service score was rated highest by Male customers.
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Ranked J. Alexander's Holdings Customer Service the Highest
J. Alexander's Holdings Customer Service Score by Gender
J. Alexander's Holdings's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
J. Alexander's Holdings Customer Service vs. Competitors
Compared to its competitors, J. Alexander's Holdings's Customer Service score is rated right above Luby's, and is preceded by Darden Restaurants.
| COMPANY | Customer Service Score | |
|---|---|---|
| Seasons 52 | 4.4/5 |
| The Capital Grille | 3.8/5 |
| Darden Restaurants | 3.7/5 |
| J. Alexander's Holdings | 3.3/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Ruth's Chris Steak House | 2.6/5 |
| Ruby Tuesday | 1.8/5 |
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J. Alexander's Holdings as an Employer
2.4/5
J. Alexander's Holdings has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of J. Alexander's Holdings
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
J. Alexander's Holdings scored a -20 for Net Promoter Score and a -59 for Employee Net Promoter Score. NPS gauges how likely a customer of J. Alexander's Holdings would recommend the brand to a friend. ENPS measures how likely J. Alexander's Holdings employees would recommend working at J. Alexander's Holdings to a friend.
Net Promoter Score
-20
NPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-59
eNPS Score
| 13% | Promoters |
|---|---|
| 15% | Passive |
| 72% | Detractors |
