9
NPS
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USI Insurance Services
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About USI Insurance Services' Brand
USI is one of the largest insurance brokerage and consulting firms in the world, delivering property and casualty, employee benefits, personal risk, program and retirement solutions to large risk management clients, middle market companies, smaller firms and individuals. Headquartered in Valhalla, New York, USI connects over 10,000 industry-leading professionals across more than 200 offices to serve clients’ local, national and international needs. USI has become a premier insurance brokerage and consulting firm by leveraging the USI ONE Advantage®, an interactive platform that integrates proprietary and innovative client solutions, networked local resources and expertise, and enterprise-wide collaboration to deliver customized results with positive, bottom-line impact. USI attracts best-in-class industry talent with a long history of deep and continuing investment in local communities. Learn more by visiting www.usi.com. Among its major competitors, USI Insurance Services is ranked in 3rd place for NPS while Brown & Brown Insurance is 1st, and Lockton Companies is 2nd.
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
USI Insurance Services Ranking
- #2 / 4 of its competitors
USI Insurance Services NPS
USI Insurance Services's Net Promoter Score (NPS) is a 9 with 50% Promoters, 9% Passives, and 41% Detractors. Net Promoter Score tracks whether USI Insurance Services's customers would recommend using the product based on a scale of -100 to 100.
USI Insurance Services Overall NPS
| 50% | Promoters |
|---|---|
| 9% | Passives |
| 41% | Detractors |
USI Insurance Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 10 | May 2023 | 10 |
Jun 2023 15 | Jun 2023 | 15 |
Jan 2024 15 | Jan 2024 | 15 |
Feb 2024 13 | Feb 2024 | 13 |
Jun 2024 15 | Jun 2024 | 15 |
Aug 2024 13 | Aug 2024 | 13 |
Sep 2024 12 | Sep 2024 | 12 |
Nov 2024 14 | Nov 2024 | 14 |
Jan 2025 14 | Jan 2025 | 14 |
Apr 2025 12 | Apr 2025 | 12 |
May 2025 9 | May 2025 | 9 |
Sep 2025 9 | Sep 2025 | 9 |
How Other Brands Compare
USI Insurance Services is ranked second for NPS among its competitors. Brown & Brown Insurance and Arthur J. Gallagher & Co. come in first and third, with Willis Towers Watson coming in at #4.
USI Insurance Services |  Arthur J. Gallagher & Co. |  Willis Towers Watson |  Brown & Brown Insurance | |
| Global Ranking | #- | #673 | #694 | #- |
| NPS | 9 | 4 | -12 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $24.71B | $30.13B | $13.31B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USI Insurance Services NPS by Gender
Male customers rated USI Insurance Services's NPS 18 points higher than Female customers.
Male
18
USI Insurance Services's NPS was rated 18 by Male customers on Comparably.
56%
Promoters
6%
Passives
38%
Detractors
Female
0
USI Insurance Services's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
USI Insurance Services NPS by Ethnicity
USI Insurance Services's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 8 | Caucasian | 8 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -14 | Other | -14 |
USI Insurance Services NPS by Age
USI Insurance Services's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
USI Insurance Services NPS by Usage
USI Insurance Services's NPS was rated the highest by customers who have used USI Insurance Services's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years -34 | Over 10 Years | -34 |
USI Insurance Services NPS vs. Competitors
Compared to its competitors, USI Insurance Services's NPS is rated right above Arthur J. Gallagher & Co., and is preceded by Lockton Companies.
USI Insurance Services Customer Reviews
Out of the 3 USI Insurance Services customer reviews 1 was positive and 2 were constructive. USI Insurance Services customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
USI Insurance Services Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of USI Insurance Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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USI Insurance Services Customer Loyalty Score by Gender
Female customers rated USI Insurance Services's Customer Loyalty score 14% higher than Male customers.
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Male
78%
Yes
Female
92%
Yes
USI Insurance Services Customer Loyalty Score by Ethnicity
USI Insurance Services's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of USI Insurance Services.
