-68
NPS
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Ascension
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About Ascension's Brand
As a faith-based healthcare organization, we’re dedicated to delivering compassionate, personalized care to all, especially the impoverished and vulnerable. Our Mission, Vision, and Values drive us to transform healthcare through innovation across the entire continuum of care. Among its major competitors, Ascension is ranked in 15th place for NPS while Mayo Clinic is 1st, and HCA Healthcare is 2nd.
Brand at a Glance
49%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Ascension Ranking
- #4 / 4 of its competitors
Ascension NPS
Ascension's Net Promoter Score (NPS) is a -68 with 16% Promoters, 0% Passives, and 84% Detractors. Net Promoter Score tracks whether Ascension's customers would recommend using the product based on a scale of -100 to 100.
Ascension Overall NPS
| 16% | Promoters |
|---|---|
| 0% | Passives |
| 84% | Detractors |
Ascension NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
May 2023 -77 | May 2023 | -77 |
Jun 2023 -80 | Jun 2023 | -80 |
Aug 2023 -85 | Aug 2023 | -85 |
Mar 2024 -85 | Mar 2024 | -85 |
Jul 2024 -73 | Jul 2024 | -73 |
Sep 2024 -75 | Sep 2024 | -75 |
Nov 2024 -65 | Nov 2024 | -65 |
May 2025 -69 | May 2025 | -69 |
How Other Brands Compare
Ascension is ranked #4 for NPS among its competitors. Mayo Clinic and HCA Healthcare come in first and second, with Kaiser Permanente coming in at third.
Ascension |  Kaiser Permanente |  Mayo Clinic |  HCA Healthcare | |
| Global Ranking | #- | #188 | #229 | #910 |
| NPS | -68 | 1 | 18 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $156.98M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ascension NPS by Gender
Ascension's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Ascension's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Ascension's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Ascension NPS by Ethnicity
Ascension's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Ascension NPS by Age
Ascension's NPS was rated -100 points by customers ages 46-50 on Comparably.
Ascension NPS by Usage
Ascension's NPS was rated -100 points by customers who have used Ascension's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Ascension NPS vs. Competitors
Compared to its competitors, Ascension's NPS is rated right above Community Health Systems, and is preceded by Catholic Health Initiatives.
Ascension Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Ascension users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ascension Customer Loyalty Score by Gender
Male customers rated Ascension's Customer Loyalty score 15% higher than Female customers.
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Male
55%
Yes
Female
40%
Yes
Ascension Customer Loyalty Score by Ethnicity
Ascension's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
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61
out of 100
Caucasian
Ascension Customer Loyalty Score by Age
Ascension's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
Ascension Customer Loyalty Score by Usage
Ascension's Customer Loyalty score was rated 10% by customers who have used Ascension's products/services for 2 to 5 Years.
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Ascension Customer Loyalty vs. Competitors
Compared to its competitors, Ascension's Customer Loyalty score is rated right above Community Health Systems, and is preceded by MERCY HEALTH.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kaiser Permanente | 81% |
| Mayo Clinic | 77% |
 | Ardent Health Services | 73% |
 | Intermountain Healthcare | 71% |
 | Baptist Health | 70% |
 | Sutter Health | 70% |
 | UPMC | 69% |
 | Baylor Scott & White Health | 69% |
| HCA Healthcare | 68% |
 | Providence Health & Services | 65% |
 | Catholic Health Initiatives | 65% |
 | Banner Health | 63% |
 | UHS (Universal Health Services) | 59% |
 | MERCY HEALTH | 56% |
| Ascension | 49% |
 | Community Health Systems | N/A |
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Ascension Product Quality
1.5/5
Ascension has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Ascension Product Information
Ascension’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://ascension.org
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Ascension Product Quality
Ascension's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Male customers.
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Ranked Ascension Product Quality the Highest
Ranked Ascension Product Quality the Lowest
Ascension Product Quality Score by Gender
Female customers rated Ascension's Product Quality score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
Ascension Product Quality Score by Ethnicity
Ascension's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ascension.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ascension Product Quality Score by Age
Ascension's Product Quality score was rated 1.6 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.6 | 46-50 | 1.6 |
Ascension Product Quality Score by Usage
Ascension's Product Quality score was rated 1.5 stars by customers who have used Ascension's products/services for 2 to 5 Years.
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Ascension Product Quality vs. Competitors
Compared to its competitors, Ascension's Product Quality score is rated right above Community Health Systems, and is preceded by MERCY HEALTH.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mayo Clinic | 3.8/5 |
| HCA Healthcare | 3.5/5 |
| Intermountain Healthcare | 3.3/5 |
| Kaiser Permanente | 3.3/5 |
| UHS (Universal Health Services) | 3.3/5 |
| UPMC | 3/5 |
| Baptist Health | 3/5 |
| Sutter Health | 3/5 |
| Providence Health & Services | 2.9/5 |
| Ardent Health Services | 2.7/5 |
| Baylor Scott & White Health | 2.7/5 |
| Catholic Health Initiatives | 2.7/5 |
| Banner Health | 2.6/5 |
| MERCY HEALTH | 2.6/5 |
| Ascension | 1.5/5 |
| Community Health Systems | N/A |
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Ascension Pricing
Ascension ROI & Value For Money
1.5/5
Ascension has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Ascension ROI
Ascension's ROI score was rated highest by customers who have used Ascension's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Ascension ROI the Highest
Ranked Ascension ROI the Lowest
Ascension ROI Score by Gender
Ascension's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ascension.
