79
NPS
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Onspring Technologies
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About Onspring Technologies' Brand
Intuitive Enterprise Software for Businesses of All Sizes Among its major competitors, Onspring Technologies is ranked in 1st place for NPS while LockPath is 2nd, and Salesforce is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.1/5
Customer Service
Onspring Technologies Ranking
- #1 / 4 of its competitors
Onspring Technologies NPS
Onspring Technologies's Net Promoter Score (NPS) is a 79 with 86% Promoters, 7% Passives, and 7% Detractors. Net Promoter Score tracks whether Onspring Technologies's customers would recommend using the product based on a scale of -100 to 100.
Onspring Technologies Overall NPS
| 86% | Promoters |
|---|---|
| 7% | Passives |
| 7% | Detractors |
Onspring Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 76 | Aug 2020 | 76 |
Sep 2022 78 | Sep 2022 | 78 |
Apr 2024 79 | Apr 2024 | 79 |
How Other Brands Compare
Onspring Technologies is ranked first for NPS among its competitors. SAP and Thomson Reuters come in second and third, with Netsuite coming in at #4.
Onspring Technologies |  SAP |  Thomson Reuters |  Netsuite | |
| Global Ranking | #- | #185 | #227 | #494 |
| NPS | 79 | 34 | 7 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $154.48B | $40.72B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Onspring Technologies NPS vs. Competitors
Compared to its competitors, Onspring Technologies's NPS is rated right above LockPath.
| COMPANY | NPS Score | |
|---|---|---|
| Onspring Technologies | 79 |
 | LockPath | 52 |
 | Salesforce | 36 |
| SAP | 34 |
 | SAS | 27 |
 | Wolters Kluwer | 22 |
| Thomson Reuters | 7 |
| Netsuite | 2 |
 | Blue Calypso | N/A |
 | MetricStream | -25 |
 | RSA | -67 |
Onspring Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Onspring Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Onspring Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Onspring Technologies's Customer Loyalty score is rated right above Wolters Kluwer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Onspring Technologies | 100% |
| Wolters Kluwer | 84% |
| SAP | 80% |
| SAS | 80% |
| Thomson Reuters | 80% |
| Salesforce | 75% |
| Netsuite | 74% |
| MetricStream | 72% |
| RSA | 54% |
| LockPath | N/A |
| Blue Calypso | N/A |
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Onspring Technologies Product Quality
4.5/5
Onspring Technologies has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Onspring Technologies Product Information
Onspring Technologies serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Onspring Technologies supports Web devices and offers products for small, medium, and large sized businesses.
Onspring Technologies’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.onspring.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Vendor Management Software
Business Process Management (BPM) Software
Compliance Software
Risk Management Software
Governance, Risk & Compliance (GRC) Software
Audit Software
Business Continuity Software
Onspring Technologies Product Quality vs. Competitors
Compared to its competitors, Onspring Technologies's Product Quality score is rated right above LockPath.
| COMPANY | Product Quality Score | |
|---|---|---|
| Onspring Technologies | 4.5/5 |
| LockPath | 4.4/5 |
| SAP | 4.1/5 |
| Salesforce | 4/5 |
| SAS | 4/5 |
| Wolters Kluwer | 3.7/5 |
| Thomson Reuters | 3.7/5 |
| Netsuite | 3.4/5 |
| MetricStream | 2.9/5 |
| RSA | 2.1/5 |
| Blue Calypso | N/A |
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Onspring Technologies Pricing
Onspring Technologies ROI & Value For Money
4.5/5
Onspring Technologies has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Onspring Technologies Pricing Plans
Onspring Technologies has a pricing structure that accommodates small, medium, and large businesses. Starting from $175/month, Onspring Technologies uses a subscription model and offers the following: ENTERPRISE (20+ users): Contact Onspring for pricing information.. For the users that are not ready to commit yet, Onspring Technologies also offers a free trial.
Who Uses Onspring Technologies?
Small Businesses
Medium Businesses
Large Enterprises
Onspring Technologies Pricing vs. Competitors
Compared to its competitors, Onspring Technologies's ROI score is rated right above LockPath.
| COMPANY | Pricing Score | |
|---|---|---|
| Onspring Technologies | 4.5/5 |
| LockPath | 4.3/5 |
| Salesforce | 4/5 |
| SAS | 3.9/5 |
| SAP | 3.9/5 |
| Wolters Kluwer | 3.7/5 |
| Thomson Reuters | 3.6/5 |
| Netsuite | 3.2/5 |
| MetricStream | 2.8/5 |
| RSA | 2.2/5 |
| Blue Calypso | N/A |
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Onspring Technologies Customer Satisfaction (CSAT)
Onspring Technologies Customer Satisfaction (CSAT) Score
100 / 100
Onspring Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Onspring Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Onspring Technologies's Customer Satisfaction score is rated right above SAP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Onspring Technologies | 100% |
| SAP | 82% |
| Salesforce | 79% |
| SAS | 75% |
| Thomson Reuters | 68% |
| Wolters Kluwer | 64% |
| Netsuite | 60% |
| RSA | 40% |
| MetricStream | 28% |
| LockPath | 0% |
| Blue Calypso | 0% |
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Onspring Technologies Customer Service
4.1/5
Onspring Technologies has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Onspring Technologies's Customer Service
Address
8500 W 110th ST Suite 220, Overland Park, KS 66210
Website
https://www.onspring.com
Phone Number
(913) 601-4900
Onspring Technologies Customer Service vs. Competitors
Compared to its competitors, Onspring Technologies's Customer Service score is rated right above SAP, and is preceded by LockPath.
| COMPANY | Customer Service Score | |
|---|---|---|
| LockPath | 5/5 |
| Onspring Technologies | 4.1/5 |
| SAP | 4/5 |
| Salesforce | 4/5 |
| SAS | 3.9/5 |
| Wolters Kluwer | 3.6/5 |
| Thomson Reuters | 3.5/5 |
| Netsuite | 3/5 |
| MetricStream | 2.8/5 |
| RSA | 2.2/5 |
| Blue Calypso | N/A |
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Onspring Technologies as an Employer
4.7/5
Onspring Technologies has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Onspring Technologies scored a 79 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Onspring Technologies would recommend the brand to a friend. ENPS measures how likely Onspring Technologies employees would recommend working at Onspring Technologies to a friend.
Net Promoter Score
79
NPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
