Change Healthcare Culture | Comparably
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Change Healthcare Claimed Company
At Change Healthcare, we are focused on enabling smarter healthcare. read more
EMPLOYEE
PARTICIPANTS
304
TOTAL
RATINGS
2652
Updated on: February 16, 2025

Change Healthcare Company Culture

Change Healthcare Culture

This score is derived from employee ratings & reviews
2.6/5
Change Healthcare's Overall Culture is rated D

Top Rated Culture Dimensions

Gender
C+
Manager
C+
Professional Development
C+
Environment
C
Team
C

Change Healthcare CEO

Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Neil De Crescenzo Change Healthcare's CEO
Neil De Crescenzo
50 /100
See More

Diversity at Change Healthcare

Bottom 20%Bottom 20% of Similar Size Companies on Comparably
D

Diverse employees at Change Healthcare have rated Team, Manager, and Environment as the highest categories they have scored

Women at Change Healthcare

Top 50%Top 50% of Similar Size Companies on Comparably
C+

Women at Change Healthcare have rated Professional Development, Office Culture, and Manager as the highest categories they have scored

Change Healthcare eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 15%Bottom 15% of Similar Size Companies on Comparably

Recommend to a Friend?

-36

Change Healthcare employees are -36% more likely to recommend Change Healthcare as a great place to work

24%Promoters
16%Passives
60%Detractors

Working at Change Healthcare

Working at Change Healthcare is rated below average by 304 employees, across various culture dimensions. Change Healthcare employees rate Manager highest among all categories, and think that CEO Rating and Compensation have the most room for improvement, putting Change Healthcare’s culture in the Bottom 20% compared to similar sized companies on Comparably and in the Bottom 30% compared to other companies in Nashville, TN. See below in detail how working at Change Healthcare was rated by employees.

Overall Company Culture at Change Healthcare

D

Overall Company Culture at Change Healthcare is rated D

Last updated months ago

Bottom
20%

Change Healthcare ranks in the Bottom 20% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 304 Employees

View Results
0
20
40
60
80
100
HR
92
HR92
IT
76
IT76
Sales
69
Sales69
Product
65
Product65
Engineering
59
Engineering59
Customer Support
55
Customer Support55
Operations
48
Operations48

Change Healthcare Employee Reviews

Out of 285 Change Healthcare employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping Change Healthcare improve their work culture.

62%
38%
Positive Reviews62%
Constructive Feedback38%

Positive Reviews From Change Healthcare Employees

  • What did you like most about the interview process?
    Simple & straightforward. Not several interviews for one position.
  • What did you like most about the interview process?
    It was quick and to the point.
  • What did you like most about the interview process?
    No surprises, aligning team members with solid cultural fit.
Read More Positive Reviews

Constructive Feedback From Change Healthcare Employees

  • Why do you feel undervalued and what would make you feel better about your compensation?
    Better 401K matching would be great,
  • What does the leadership team need to get better at?
    Fire them all and get managers that care about employees
  • What does the leadership team need to get better at?
    communicating and better training efforts.
Read More Constructive Reviews

Change Healthcare Company Information

Change Healthcare Company Overview

At Change Healthcare, we are focused on enabling smarter healthcare.

Change Healthcare Mission, Vision & Values

Change Healthcare Mission Statement

We are inspiring a better healthcare system. Working alongside our customers and partners, we leverage our broad portfolio of solutions to enable better patient care, choice, and outcomes at scale. As a key catalyst of a value-based healthcare system, we are accelerating the journey toward improved lives and healthier communities.

Change Healthcare Vision Statement

Inspiring a Better Healthcare System

Change Healthcare Values

  • Be Agile
  • Include All
  • Earn Trust
  • Pursue Purpose
  • Champion Innovation
Change Healthcare Mission, Vision & Values
Headquarter216 Centerview Drive, Suite 300
Brentwood, TN
United States of America
Websitewww.changehealthcare.com
Founding Date2005
Company StatusPrivate

