-7
NPS
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Percepta
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About Percepta's Brand
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. Among its major competitors, Percepta is ranked in 8th place for NPS while TaskUs is 1st, and TP is 2nd.
Brand at a Glance
80%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Percepta Ranking
- #4 / 4 of its competitors
Percepta NPS
Percepta's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether Percepta's customers would recommend using the product based on a scale of -100 to 100.
Percepta Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
Percepta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
May 2022 -100 | May 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Dec 2022 -60 | Dec 2022 | -60 |
Feb 2023 -67 | Feb 2023 | -67 |
Aug 2023 -43 | Aug 2023 | -43 |
Oct 2023 -50 | Oct 2023 | -50 |
Feb 2024 -33 | Feb 2024 | -33 |
Apr 2024 -20 | Apr 2024 | -20 |
May 2024 -16 | May 2024 | -16 |
Sep 2024 -8 | Sep 2024 | -8 |
How Other Brands Compare
Percepta is ranked #4 for NPS among its competitors. TaskUs and Infosys come in first and second, with Concentrix coming in at third.
Percepta |  Concentrix |  Infosys |  TaskUs | |
| Global Ranking | #- | #363 | #502 | #859 |
| NPS | -7 | 15 | 15 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.34B | $80.98B | $750.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Percepta NPS by Gender
Percepta's NPS was rated 34 by Male customers on Comparably.
Male
34
Percepta's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Percepta's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Percepta NPS by Age
Percepta's NPS was rated 100 points by customers ages 36-40 on Comparably.
Percepta Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Percepta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Percepta Customer Loyalty Score by Gender
Percepta's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Percepta.
Male
100%
Yes
Female
N/A
Yes
Percepta Customer Loyalty Score by Age
Percepta's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Percepta.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Percepta Customer Loyalty vs. Competitors
Compared to its competitors, Percepta's Customer Loyalty score is rated right above Foundever, and is preceded by Infosys.
Unlock Percepta Customer Loyalty vs. Competitors Data
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Percepta Product Quality
3.3/5
Percepta has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Percepta Product Information
Percepta’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.percepta.com
- Company Size
- 1,001-5,000 Employees
Industry
Outsourcing or Offshoring
Quick Insights into Percepta Product Quality
Percepta's Product Quality score was rated highest by customers ages 36-40.
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Ranked Percepta Product Quality the Highest
Percepta Product Quality Score by Gender
Percepta's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Percepta.
Male
3.5/5
Female
N/A
Percepta Product Quality Score by Age
Percepta's Product Quality score was rated 3.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Percepta.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
Percepta Product Quality vs. Competitors
Compared to its competitors, Percepta's Product Quality score is rated right above TTEC, and is preceded by Foundever.
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VS
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Percepta Pricing
Percepta ROI & Value For Money
3.5/5
Percepta has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Percepta ROI
Percepta's ROI score was rated highest by customers ages 36-40.
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Ranked Percepta ROI the Highest
Percepta ROI Score by Gender
Percepta's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Percepta.
Male
3.8/5
Female
N/A
Percepta ROI Score by Age
Percepta's ROI score was rated 4.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Percepta.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
Percepta Pricing vs. Competitors
Compared to its competitors, Percepta's ROI score is rated right above Concentrix, and is preceded by Infosys.
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Percepta Customer Satisfaction (CSAT)
Percepta Customer Satisfaction (CSAT) Score
69 / 100
Percepta has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Percepta Customer Satisfaction
Percepta's Customer Satisfaction score was rated highest by customers ages 36-40.
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Ranked Percepta Customer Satisfaction the Highest
Percepta Customer Satisfaction Score by Gender
Percepta's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Percepta.
100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Percepta Customer Satisfaction Score by Age
Percepta's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Percepta.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Percepta Customer Satisfaction vs. Competitors
Compared to its competitors, Percepta's Customer Satisfaction score is rated right above Foundever, and is preceded by Infosys.
Unlock Percepta Customer Satisfaction vs. Competitors Data
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Percepta Customer Service
3.7/5
Percepta has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Percepta's Customer Service
Address
17333 Federal Dr, Allen Park, MI 48101
Website
http://www.percepta.com
Percepta's Social Links
Quick Insights into Percepta Customer Service
Percepta's Customer Service score was rated highest by customers ages 36-40.
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Ranked Percepta Customer Service the Highest
Percepta Customer Service Score by Gender
Percepta's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Percepta.
Male
3.8/5
Female
N/A
Percepta Customer Service Score by Age
Percepta's Customer Service score was rated 4.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Percepta.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
Percepta Customer Service vs. Competitors
Compared to its competitors, Percepta's Customer Service score is rated right above Concentrix, and is preceded by Infosys.
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Percepta as an Employer
4.9/5
Percepta has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Percepta scored a -7 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of Percepta would recommend the brand to a friend. ENPS measures how likely Percepta employees would recommend working at Percepta to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 79% | Promoters |
|---|---|
| 11% | Passive |
| 10% | Detractors |
