Spirit Aerosystems NPS & Customer Reviews

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Spirit Aerosystems

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Spirit Aerosystems

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About Spirit Aerosystems' Brand

Spirit AeroSystems, Inc. manufactures component parts and assemblies for commercial aircraft. The company offers products and services in Among its major competitors, Spirit Aerosystems is ranked in 6th place for NPS while AIRBUS HELICOPTERS is 1st, and Rolls-Royce is 2nd.

Brand at a Glance

63%

Customer Loyalty

3.2/5

Product Quality

3.7/5

Pricing

3.4/5

Customer Service

Spirit Aerosystems Ranking

^#3 / 4 of its competitors

Spirit Aerosystems NPS

Spirit Aerosystems's Net Promoter Score (NPS) is a 18 with 48% Promoters, 22% Passives, and 30% Detractors. Net Promoter Score tracks whether Spirit Aerosystems's customers would recommend using the product based on a scale of -100 to 100.

Spirit Aerosystems Overall NPS

NPS

48%	Promoters
22%	Passives
30%	Detractors

Spirit Aerosystems NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2022 11	Feb 2022	11
May 2022 0	May 2022	0
Jun 2022 -8	Jun 2022	-8
Oct 2022 -1	Oct 2022	-1
Mar 2023 -7	Mar 2023	-7
Jul 2023 -6	Jul 2023	-6
Sep 2023 -12	Sep 2023	-12
Nov 2023 -6	Nov 2023	-6
Jan 2024 5	Jan 2024	5
Mar 2024 8	Mar 2024	8
Jan 2025 13	Jan 2025	13
May 2025 16	May 2025	16

How Other Brands Compare

Spirit Aerosystems is ranked third for NPS among its competitors. Rolls-Royce and Bell come in first and second, with GE Digital coming in at #4.

	Spirit Aerosystems	Rolls-Royce	GE Digital	Bell
Global Ranking	#-	#681	#-	#-
NPS	18	43	10	39
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$13.14B	$105.39B	$39.38B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Spirit Aerosystems NPS vs. Competitors

Compared to its competitors, Spirit Aerosystems's NPS is rated right above Bombardier, and is preceded by General Dynamics.

COMPANY		NPS Score
	AIRBUS HELICOPTERS	100
	Rolls-Royce	43
	Triumph Group	40
	Bell	39
	General Dynamics	21
	Spirit Aerosystems	18
	Bombardier	13
	GE Digital	10
	Kaman Corporation	0

Spirit Aerosystems Customer Reviews

Out of the 2 Spirit Aerosystems customer reviews 2 were positive and 0 were constructive. Spirit Aerosystems customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Spirit Aerosystems Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Spirit Aerosystems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

63%

37%

Spirit Aerosystems Customer Loyalty vs. Competitors

Compared to its competitors, Spirit Aerosystems's Customer Loyalty score is rated right above Bombardier, and is preceded by GE Digital.

COMPANY		Customer Loyalty Score
	AIRBUS HELICOPTERS	100%
	Rolls-Royce	83%
	General Dynamics	75%
	Bell	73%
	Triumph Group	71%
	GE Digital	71%
	Spirit Aerosystems	63%
	Bombardier	61%
	Kaman Corporation	60%

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Spirit Aerosystems Product Quality

3.2/5

Spirit Aerosystems has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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Spirit Aerosystems Product Information

Spirit Aerosystems’s product quality score is a 3.2 out of 5 as rated by its users and customers.

Website: http://www.spiritaero.com

Company Size: 10,000+ Employees

Industry

Tech

Travel

Spirit Aerosystems Product Quality vs. Competitors

Compared to its competitors, Spirit Aerosystems's Product Quality score is rated right below Kaman Corporation.

COMPANY		Product Quality Score
	AIRBUS HELICOPTERS	5/5
	Rolls-Royce	4.3/5
	General Dynamics	4/5
	GE Digital	3.9/5
	Bell	3.6/5
	Triumph Group	3.4/5
	Bombardier	3.3/5
	Kaman Corporation	3.3/5
	Spirit Aerosystems	3.2/5

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Spirit Aerosystems Pricing

Spirit Aerosystems ROI & Value For Money

3.7/5

Spirit Aerosystems has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Spirit Aerosystems Pricing vs. Competitors

Compared to its competitors, Spirit Aerosystems's ROI score is rated right above GE Digital, and is preceded by General Dynamics.

COMPANY		Pricing Score
	AIRBUS HELICOPTERS	5/5
	Rolls-Royce	3.9/5
	Triumph Group	3.9/5
	Bell	3.9/5
	General Dynamics	3.7/5
	Spirit Aerosystems	3.7/5
	GE Digital	3.5/5
	Kaman Corporation	3/5
	Bombardier	2.8/5

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Spirit Aerosystems Customer Satisfaction (CSAT)

Spirit Aerosystems Customer Satisfaction (CSAT) Score

50 / 100

Spirit Aerosystems has an overall Customer Satisfaction score of 50 rated by its users and customers.

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Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	31%
Dissatisfied	6%
Very Dissatisfied	13%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

31%

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Spirit Aerosystems Customer Satisfaction vs. Competitors

Compared to its competitors, Spirit Aerosystems's Customer Satisfaction score is rated right above Kaman Corporation, and is preceded by Bombardier.

COMPANY		Customer Satisfaction (CSAT) Score
	AIRBUS HELICOPTERS	100%
	Triumph Group	90%
	Bell	83%
	Rolls-Royce	82%
	General Dynamics	78%
	GE Digital	75%
	Bombardier	53%
	Spirit Aerosystems	50%
	Kaman Corporation	33%

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Spirit Aerosystems Customer Service

3.4/5

Spirit Aerosystems has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Spirit Aerosystems's Customer Service

Address

P.O. Box 780008, Wichita, KS

Website

http://www.spiritaero.com

Phone Number

3165261102

Spirit Aerosystems Customer Service vs. Competitors

Compared to its competitors, Spirit Aerosystems's Customer Service score is rated right above Kaman Corporation, and is preceded by Triumph Group.

COMPANY		Customer Service Score
	AIRBUS HELICOPTERS	5/5
	Rolls-Royce	4.1/5
	Bell	4/5
	General Dynamics	4/5
	GE Digital	3.6/5
	Triumph Group	3.4/5
	Spirit Aerosystems	3.4/5
	Kaman Corporation	3/5
	Bombardier	2.6/5

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Spirit Aerosystems as an Employer

3.7/5

Spirit Aerosystems has a 3.7/5 stars for its overall company culture rated by their employees

top

30%

CEO of Spirit Aerosystems

Thomas Gentile

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Spirit Aerosystems scored a 18 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Spirit Aerosystems would recommend the brand to a friend. ENPS measures how likely Spirit Aerosystems employees would recommend working at Spirit Aerosystems to a friend.

Net Promoter Score

NPS Score

48%	Promoters
22%	Passive
30%	Detractors

Employee Net Promoter Score

-1

eNPS Score

42%	Promoters
15%	Passive
43%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail