Aetna Employee Reviews
Out of 484 Aetna employee reviews, 43% were positive. The remaining 57% were constructive reviews with the goal of helping Aetna improve their work culture. The Customer Support team, with 68% positive reviews, reports the best experience at Aetna compared to all other departments at the company. The Operations team offered the most constructive feedback, with 41% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
communication and applying the same to colleagues as they make us do to customers
Start caring about their employees.
Actually make the job enjoyable and hire more people to lessen the work load.
Communication and not micromanaging .
care your people and no multi million compensations for self!
Why do you feel undervalued and what would make you feel better about your compensation?
Pay better for the amount of work and stress you go through
An higher pay fir the extensive amount of work
We literally still have to pay a $2000 deductible before we get any coverage from the health plan. At the least they could have mapped out a plan with copays for their own employees.
Yes I feel undervalued with my many years of experience in the industry
Review from Admin Dept
This company makes you feel like you are never doing your job to standard, when we are met with policy changes weekly and have to learn them, only to havecthem change again. The low pay does not outweigh the stress this job creates.
What do your coworkers need to improve and how could you work together better?
Coworkers are all burnt out and tired. If they don’t need to help they are not lifting the extra finger, understandabl
Mgmt has affected the whole morale of the team and has compromised integrity on more than one occasion.
We work good together, but for a comapny that doesnt care about their employees. We make those above us so much money that lines their pockets and we dont get a dime.
Less meetings and more focused work
Everyone case load is too heavy that no one is available to help each other...everyone feels like they are drowning
Review from Customer Success Dept
What needs to change to make the company culture better?
Better leadership that cares about people
Better benefits and more pay, more opportunites.
Performance should be evaluate from the out come not the word
The company needs to organize its marketing function.
Attitudes of management and level of professionalism
What would you improve about your company's interview process?
listen better to questions asked and be clearer with answers
Review from Admin Dept
You apply for a position internally and you arent even given an interview, just sent qn email that you are not considered anymore. Whats the point in applying as an internal candidate? They want you to leave.
Should set the protocol of level of interview
Never interviewed. Turn ober rate is so hogh they just send out emails saying youre hired.
It would be nice if they actually interviewed. Most of my teammates never interviewed. We were just called amd told we were hired. I should've taken that as a warning sign, because this company is desperate for employees who don't care of they're treated horribly.
What's going wrong and how can it be improved?
Too many system errors , turnovet rate too high
Super busy! Adding more agents to answer calls would help. But getting them the correct training first would help EVERYONE
training...expectations with the type of training given
There is no way to improve this company.
Teams are Understaff, overworked, underpaid.
Review from Customer Success Dept
What would you most like to see improved at your company?
Keeping my equipment stocked
Pay, healthcare