D+
60/100
Comparably Awards
Here at Aetna, we are building a healthier world by making health care easy, affordable and all about you.
Aetna is one of the nation's leading diversified health care benefits companies, serving an estimated 46.7 million people with information and resources to help them make better decisions about their health care.
At Aetna, we put people at the center of everything we do, making decisions based on integrity, caring, excellence and inspiration. “Our core values guide us to make a difference in your world and throughout the world we reach. I couldn’t be any more proud of the work our people do. Investing in our employees and their success is a cornerstone for building a healthier world.” -- Mark T. Bertolini, CEO and Chairman of Aetna. read more
Aetna Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Being able to actually people with their health insurance and any issue that arise.
Posted 4 days ago
Helping my members, hearing their stories and making sure I can advocate for them. I love being able to work really hard for a member and in the end, getting their issue resolved.
helping our members to get the best healthcare service
I love to help people solve their problems and educate them on what the company has to offer.
The pay & Flexibility in taking PTO
for being motivated everyday and because of my family and co worker.
Review from Operations Dept
Working from home, benefits, talking to my regular providers that call, and most importantly helping people obtain the services they need.
Pay time off and my hours
10-15 years before I retire.
Learning and implementing new things
Seeing us work as a team.
Flexible work schedule and decent salary
Review from Finance Dept
The fact that I work from home.
Assisting people with there needs.
The flexibility and vacation time allotted
Great manager and exciting innovation in our work. Valued for my expertise
Review from Customer Success Dept
The people I work with
Review from Finance Dept
Knowing I'm getting paid and solving problems.
company of peers and group
Review from Admin Dept
Being able to socialize with clients and being able to chat with others.
Review from Finance Dept
What's going wrong and how can it be improved?
Too many system errors , turnovet rate too high
Super busy! Adding more agents to answer calls would help. But getting them the correct training first would help EVERYONE
training...expectations with the type of training given
There is no way to improve this company.
Teams are Understaff, overworked, underpaid.
Review from Customer Success Dept
The core services are not trusted
Be nice to members and stip treating them like a paycheck.
Management needs to change. Supervisors need to be cleaned out and exchanged for kind, knowledgeable, experienced and caring supervisors.
Cleaning house from top to bottom amd replacing with good, honest and credible employees.
There would have to be a Management sweep from top down.
They need to get it together. case loads are outrageous because people are tired of being treated horribly
Productive quotas for nurses does not take into account all you do. We are not robots
At the time I was a permanent employee, the complaints were constant and outspoken. It was on a daily basis. Stop the complaints first off. Then use that pent up energy for constructive criticism and improvement if there is a problem related to the work process.
Review from Admin Dept
Company mission and overtly stated values do not align with the treatment of their internal workforce.
Review from Marketing Dept
Environment around management is toxic in my department to where I would rather stay home
Review from Operations Dept
seize the means of production
Review from Operations Dept
Do more to boost moral and recognize achievements
Review from Operations Dept
Focus should be on satisfying customers and hiring competent staff instead of employing family and friends who aren't as qualified
Review from Operations Dept
better service to customers and employees
stop give us more work to do than is poss in an 8 hr day
Review from Operations Dept
What do you like best about your company?
Being able to work alone and do it well
They treat their employees great.
Large company benefits (comfort, no worry about whether company tanks)
What would you most like to see improved at your company?
Keeping my equipment stocked
Pay, healthcare
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