DFS – After sales service disgrace. Purchased new cable for recliner and they fitted wrong one, after taking unpaid day off work and waiting over 8 months for it. Ordered another and took another day off and they failed to arrive. Said they lost it. Told them i wanted refund. Said another on way.

DFS

Committed to our people, as well as the customers who are at the heart of our business. read more

EMPLOYEE PARTICIPANTS: 47

TOTAL RATINGS: 254

CEO: Tim Stacey

After sales service disgrace. Purchased new cable for recliner and they fitted wrong one, after taking unpaid day off work and waiting over 8 months for it. Ordered another and took another day off and they failed to arrive. Said they lost it. Told them i wanted refund. Said another on way.

Other Employee Reviews for DFS

What does the leadership team need to get better at?

Must get better with communication and caring about the employees. Employees are last on the list of factors for running a successful business.
Leadership review

Briefly describe your overall experience at your company

I love what I do, however the politics of the place are terrible. Program directors hide what is going on, ignore supervisors with bad managerial skills. They promote their friends who are not qualified and the place is completely corrupt. If it weren't for my clients I wouldn't stay

What do you like best about the leadership team?

I dont get to interact with them
Leadership review

What do you value most about this brand?

Great choice and value. Nice shop.

Briefly describe your overall experience at your company

I feel undervalued and unrewarded as someone with a strong work ethic. Management is atrocious,lazy, people seem to get a job based on who they know and not what they are capable of. Very unfair paystructure between depots is creating a lot of tension. Workload increases weekly.

Rate your company

DFS – After sales service disgrace. Purchased new cable for recliner and they fitted wrong one, after taking unpaid day off work and waiting over 8 months for it. Ordered another and took another day off and they failed to arrive. Said they lost it. Told them i wanted refund. Said another on way.

After sales service disgrace. Purchased new cable for recliner and they fitted wrong one, after taking unpaid day off work and waiting over 8 months for it. Ordered another and took another day off and they failed to arrive. Said they lost it. Told them i wanted refund. Said another on way.

Other Employee Reviews for DFS

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