-1
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lookout
Marketing or Exec? Claim Your Free Account
About Lookout's Brand
"Lookout is a cybersecurity company that provides top-notch protection against mobile threats, phone loss and theft." Among its major competitors, Lookout is ranked in 9th place for NPS while ZIMPERIUM is 1st, and Mocana is 2nd.Their current valuation is $1.00B
Brand at a Glance
58%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Lookout Ranking
- #4 / 4 of its competitors
Lookout NPS
Lookout's Net Promoter Score (NPS) is a -1 with 46% Promoters, 7% Passives, and 47% Detractors. Net Promoter Score tracks whether Lookout's customers would recommend using the product based on a scale of -100 to 100.
Lookout Overall NPS
| 46% | Promoters |
|---|---|
| 7% | Passives |
| 47% | Detractors |
Lookout NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -25 | Oct 2021 | -25 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 -17 | Dec 2021 | -17 |
Feb 2022 -29 | Feb 2022 | -29 |
Apr 2022 -13 | Apr 2022 | -13 |
May 2022 0 | May 2022 | 0 |
Jun 2022 -10 | Jun 2022 | -10 |
Dec 2022 -18 | Dec 2022 | -18 |
Jun 2023 -9 | Jun 2023 | -9 |
Apr 2025 0 | Apr 2025 | 0 |
Aug 2025 -8 | Aug 2025 | -8 |
Dec 2025 -1 | Dec 2025 | -1 |
How Other Brands Compare
Lookout is ranked #4 for NPS among its competitors. Vectra AI, Inc. and Tanium come in first and second, with Symantec coming in at third. Among those competitors, it is the third most valued company behind Symantec.
Lookout |  Tanium |  Symantec |  Vectra AI, Inc. | |
| Global Ranking | #- | #771 | #- | #- |
| NPS | -1 | 47 | 15 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.00B | $6.50B | $14.68B | $650.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lookout NPS vs. Competitors
Compared to its competitors, Lookout's NPS is rated right below Symantec.
| COMPANY | NPS Score | |
|---|---|---|
 | ZIMPERIUM | 100 |
 | Mocana | 100 |
| Vectra AI, Inc. | 50 |
| Tanium | 47 |
 | AVAST Software | 42 |
 | Contrast Security | 25 |
 | Sophos | 22 |
| Symantec | 15 |
| Lookout | -1 |
Lookout Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Lookout users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lookout Customer Loyalty vs. Competitors
Compared to its competitors, Lookout's Customer Loyalty score is rated right below Symantec.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mocana | 100% |
| Contrast Security | 100% |
| Tanium | 86% |
| ZIMPERIUM | 83% |
| AVAST Software | 74% |
| Vectra AI, Inc. | 73% |
| Sophos | 73% |
| Symantec | 68% |
| Lookout | 58% |
Unlock Lookout Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lookout Customer Loyalty vs. Competitors data and gain insights into your customers today.
Lookout Product Quality
3.3/5
Lookout has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lookout's overall Product Quality score rated by its users and customers.
Lookout Product Information
Lookout’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.lookout.com
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Business Services
SaaS
Lookout Product Quality vs. Competitors
Compared to its competitors, Lookout's Product Quality score is rated right below Vectra AI, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Mocana | 5/5 |
| Contrast Security | 5/5 |
| Tanium | 4.1/5 |
| AVAST Software | 3.9/5 |
| Sophos | 3.8/5 |
| Symantec | 3.6/5 |
| ZIMPERIUM | 3.6/5 |
| Vectra AI, Inc. | 3.5/5 |
| Lookout | 3.3/5 |
Unlock Lookout Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lookout Product Quality vs. Competitors data and gain insights into your customers today.
Lookout Pricing
Lookout ROI & Value For Money
3.5/5
Lookout has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lookout's overall ROI score rated by its users and customers.
Lookout Pricing vs. Competitors
Compared to its competitors, Lookout's ROI score is rated right below Symantec.
| COMPANY | Pricing Score | |
|---|---|---|
| Mocana | 5/5 |
| Contrast Security | 5/5 |
| ZIMPERIUM | 4/5 |
| AVAST Software | 3.9/5 |
| Sophos | 3.9/5 |
| Tanium | 3.8/5 |
| Vectra AI, Inc. | 3.6/5 |
| Symantec | 3.5/5 |
| Lookout | 3.5/5 |
Unlock Lookout ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lookout ROI vs. Competitors data and gain insights into your customers today.
Lookout Customer Satisfaction (CSAT)
Lookout Customer Satisfaction (CSAT) Score
45 / 100
Lookout has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
11%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
22%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lookout Customer Satisfaction vs. Competitors
Compared to its competitors, Lookout's Customer Satisfaction score is rated right above Symantec, and is preceded by ZIMPERIUM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mocana | 100% |
| Sophos | 73% |
| Tanium | 69% |
| Contrast Security | 66% |
| ZIMPERIUM | 50% |
| Lookout | 45% |
| Symantec | 43% |
| Vectra AI, Inc. | 33% |
| AVAST Software | 28% |
Unlock Lookout Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lookout Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Lookout Customer Service
3.5/5
Lookout has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lookout's overall Customer Service score rated by its users and customers.
About Lookout's Customer Service
Address
One Front St, Suite 2700, San Francisco, CA 94111
Website
https://www.lookout.com
Phone Number
1-415-281-2820
Lookout Customer Service vs. Competitors
Compared to its competitors, Lookout's Customer Service score is rated right above AVAST Software, and is preceded by Vectra AI, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Mocana | 5/5 |
| Contrast Security | 5/5 |
| ZIMPERIUM | 4.2/5 |
| Tanium | 4/5 |
| Sophos | 3.9/5 |
| Vectra AI, Inc. | 3.5/5 |
| Lookout | 3.5/5 |
| AVAST Software | 3.4/5 |
| Symantec | 2.9/5 |
Unlock Lookout Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lookout Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Lookout scored a -1 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Lookout would recommend the brand to a friend. ENPS measures how likely Lookout employees would recommend working at Lookout to a friend.
Net Promoter Score
-1
NPS Score
| 46% | Promoters |
|---|---|
| 7% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 17% | Promoters |
|---|---|
| 29% | Passive |
| 54% | Detractors |
