-27
NPS
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Trinity Health
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About Trinity Health's Brand
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 131 continuing care locations, the second largest PACE program in the country, 125 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $20.2 billion with $1.2 billion returned to its communities in the form of charity care and other community benefit programs. Among its major competitors, Trinity Health is ranked in 6th place for NPS while Cleveland Clinic is 1st, and Community Health Network is 2nd.Their current valuation is $3.16B
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.8/5
Customer Service
Trinity Health Ranking
- #4 / 4 of its competitors
Trinity Health NPS
Trinity Health's Net Promoter Score (NPS) is a -27 with 32% Promoters, 9% Passives, and 59% Detractors. Net Promoter Score tracks whether Trinity Health's customers would recommend using the product based on a scale of -100 to 100.
Trinity Health Overall NPS
| 32% | Promoters |
|---|---|
| 9% | Passives |
| 59% | Detractors |
Trinity Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -31 | Apr 2024 | -31 |
May 2024 -33 | May 2024 | -33 |
Jul 2024 -31 | Jul 2024 | -31 |
Sep 2024 -31 | Sep 2024 | -31 |
Oct 2024 -33 | Oct 2024 | -33 |
Dec 2024 -33 | Dec 2024 | -33 |
Jan 2025 -34 | Jan 2025 | -34 |
Feb 2025 -34 | Feb 2025 | -34 |
Apr 2025 -32 | Apr 2025 | -32 |
Jun 2025 -30 | Jun 2025 | -30 |
Aug 2025 -29 | Aug 2025 | -29 |
Oct 2025 -27 | Oct 2025 | -27 |
How Other Brands Compare
Trinity Health is ranked #4 for NPS among its competitors. Cleveland Clinic and AdventHealth come in first and second, with HCA Healthcare coming in at third. Among those competitors, it is the lowest valued company behind AdventHealth.
Trinity Health |  Cleveland Clinic |  HCA Healthcare |  AdventHealth | |
| Global Ranking | #- | #708 | #910 | #- |
| NPS | -27 | 24 | 5 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $3.16B | $8.15B | - | $63.35B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trinity Health NPS by Gender
Female customers rated Trinity Health's NPS 45 points higher than Male customers.
Male
-72
Trinity Health's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
-27
Trinity Health's NPS was rated -27 by Female customers on Comparably.
26%
Promoters
21%
Passives
53%
Detractors
Trinity Health NPS by Ethnicity
Trinity Health's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -79 | Caucasian | -79 |
African American/Black 34 | African American/Black | 34 |
Trinity Health NPS by Age
Trinity Health's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Trinity Health NPS by Usage
Trinity Health's NPS was rated the highest by customers who have used Trinity Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -51 | 2 to 5 Years | -51 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -40 | Over 10 Years | -40 |
Trinity Health NPS vs. Competitors
Compared to its competitors, Trinity Health's NPS is rated right above CommonSpirit Health, and is preceded by DIGNITY HEALTH.
| COMPANY | NPS Score | |
|---|---|---|
| Cleveland Clinic | 24 |
 | Community Health Network | 22 |
| AdventHealth | 7 |
| HCA Healthcare | 5 |
 | DIGNITY HEALTH | -25 |
| Trinity Health | -27 |
 | CommonSpirit Health | -32 |
 | Ascension | -68 |
 | CHI St. Luke's Health | -100 |
Trinity Health Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Trinity Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Trinity Health Customer Loyalty Score by Gender
Female customers rated Trinity Health's Customer Loyalty score 1% higher than Male customers.
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Male
61%
Yes
Female
62%
Yes
Trinity Health Customer Loyalty Score by Ethnicity
Trinity Health's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Trinity Health.
55
out of 100
Caucasian
100
out of 100
African American/Black
Trinity Health Customer Loyalty Score by Age
Trinity Health's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
51-55 40% | 51-55 | 40% |
56-60 64% | 56-60 | 64% |
66+ 61% | 66+ | 61% |
Trinity Health Customer Loyalty Score by Usage
Trinity Health's Customer Loyalty score was rated the highest by customers who have used Trinity Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Trinity Health Customer Loyalty Score by Industry
Trinity Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Trinity Health Customer Loyalty vs. Competitors
Compared to its competitors, Trinity Health's Customer Loyalty score is rated right above CommonSpirit Health, and is preceded by HCA Healthcare.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cleveland Clinic | 81% |
| AdventHealth | 75% |
| Community Health Network | 73% |
| HCA Healthcare | 68% |
| Trinity Health | 68% |
| CommonSpirit Health | 62% |
| DIGNITY HEALTH | 57% |
| Ascension | 49% |
| CHI St. Luke's Health | 10% |
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Trinity Health Product Quality
2.6/5
Trinity Health has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Trinity Health Product Information
Trinity Health’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Trinity Health's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Trinity Health the lowest at 1.8.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Trinity Health Product Quality
Trinity Health's Product Quality score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Trinity Health Product Quality the Highest
Ranked Trinity Health Product Quality the Lowest
Trinity Health Product Quality Score by Gender
Female customers rated Trinity Health's Product Quality score 0.9 stars higher than Male customers.