Male
1.5/5
Female
1.5/5
Ascension ROI Score by Ethnicity
Ascension's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ascension.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ascension ROI Score by Age
Ascension's ROI score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ascension.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Ascension ROI Score by Usage
Ascension's ROI score was rated 1.5 stars by customers who have used Ascension's products/services for 2 to 5 Years.
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Ascension Pricing vs. Competitors
Compared to its competitors, Ascension's ROI score is rated right above Community Health Systems, and is preceded by Catholic Health Initiatives.
| COMPANY | Pricing Score | |
|---|---|---|
| Mayo Clinic | 3.5/5 |
| HCA Healthcare | 3.3/5 |
| Ardent Health Services | 3.2/5 |
| Kaiser Permanente | 3.2/5 |
| Intermountain Healthcare | 3.1/5 |
| UHS (Universal Health Services) | 3/5 |
| UPMC | 2.9/5 |
| Sutter Health | 2.8/5 |
| Baptist Health | 2.7/5 |
| Baylor Scott & White Health | 2.7/5 |
| Providence Health & Services | 2.6/5 |
| Banner Health | 2.4/5 |
| MERCY HEALTH | 2.1/5 |
| Catholic Health Initiatives | 2/5 |
| Ascension | 1.5/5 |
| Community Health Systems | N/A |
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Ascension Customer Satisfaction (CSAT)
Ascension Customer Satisfaction (CSAT) Score
14 / 100
Ascension has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
79%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ascension Customer Satisfaction
Ascension's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Male customers.
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Ranked Ascension Customer Satisfaction the Highest
Ranked Ascension Customer Satisfaction the Lowest
Ascension Customer Satisfaction Score by Gender
Female customers rated Ascension's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Ascension Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ascension's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
67%
Ascension Customer Satisfaction Score by Age
Ascension's Customer Satisfaction score was rated 33 points by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 33% |
Ascension Customer Satisfaction Score by Usage
Ascension's Customer Satisfaction score was rated 0 points by customers who have used Ascension's products/services for 2 to 5 Years.
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Ascension Customer Satisfaction vs. Competitors
Compared to its competitors, Ascension's Customer Satisfaction score is rated right above Community Health Systems, and is preceded by Baylor Scott & White Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| UHS (Universal Health Services) | 68% |
| Mayo Clinic | 62% |
| HCA Healthcare | 60% |
| Sutter Health | 60% |
| Intermountain Healthcare | 57% |
| Kaiser Permanente | 54% |
| UPMC | 54% |
| Baptist Health | 50% |
| Providence Health & Services | 45% |
| Banner Health | 38% |
| MERCY HEALTH | 38% |
| Catholic Health Initiatives | 37% |
| Ardent Health Services | 25% |
| Baylor Scott & White Health | 16% |
| Ascension | 14% |
| Community Health Systems | 0% |
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Ascension Customer Service
1.5/5
Ascension has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Ascension's Customer Service
Address
4600 Edmundson Rd, Saint Louis, MO 63134
Website
http://ascension.org
Phone Number
3147338008
Ascension's Social Links
Quick Insights into Ascension Customer Service
Ascension's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Ascension Customer Service the Highest
Ranked Ascension Customer Service the Lowest
Ascension Customer Service Score by Gender
Female customers rated Ascension's Customer Service score 1.5 stars higher than Male customers.
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Male
1.5/5
Female
3/5
Ascension Customer Service Score by Ethnicity
Ascension's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ascension.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ascension Customer Service Score by Age
Ascension's Customer Service score was rated 1.5 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Ascension Customer Service Score by Usage
Ascension's Customer Service score was rated 2 stars by customers who have used Ascension's products/services for 2 to 5 Years.
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Ascension Customer Service vs. Competitors
Compared to its competitors, Ascension's Customer Service score is rated right above Community Health Systems, and is preceded by Catholic Health Initiatives.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mayo Clinic | 3.7/5 |
| HCA Healthcare | 3.4/5 |
| Kaiser Permanente | 3.3/5 |
| Intermountain Healthcare | 3.2/5 |
| Ardent Health Services | 3.2/5 |
| UHS (Universal Health Services) | 3.1/5 |
| UPMC | 3/5 |
| Sutter Health | 2.9/5 |
| Baptist Health | 2.7/5 |
| Baylor Scott & White Health | 2.7/5 |
| Providence Health & Services | 2.6/5 |
| Banner Health | 2.4/5 |
| MERCY HEALTH | 2.2/5 |
| Catholic Health Initiatives | 1.7/5 |
| Ascension | 1.5/5 |
| Community Health Systems | N/A |
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Ascension as an Employer
4.7/5
Ascension has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ascension scored a -68 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Ascension would recommend the brand to a friend. ENPS measures how likely Ascension employees would recommend working at Ascension to a friend.
Net Promoter Score
-68
NPS Score
| 16% | Promoters |
|---|---|
| 0% | Passive |
| 84% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 63% | Promoters |
|---|---|
| 27% | Passive |
| 10% | Detractors |