85
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
87
out of 100
Other
USI Insurance Services Customer Loyalty Score by Age
USI Insurance Services's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 70% | 36-40 | 70% |
41-45 85% | 41-45 | 85% |
51-55 70% | 51-55 | 70% |
66+ 70% | 66+ | 70% |
USI Insurance Services Customer Loyalty Score by Usage
USI Insurance Services's Customer Loyalty score was rated the highest by customers who have used USI Insurance Services's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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USI Insurance Services Customer Loyalty vs. Competitors
Compared to its competitors, USI Insurance Services's Customer Loyalty score is rated right above Lockton Companies, and is preceded by Aon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | MARSH USA INC. | 100% |
| Arthur J. Gallagher & Co. | 83% |
| Brown & Brown Insurance | 77% |
 | HUB International | 76% |
 | Aon | 74% |
| USI Insurance Services | 71% |
 | Lockton Companies | 68% |
| Willis Towers Watson | 67% |
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USI Insurance Services Product Quality
3.4/5
USI Insurance Services has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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USI Insurance Services Product Information
USI Insurance Services’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.usi.com
- Company Size
- 10,000+ Employees
Industry
Insurance
Quick Insights into USI Insurance Services Product Quality
USI Insurance Services's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
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Ranked USI Insurance Services Product Quality the Highest
Ranked USI Insurance Services Product Quality the Lowest
USI Insurance Services Product Quality Score by Gender
Female customers rated USI Insurance Services's Product Quality score 0.7 stars higher than Male customers.
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Male
3.1/5
Female
3.8/5
USI Insurance Services Product Quality Score by Ethnicity
USI Insurance Services's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of USI Insurance Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 3.3 | Other | 3.3 |
USI Insurance Services Product Quality Score by Age
USI Insurance Services's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
31-35 4.6 | 31-35 | 4.6 |
36-40 2.3 | 36-40 | 2.3 |
41-45 3.8 | 41-45 | 3.8 |
51-55 3.8 | 51-55 | 3.8 |
66+ 1.5 | 66+ | 1.5 |
USI Insurance Services Product Quality Score by Usage
USI Insurance Services's Product Quality score was rated the highest by customers who have used USI Insurance Services's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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USI Insurance Services Product Quality vs. Competitors
Compared to its competitors, USI Insurance Services's Product Quality score is rated right above Willis Towers Watson, and is preceded by Lockton Companies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brown & Brown Insurance | 3.6/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
| HUB International | 3.4/5 |
| Lockton Companies | 3.4/5 |
| USI Insurance Services | 3.4/5 |
| Willis Towers Watson | 3.2/5 |
| Aon | 3/5 |
| MARSH USA INC. | 1.5/5 |
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USI Insurance Services Pricing
USI Insurance Services ROI & Value For Money
3.2/5
USI Insurance Services has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into USI Insurance Services ROI
USI Insurance Services's ROI score was rated highest by customers who have used USI Insurance Services's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked USI Insurance Services ROI the Highest
Ranked USI Insurance Services ROI the Lowest
USI Insurance Services ROI Score by Gender
Female customers rated USI Insurance Services's ROI score 0.3 stars higher than Male customers.
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Male
3.4/5
Female
3.7/5
USI Insurance Services ROI Score by Ethnicity
USI Insurance Services's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.5 | Other | 3.5 |
USI Insurance Services ROI Score by Age
USI Insurance Services's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
31-35 4.6 | 31-35 | 4.6 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.7 | 41-45 | 3.7 |
51-55 3.6 | 51-55 | 3.6 |
66+ 1.8 | 66+ | 1.8 |
USI Insurance Services ROI Score by Usage
USI Insurance Services's ROI score was rated the highest by customers who have used USI Insurance Services's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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USI Insurance Services Pricing vs. Competitors
Compared to its competitors, USI Insurance Services's ROI score is rated right above Willis Towers Watson, and is preceded by HUB International.
| COMPANY | Pricing Score | |
|---|---|---|
| Lockton Companies | 3.6/5 |
| Brown & Brown Insurance | 3.6/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
| HUB International | 3.3/5 |
| USI Insurance Services | 3.2/5 |
| Willis Towers Watson | 3/5 |
| Aon | 3/5 |
| MARSH USA INC. | 1.5/5 |
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USI Insurance Services Customer Satisfaction (CSAT)
USI Insurance Services Customer Satisfaction (CSAT) Score
60 / 100
USI Insurance Services has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
13%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into USI Insurance Services Customer Satisfaction
USI Insurance Services's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used USI Insurance Services's products/services for 5 to 10 Years.