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Male
1.5/5
Female
2.4/5
Trinity Health Product Quality Score by Ethnicity
Trinity Health's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Trinity Health Product Quality Score by Age
Trinity Health's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
51-55 2.6 | 51-55 | 2.6 |
56-60 1.8 | 56-60 | 1.8 |
66+ 1.7 | 66+ | 1.7 |
Trinity Health Product Quality Score by Usage
Trinity Health's Product Quality score was rated the highest by customers who have used Trinity Health's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Trinity Health Product Quality Score by Industry
Trinity Health's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Trinity Health Product Quality vs. Competitors
Compared to its competitors, Trinity Health's Product Quality score is rated right above Ascension, and is preceded by CommonSpirit Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cleveland Clinic | 3.6/5 |
| HCA Healthcare | 3.5/5 |
| AdventHealth | 3.4/5 |
| Community Health Network | 3.3/5 |
| DIGNITY HEALTH | 2.9/5 |
| CommonSpirit Health | 2.8/5 |
| Trinity Health | 2.6/5 |
| Ascension | 1.5/5 |
| CHI St. Luke's Health | 1.5/5 |
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Trinity Health Pricing
Trinity Health ROI & Value For Money
2.5/5
Trinity Health has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Trinity Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Trinity Health.
Quick Insights into Trinity Health ROI
Trinity Health's ROI score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Trinity Health ROI the Highest
Ranked Trinity Health ROI the Lowest
Trinity Health ROI Score by Gender
Female customers rated Trinity Health's ROI score 0.8 stars higher than Male customers.
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Male
1.5/5
Female
2.3/5
Trinity Health ROI Score by Ethnicity
Trinity Health's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Trinity Health ROI Score by Age
Trinity Health's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
51-55 2.6 | 51-55 | 2.6 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Trinity Health ROI Score by Usage
Trinity Health's ROI score was rated the highest by customers who have used Trinity Health's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Trinity Health ROI Score by Industry
Trinity Health's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Trinity Health Pricing vs. Competitors
Compared to its competitors, Trinity Health's ROI score is rated right above Ascension, and is preceded by CommonSpirit Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Cleveland Clinic | 3.5/5 |
| AdventHealth | 3.5/5 |
| HCA Healthcare | 3.3/5 |
| Community Health Network | 3.3/5 |
| DIGNITY HEALTH | 2.6/5 |
| CommonSpirit Health | 2.6/5 |
| Trinity Health | 2.5/5 |
| Ascension | 1.5/5 |
| CHI St. Luke's Health | 1.5/5 |
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Trinity Health Customer Satisfaction (CSAT)
Trinity Health Customer Satisfaction (CSAT) Score
46 / 100
Trinity Health has an overall Customer Satisfaction score of 46 rated by its users and customers.
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Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
11%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Trinity Health Customer Satisfaction
Trinity Health's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Trinity Health Customer Satisfaction the Highest
Ranked Trinity Health Customer Satisfaction the Lowest
Trinity Health Customer Satisfaction Score by Gender
Female customers rated Trinity Health's Customer Satisfaction score 23 points higher than Male customers.
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17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 67% |
40 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 13% | |
Very Dissatisfied | 40% |
Trinity Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Trinity Health's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
21%
Very Dissatisfied
58%
CSAT according to African American/Black
Trinity Health's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Trinity Health Customer Satisfaction Score by Age
Trinity Health's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 66+ | 14% |
Trinity Health Customer Satisfaction Score by Usage
Trinity Health's Customer Satisfaction score was rated the highest by customers who have used Trinity Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Trinity Health Customer Satisfaction Score by Industry
Trinity Health's Customer Satisfaction score was rated 33 points by Tech industry customers.
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"label": "Tech",
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"stars": 0,
"csatScore": 33,
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}Trinity Health Customer Satisfaction vs. Competitors
Compared to its competitors, Trinity Health's Customer Satisfaction score is rated right above Ascension, and is preceded by DIGNITY HEALTH.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cleveland Clinic | 66% |
| Community Health Network | 63% |
| HCA Healthcare | 60% |
| CommonSpirit Health | 57% |
| AdventHealth | 56% |
| DIGNITY HEALTH | 52% |
| Trinity Health | 47% |
| Ascension | 14% |
| CHI St. Luke's Health | 0% |
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Trinity Health Customer Service
2.8/5
Trinity Health has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Trinity Health's Customer Service
Address
20555 Victor Parkway, Livonia, MI 48152
Website
http://www.trinity-health.org
Phone Number
12484895266
Trinity Health's Social Links
Quick Insights into Trinity Health Customer Service
Trinity Health's Customer Service score was rated highest by customers who have used Trinity Health's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked Trinity Health Customer Service the Highest
Ranked Trinity Health Customer Service the Lowest
Trinity Health Customer Service Score by Gender
Female customers rated Trinity Health's Customer Service score 0.6 stars higher than Male customers.
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Male
1.9/5
Female
2.5/5
Trinity Health Customer Service Score by Ethnicity
Trinity Health's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Trinity Health Customer Service Score by Age
Trinity Health's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Trinity Health Customer Service Score by Usage
Trinity Health's Customer Service score was rated the highest by customers who have used Trinity Health's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Trinity Health Customer Service Score by Industry
Trinity Health's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Trinity Health Customer Service vs. Competitors
Compared to its competitors, Trinity Health's Customer Service score is rated right above DIGNITY HEALTH, and is preceded by CommonSpirit Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cleveland Clinic | 3.5/5 |
| HCA Healthcare | 3.4/5 |
| Community Health Network | 3.3/5 |
| AdventHealth | 3.3/5 |
| CommonSpirit Health | 2.9/5 |
| Trinity Health | 2.8/5 |
| DIGNITY HEALTH | 2.6/5 |
| CHI St. Luke's Health | 2/5 |
| Ascension | 1.5/5 |
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Trinity Health as an Employer
2.8/5
Trinity Health has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Trinity Health scored a -27 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Trinity Health would recommend the brand to a friend. ENPS measures how likely Trinity Health employees would recommend working at Trinity Health to a friend.
Net Promoter Score
-27
NPS Score
| 32% | Promoters |
|---|---|
| 9% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 30% | Promoters |
|---|---|
| 15% | Passive |
| 55% | Detractors |
