4
NPS
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Unit4
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About Unit4 Brand
We are a technology company that is in business for people. Among its major competitors, Unit4 is ranked in 7th place for NPS while Microsoft is 1st, and SAP is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Unit4 CMO
Unit4 Ranking
- #4 / 4 of its competitors
Unit4 NPS
Unit4's Net Promoter Score (NPS) is a 4 with 47% Promoters, 10% Passives, and 43% Detractors. Net Promoter Score tracks whether Unit4's customers would recommend using the product based on a scale of -100 to 100.
Unit4 Overall NPS
| 47% | Promoters |
|---|---|
| 10% | Passives |
| 43% | Detractors |
Unit4 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -13 | Aug 2022 | -13 |
Sep 2022 -7 | Sep 2022 | -7 |
Jan 2023 -6 | Jan 2023 | -6 |
Feb 2023 -12 | Feb 2023 | -12 |
May 2023 -17 | May 2023 | -17 |
Jun 2023 -20 | Jun 2023 | -20 |
Jul 2023 -5 | Jul 2023 | -5 |
Nov 2023 -9 | Nov 2023 | -9 |
Dec 2023 -4 | Dec 2023 | -4 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 -1 | Apr 2024 | -1 |
Sep 2024 3 | Sep 2024 | 3 |
How Other Brands Compare
Unit4 is ranked #4 for NPS among its competitors. Microsoft and SAP come in first and second, with Oracle coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unit4 NPS by Gender
Male customers rated Unit4's NPS 75 points higher than Female customers.
Male
25
Unit4's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
-50
Unit4's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Unit4 NPS by Ethnicity
Unit4's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Unit4 NPS by Usage
Unit4's NPS was rated the highest by customers who have used Unit4's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Unit4 Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Unit4 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Unit4 Customer Loyalty Score by Gender
Male customers rated Unit4's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Unit4 Customer Loyalty Score by Ethnicity
Unit4's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Unit4.
70
out of 100
Caucasian
Unit4 Customer Loyalty Score by Usage
Unit4's Customer Loyalty score was rated the highest by customers who have used Unit4's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Unit4 Customer Loyalty vs. Competitors
Compared to its competitors, Unit4's Customer Loyalty score is rated right above Netsuite, and is preceded by Anaplan.
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Unit4 Product Quality
3.3/5
Unit4 has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Unit4 Product Information
Unit4 serves markets in the United States and United Kingdom. Unit4 supports iOS and Android devices and offers products for medium and large sized businesses.
Unit4’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.unit4.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Languages Supported
English
Product Type
Expense Management Software
Quick Insights into Unit4 Product Quality
Unit4's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Unit4 Product Quality the Highest
Ranked Unit4 Product Quality the Lowest
Unit4 Product Quality Score by Gender
Male customers rated Unit4's Product Quality score 2.3 stars higher than Female customers.
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Male
4.7/5
Female
2.4/5
Unit4 Product Quality Score by Ethnicity
Unit4's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Unit4 Product Quality Score by Usage
Unit4's Product Quality score was rated the highest by customers who have used Unit4's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Unit4 Product Quality vs. Competitors
Compared to its competitors, Unit4's Product Quality score is rated right above Deltek, and is preceded by Netsuite.
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Unit4 Pricing
Unit4 ROI & Value For Money
3.4/5
Unit4 has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Unit4 Pricing Plans
Unit4 has a pricing structure that accommodates medium and large businesses.
Who Uses Unit4?
Medium Businesses
Large Enterprises
Quick Insights into Unit4 ROI
Unit4's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Unit4 ROI the Highest
Ranked Unit4 ROI the Lowest
Unit4 ROI Score by Gender
Male customers rated Unit4's ROI score 1.6 stars higher than Female customers.
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Male
3.7/5
Female
2.1/5
Unit4 ROI Score by Ethnicity
Unit4's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Unit4 ROI Score by Usage
Unit4's ROI score was rated the highest by customers who have used Unit4's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Unit4 Pricing vs. Competitors
Compared to its competitors, Unit4's ROI score is rated right above Netsuite, and is preceded by Anaplan.
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Unit4 Customer Satisfaction (CSAT)
Unit4 Customer Satisfaction (CSAT) Score
67 / 100
Unit4 has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Unit4 Customer Satisfaction
Unit4's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Unit4 Customer Satisfaction the Highest
Ranked Unit4 Customer Satisfaction the Lowest
Unit4 Customer Satisfaction Score by Gender
Male customers rated Unit4's Customer Satisfaction score 75 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Unit4 Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Unit4 Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
Unit4 Customer Satisfaction Score by Usage
Unit4's Customer Satisfaction score was rated 67 points by customers who have used Unit4's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Unit4 Customer Satisfaction vs. Competitors
Compared to its competitors, Unit4's Customer Satisfaction score is rated right above Anaplan, and is preceded by Oracle.
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Unit4 Customer Service
3.3/5
Unit4 has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Unit4's Customer Service
Address
Papendorpseweg, 3528 Netherlands
Website
http://www.unit4.com
Phone Number
0031(0)184-444444
Unit4's Social Links
Quick Insights into Unit4 Customer Service
Unit4's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Unit4 Customer Service the Highest
Ranked Unit4 Customer Service the Lowest
Unit4 Customer Service Score by Gender
Male customers rated Unit4's Customer Service score 1.5 stars higher than Female customers.
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Male
3.7/5
Female
2.2/5
Unit4 Customer Service Score by Ethnicity
Unit4's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Unit4.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Unit4 Customer Service Score by Usage
Unit4's Customer Service score was rated the highest by customers who have used Unit4's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Unit4 Customer Service vs. Competitors
Compared to its competitors, Unit4's Customer Service score is rated right above Deltek, and is preceded by Ellucian.
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Unit4 as an Employer
3.8/5
Unit4 has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Unit4 scored a 4 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Unit4 would recommend the brand to a friend. ENPS measures how likely Unit4 employees would recommend working at Unit4 to a friend.
Net Promoter Score
4
NPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 49% | Promoters |
|---|---|
| 21% | Passive |
| 30% | Detractors |
