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I've been in call center for 13 years in three separate industries. Despite being in three separate industries, the experience, until now, has all been the same in regards to policy, procedure, and work force management. AHN is the greatest departure and has exhibited the greatest differences
What is the best part about your compensation package?
Hourly rate and 401 k program
What do you like best about your company?
Nothing more than the fact that I get paid a descent wage and have insurance.
What did you like most about the interview process?
I got to speak with three different people representing three different positions in the company
What do your coworkers need to improve and how could you work together better?
I have over 13 years of experience in call center work and I feel like many of my coworkers have much less experience at anything at all.
What's going wrong and how can it be improved?
This call center is decades behind in technology, policies, process, and work force management. If you happen to have worked for a well run call center like Verizon Wireless, you will be greatly disappointed
What would you most like to see improved at your company?
Without exaggeration, this call center needs brought in to the 21st century. Representatives should not have to manually search "protocols" for information. Representatives should not have to wait DAYS to find out if they have been approved or denied for time off........etc etc etc
What does the leadership team need to get better at?
The supervisors need to be assigned to specific duties. One supervisor will email all the reps, and then another will forward the same email out to everyone. Supervisors need to get off their high horses, we all know you are supervisors, we aren't school children
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