15
NPS
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LiquidPlanner
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About LiquidPlanner's Brand
LiquidPlanner is project management software that uses intelligent, resource-driven scheduling technology to help teams do their best work. Among its major competitors, LiquidPlanner is ranked in 8th place for NPS while beqom is 1st, and Zoho is 2nd. Overall, LiquidPlanner has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
4.3/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
LiquidPlanner Ranking
- #4 / 4 of its competitors
LiquidPlanner NPS
LiquidPlanner's Net Promoter Score (NPS) is a 15 with 50% Promoters, 15% Passives, and 35% Detractors. Net Promoter Score tracks whether LiquidPlanner's customers would recommend using the product based on a scale of -100 to 100.
LiquidPlanner Overall NPS
| 50% | Promoters |
|---|---|
| 15% | Passives |
| 35% | Detractors |
LiquidPlanner NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 16 | Aug 2020 | 16 |
Mar 2023 16 | Mar 2023 | 16 |
How Other Brands Compare
LiquidPlanner is ranked #4 for NPS among its competitors. Asana and Kantata come in first and second, with Smartsheet coming in at third.
LiquidPlanner |  Smartsheet |  Asana |  Kantata | |
| Global Ranking | #- | #467 | #- | #- |
| NPS | 15 | 35 | 40 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $7.77B | $1.50B | $350.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LiquidPlanner NPS by Usage
LiquidPlanner's NPS was rated the highest by customers who have used LiquidPlanner's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 8 | 1 to 2 Years | 8 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
5 to 10 Years 30 | 5 to 10 Years | 30 |
LiquidPlanner NPS vs. Competitors
Compared to its competitors, LiquidPlanner's NPS is rated right above Basecamp, and is preceded by Trello.
| COMPANY | NPS Score | |
|---|---|---|
 | beqom | 42 |
 | Zoho | 41 |
| Asana | 40 |
| Kantata | 37 |
 | Clarizen | 36 |
| Smartsheet | 35 |
 | Trello | 23 |
| LiquidPlanner | 15 |
 | Basecamp | 0 |
 | Central Desktop | N/A |
 | Primavera Systems | N/A |
LiquidPlanner Product Quality
4.3/5
LiquidPlanner has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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LiquidPlanner Product Information
LiquidPlanner serves markets in the United States, Canada, and United Kingdom. LiquidPlanner supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
LiquidPlanner’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Consumer Services
Enterprise
Languages Supported
English
Product Type
Project Management Software
Project Collaboration Software
Project Portfolio Management Software
Visual Project Management Software
Resource Management Software
LiquidPlanner Product Quality vs. Competitors
Compared to its competitors, LiquidPlanner's Product Quality score is rated right above Zoho, and is preceded by Smartsheet.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trello | 4.4/5 |
| Smartsheet | 4.3/5 |
| LiquidPlanner | 4.3/5 |
| Zoho | 4.2/5 |
| Asana | 4.2/5 |
| Kantata | 4.2/5 |
| Clarizen | 4.1/5 |
| Basecamp | 4/5 |
| beqom | 3.5/5 |
| Central Desktop | N/A |
| Primavera Systems | N/A |
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VS
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LiquidPlanner Pricing
LiquidPlanner ROI & Value For Money
3.8/5
LiquidPlanner has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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LiquidPlanner Pricing Plans
LiquidPlanner has a pricing structure that accommodates small, medium, and large businesses. Starting from $45/month, LiquidPlanner uses a subscription model and offers the following: PROFESSIONAL: $45 user/month (billed annually) and ENTERPRISE: $69 user/month (billed annually).
Who Uses LiquidPlanner?
Small Businesses
Medium Businesses
Large Enterprises
LiquidPlanner Pricing vs. Competitors
Compared to its competitors, LiquidPlanner's ROI score is rated right above beqom, and is preceded by Asana.
| COMPANY | Pricing Score | |
|---|---|---|
| Basecamp | 5/5 |
| Trello | 4.4/5 |
| Zoho | 4.3/5 |
| Smartsheet | 4.3/5 |
| Kantata | 4.1/5 |
| Clarizen | 4.1/5 |
| Asana | 4/5 |
| LiquidPlanner | 3.8/5 |
| beqom | 3.7/5 |
| Central Desktop | N/A |
| Primavera Systems | N/A |
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LiquidPlanner Customer Service
3.7/5
LiquidPlanner has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About LiquidPlanner's Customer Service
Address
2324 Eastlake Ave. East, Suite #500, Seattle, WA 98102
Website
http://www.liquidplanner.com/
Phone Number
1-800-971-1601
LiquidPlanner's Social Links
LiquidPlanner Customer Service vs. Competitors
Compared to its competitors, LiquidPlanner's Customer Service score is rated right above beqom, and is preceded by Clarizen.
| COMPANY | Customer Service Score | |
|---|---|---|
| Smartsheet | 4.3/5 |
| Kantata | 4.1/5 |
| Zoho | 4.1/5 |
| Asana | 4/5 |
| Basecamp | 4/5 |
| Trello | 3.8/5 |
| Clarizen | 3.7/5 |
| LiquidPlanner | 3.7/5 |
| beqom | 3.2/5 |
| Central Desktop | N/A |
| Primavera Systems | N/A |
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LiquidPlanner as an Employer
4.5/5
LiquidPlanner has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LiquidPlanner scored a 15 for Net Promoter Score and a 84 for Employee Net Promoter Score. NPS gauges how likely a customer of LiquidPlanner would recommend the brand to a friend. ENPS measures how likely LiquidPlanner employees would recommend working at LiquidPlanner to a friend.
Net Promoter Score
15
NPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
84
eNPS Score
| 89% | Promoters |
|---|---|
| 6% | Passive |
| 5% | Detractors |