Change Healthcare Competitors

Change Healthcare competitors include Health Catalyst, Kaiser Permanente, Aledade, and HealthLoop. Change Healthcare ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Change Healthcare compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Health Catalyst's Logo
    Health Catalyst
    4.6/5
  2. #2
    Kaiser Permanente's Logo
    Kaiser Permanente
    4.1/5
  3. #3
    Aledade's Logo
    Aledade
    3.3/5
  4. #4
    HealthLoop's Logo
    HealthLoop
    3.2/5
  5. #5
    Change Healthcare's Logo
    Change Healthcare
    2.6/5
Learn More About Change Healthcare Competitors
A Day in the Life
A Day in the Life
Change Healthcare employees generally work 9.0 hrs a day
Work Hours
A Day in the Life
Employees at Change Healthcare report the work pace is comfortably fast
Work Pace
A Day in the Life
76% of Change Healthcare employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Change Healthcare employees most often take 15-20 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
60% of Change Healthcare employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Change Healthcare employees typically get valuable feedback on how to improve at work Once a year
Feedback
A Day in the Life
57% of Change Healthcare employees call their work environment positive
Environment

Change Healthcare Employees

304 employees at Change Healthcare have reviewed Change Healthcare across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 304 Change Healthcare employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Change Healthcare are mostly dissatisfied with their total compensation at Change Healthcare, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Change Healthcare are generally satisfied with their team. 304 Participants grade the quality of their coworkers a C. Less than half believe the meetings at Change Healthcare are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Change Healthcare believe the environment at Change Healthcare is positive. Most Participants believe the pace of work at Change Healthcare is comfortably fast. About 58% of the employees at Change Healthcare work 8 hours or less, while 3% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Change Healthcare are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Change Healthcare - Employee Onboarding

The prevailing opinion from employees about joining Change Healthcare is that the company was unprepared on their first day. Change Healthcare employees concluded that their overall onboarding experience was negative. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Change Healthcare Employee Onboarding

Change Healthcare KPIs and OKRs

Employees’ understanding of Change Healthcare's KPIs and OKRs is essential for its success. Out of 8 Change Healthcare employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 5 have said yes.

AnswerPercent
Yes63%
No37%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No100%
Are the KPIs/OKRs for your department clear?
Change Healthcare KPIs & OKRs

Change Healthcare CEO & Leadership

Change Healthcare CEO - Neil De Crescenzo

Neil De Crescenzo Change Healthcare's CEO
50 /100

Neil’s approval rate is lower compared to CEOs at similar sized companies, putting Neil in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in Nashville, TN. Neil De Crescenzo’s employees rank Change Healthcare in the Top 50% for Manager, in the Top 50% for Professional Development, and in the Bottom 45% for Environment. De Crescenzo is generally unpopular with Change Healthcare employees, but ranks especially low with employees in the Operations department, and by Non-Binary employees and employees with 3 to 6 Years experience. However, employees in the HR department have a slightly more favorable view of the CEO. When compared to Change Healthcare’s competitors, Neil De Crescenzo ranks below both Kaiser Permanente CEO Gregory Adams and HealthLoop CEO Todd Johnson.

Change Healthcare Leadership

The Change Healthcare Executive Team is rated a “D” and led by CEO Neil De Crescenzo, Vice President Gwynne Mesimer, and SVP, People Services Hoyt Hoyt

  • Neil De Crescenzo CEO / President

    Neil De Crescenzo CEO / President

    Neil De Crescenzo serves as the CEO / President of Change Healthcare.

  • Gwynne Mesimer Vice President

    Gwynne Mesimer serves as the Vice President of Chamberlin Edmonds. Gwynne started at Chamberlin Edmonds in May of 2003.... read more

  • Hoyt Hoyt SVP, People Services

    Hoyt Hoyt serves as the SVP, People Services of Change Healthcare.

  • Edie Dearfield Regional VP Operations

    Edie Dearfield serves as the Regional VP Operations of Change Healthcare.

  • Catherine Feeley RVP Sales

    Catherine Feeley serves as the RVP Sales of Chamberlin Edmonds. Catherine started at Chamberlin Edmonds in November of... read more

  • Mark Bartlett VP Operations, SSI Disability Conversion Service

    Mark Bartlett serves as the VP Operations, SSI Disability Conversion Service of Chamberlin Edmonds. Mark started at... read more

  • Kim Hurt AVP Quality Operations

    Kim Hurt serves as the AVP Quality Operations of Change Healthcare.

  • Ezra Segura Regional Vice President - Operations

    Ezra Segura serves as the Regional Vice President - Operations of Chamberlin Edmonds. Ezra started at Chamberlin Edmonds... read more

  • Phil Hoffman SVP, Operations

    Phil Hoffman serves as the SVP, Operations of Change Healthcare.

See More Executives

Explore Change Healthcare Leadership Team

Change Healthcare Salaries

How much does Change Healthcare pay?

How much do people at Change Healthcare get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Change Healthcare is $132,791, or $63 per hour, while the estimated median salary is $130,513, or $62 per hour.