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Ranked USI Insurance Services Customer Satisfaction the Highest
Ranked USI Insurance Services Customer Satisfaction the Lowest
USI Insurance Services Customer Satisfaction Score by Gender
Female customers rated USI Insurance Services's Customer Satisfaction score 13 points higher than Male customers.
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57 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 29% |
70 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 10% |
USI Insurance Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
USI Insurance Services' Customer Satisfaction (CSAT) score was rated 59% according to Caucasian users and customers.
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59 / 100
Very Satisfied
42%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
24%
CSAT according to Asian or Pacific Islander
USI Insurance Services' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
USI Insurance Services' Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
USI Insurance Services Customer Satisfaction Score by Age
USI Insurance Services's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 34% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 51-55 | 67% |
USI Insurance Services Customer Satisfaction Score by Usage
USI Insurance Services's Customer Satisfaction score was rated the highest by customers who have used USI Insurance Services's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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USI Insurance Services Customer Satisfaction vs. Competitors
Compared to its competitors, USI Insurance Services's Customer Satisfaction score is rated right above Brown & Brown Insurance, and is preceded by Lockton Companies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Arthur J. Gallagher & Co. | 63% |
| HUB International | 63% |
| Lockton Companies | 60% |
| USI Insurance Services | 60% |
| Brown & Brown Insurance | 57% |
| Aon | 55% |
| Willis Towers Watson | 54% |
| MARSH USA INC. | 0% |
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USI Insurance Services Customer Service
3.1/5
USI Insurance Services has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About USI Insurance Services's Customer Service
Address
100 Summit Lake Drive, Suite 400, Valhalla, NY 10595
Website
https://www.usi.com
Phone Number
(914) 749-8500
USI Insurance Services's Social Links
Quick Insights into USI Insurance Services Customer Service
USI Insurance Services's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
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Ranked USI Insurance Services Customer Service the Highest
Ranked USI Insurance Services Customer Service the Lowest
USI Insurance Services Customer Service Score by Gender
Female customers rated USI Insurance Services's Customer Service score 0.1 stars higher than Male customers.
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Male
3.3/5
Female
3.4/5
USI Insurance Services Customer Service Score by Ethnicity
USI Insurance Services's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.1 | Other | 3.1 |
USI Insurance Services Customer Service Score by Age
USI Insurance Services's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
31-35 4.6 | 31-35 | 4.6 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.6 | 41-45 | 3.6 |
51-55 3.6 | 51-55 | 3.6 |
66+ 1.5 | 66+ | 1.5 |
USI Insurance Services Customer Service Score by Usage
USI Insurance Services's Customer Service score was rated the highest by customers who have used USI Insurance Services's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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USI Insurance Services Customer Service vs. Competitors
Compared to its competitors, USI Insurance Services's Customer Service score is rated right above Aon, and is preceded by Arthur J. Gallagher & Co..
| COMPANY | Customer Service Score | |
|---|---|---|
| Brown & Brown Insurance | 3.5/5 |
| Lockton Companies | 3.5/5 |
| HUB International | 3.4/5 |
| Arthur J. Gallagher & Co. | 3.3/5 |
| USI Insurance Services | 3.1/5 |
| Aon | 3.1/5 |
| Willis Towers Watson | 3.1/5 |
| MARSH USA INC. | 1.5/5 |
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USI Insurance Services as an Employer
4.3/5
USI Insurance Services has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
USI Insurance Services scored a 9 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of USI Insurance Services would recommend the brand to a friend. ENPS measures how likely USI Insurance Services employees would recommend working at USI Insurance Services to a friend.
Net Promoter Score
9
NPS Score
| 50% | Promoters |
|---|---|
| 9% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