At Change Healthcare, the highest paid job is a Group Product Manager at $226,854 annually and the lowest is a CS Rep at $46,236 annually. Average Change Healthcare salaries by department include: HR at $125,661, Legal at $158,152, Sales at $160,690, and Operations at $130,577. Half of Change Healthcare salaries are above $130,513.

129 employees at Change Healthcare rank their Compensation in the Bottom 15% of similar sized companies in the US (based on 397 ratings) while 124 employees at Change Healthcare rank their Perks And Benefits in the Bottom 15% of similar sized companies in the US (based on 129 ratings).

Salaries contributed from Change Healthcare employees include job titles like Lead Engineer, Developer, Jr Developer, and Account Manager. Comparably data has a total of 6 salary records from Change Healthcare employees.

Last updated months ago.

1st Percentile
$73k
$73k1st Percentile
17th Percentile
$101k
$101k17th Percentile
33rd Percentile
$126k
$126k33rd Percentile
50th Percentile
$182k
$182k50th Percentile
67th Percentile
$236k
$236k67th Percentile
83rd Percentile
$268k
$268k83rd Percentile
100th Percentile
$300k
$300k100th Percentile
$132,791*
Average Compensation
$130,513*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Change Healthcare Salaries by City

Change Healthcare Salaries by Department

Explore Change Healthcare Salaries

Diversity & Inclusion at Change Healthcare

Diverse employees at Change Healthcare score the company 56/100 across various culture categories, placing Change Healthcare in the Bottom 20% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Change Healthcare across various culture dimensions.

We’re here to make healthcare work better, and the opportunity to improve a person’s life is what inspires us. Our culture is built on the knowledge that great ideas can come from anywhere, and valuing diverse perspectives will lead to innovation.

Ranked Culture the Highest

Women 92/100
Department - HR
Men 76/100
Department - IT
Diverse Employees 54/100
Department - Operations

Ranked Culture the Lowest

Women 50/100
Department - Operations
Men 37/100
Tenure - 2 to 5 Years
Diverse Employees 37/100
Tenure - 2 to 5 Years
Explore Change Healthcare Diversity & Inclusion

Change Healthcare Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

Office Perks

  • Work From Home Policy
  • Unique Office Space
Explore Change Healthcare Perks and Benefits

Change Healthcare PTO

Change Healthcare's PTO and Vacation policy typically gives 15-20 days off a year. Change Healthcare's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.

AnswerPercent
Flex Time50%
Vacation Policy0%
Office Meals0%
401k Contribution50%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No100%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo0%
$500 -$1000/mo60%
Less than $500/mo40%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Change Healthcare PTO Policy

Change Healthcare Careers

Change Healthcare Jobs

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H1B Visa

In 2019, Change Healthcare applied for 60 H1B visas. Of the work permits applied for, 92% were approved, 5% certified-withdrawn, and 3% withdrawn.

An in-depth look at ‘Certified-withdrawn’ H1B applications at Change Healthcare unveil that 2 approved work permit applications were withdrawn before the employee’s start date, and 3 were withdrawn by Change Healthcare after the employee’s start date.

Work Permit Application Outcome

60
Total Applied
  • 92% Granted (55 out of 60)
  • 0% Denied ( out of 60)
  • 3% Withdrawn Application was withdrawn by the employer before approval/rejection (2 out of 60)
  • 5% Certified-Withdrawn Application was approved but later withdrawn by employer (3 out of 60)

This data was calculated using publicly sourced data from OFLC Performance Data

Let Change Healthcare Know You Want To Work There

Overview of Candidates Interested in Change Healthcare on Comparably

Candidates By Department

All Industries
42%
IT
13%
Engineering
13%
Admin
10%
Product
6%
Other
16%

Candidates By Location

Atlanta
16%
Nashville
10%
Chicago
6%
San Francisco
3%
Redwood City
3%
Other
61%

Frequently Asked Questions regarding Change Healthcare

What is Change Healthcare address?

Change Healthcare location is at 216 Centerview Drive, Suite 300

Who is the CEO of Change Healthcare?

Change Healthcare CEO is Neil De Crescenzo, their score by employees is 50

What is Change Healthcare eNPS?

The eNPS for Change Healthcare is -36

What is the salary for Product Manager in Change Healthcare?

Product Manager average salary in the US is 135k

What are the salaries in the Marketing in Change Healthcare?

The average salaries for Marketing in Change Healthcare is 133k

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