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Directly Company Culture
Directly Culture
This score is derived from employee ratings & reviews3.2/5
Directly's Overall Culture is rated C
Top Rated Culture Dimensions
CEO Rating
AExecutive Team
APerks & Benefits
AHappiness
BOutlook
BDirectly CEO
Top 10%Top 10% of Similar Size Companies on Comparably
Mike de la Cruz
83 /100
See More
Diversity at Directly
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Directly
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterDirectly eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 35%Bottom 35% of Similar Size Companies on Comparably
Recommend to a Friend?
0
Directly employees are 0% more likely to recommend Directly as a great place to work
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Working at Directly
Working at Directly is rated below average by 8 employees, across various culture dimensions. Directly employees rate CEO Rating highest among all categories, and think that Manager and Retention have the most room for improvement, putting Directly’s culture in the Bottom 40% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in San Francisco. See below in detail how working at Directly was rated by employees.
Overall Company Culture at Directly
C
Overall Company Culture at Directly is rated C
Last updated months ago
Bottom
40%
Directly ranks in the Bottom 40% of other companies on Comparably with 11-50 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterDirectly Employee Reviews
Out of 12 Directly employee reviews, 100% were positive.
| Positive Reviews | 100% |
|---|---|
| Constructive Feedback | 0% |
Positive Reviews From Directly Employees
- What do you like best about the leadership team?The leadership team is adept at understanding the bigger strategic vision, while easily dipping into the specific tactics and actions needed to execute on that vision.
- What is the best part about your compensation package?Directly is very fair with their pay. This is incredibly hard in such a competitive market like SF, but they pay very well.
- What are some of the best things about your team?The sales team is rock solid. People actively encourage each other and use "healthy" competition to push for improvement.
Directly Company Information
Directly Company Overview
On demand customer service apps.
| Headquarter | 333 Bryant Street, LL120 San Francisco, CA United States of America |
|---|---|
| Website | www.directly.com |
| Founding Date | 2011 |
| Tel | 800-787-3176 |
| Company Status | Private |
Directly Competitors
Directly competitors include Bright Pattern and Liveops. Directly ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Directly compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Directly Employees
8 employees at Directly have reviewed Directly across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 8 Directly employees give their leadership a grade of C, or Bottom 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Directly are pleased with their total compensation at Directly, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Directly are generally satisfied with their team. 8 Participants grade the quality of their coworkers a C-. The majority believe the meetings at Directly are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Directly believe the environment at Directly is positive. Most Participants believe the pace of work at Directly is comfortably fast. About 100% of the employees at Directly work 8 hours or less.
Overall, the employees at Directly are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Directly - Employee Onboarding
The prevailing opinion from Comparably users in San Francisco about their company is that it was very prepared on their first day. San Francisco employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Directly KPIs and OKRs
Employees’ understanding of Directly's KPIs and OKRs is essential for its success. Out of 1 Directly employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Directly CEO & Leadership
Directly CEO - Mike de la Cruz
83 /100
Directly’s CEO Mike de la Cruz started in this role in 2018. Mike’s approval rate is in the Top 10% of all CEOs of similar-sized companies on Comparably, and in the Top 10% compared to the CEOs of all other companies in San Francisco. Compared to Directly’s competitors, Mike de la Cruz ranks right above Liveops CEO Greg Hanover. Under de la Cruz’s leadership, Directly employee respondents are most happy about their Executive Team and the company’s Perks And Benefits. Manager and Retention are two areas, according to respondents, where Directly could stand to see real improvement.
Directly Leadership
The Directly Executive Team is rated an “A” and led by CEO Mike de la Cruz, Regional Vice President - Sales Stuart Ferguson, and Regional Vice President Nigel Burns
Mike de la Cruz CEO / President
Mike de la Cruz serves as the CEO / President of Directly.
Stuart Ferguson Regional Vice President - Sales
Stuart Ferguson serves as the Regional Vice President - Sales of Directly. Stuart started at Directly in August of 2016.... read more
Nigel Burns Regional Vice President
Nigel Burns serves as the Regional Vice President of Directly. Nigel started at Directly in March of 2018. Nigel... read more
Mike Cruz Chief Business Officer
Mike Cruz serves as the Chief Business Officer of Directly. Mike currently resides in the San Francisco Bay Area.
David Phillips Head Of Corporate Development & Legal*
David Phillips serves as the Head Of Corporate Development & Legal* of Directly. David currently resides in the San... read more
Kristin Vines Vice President, People and Places
Kristin Vines serves as the Vice President, People and Places of Directly. Kristin currently resides in the San... read more
Diversity & Inclusion at Directly
The Diversity score provides insights into how diverse employees feel and rate their work experience at Directly across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Directly PTO
Directly's PTO and Vacation policy typically gives unlimited days off a year. Directly's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Directly Careers
Directly Jobs
No Recent Jobs found for Directly on Comparably
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Overview of Candidates Interested in Directly on Comparably
Candidates By Department
Executive | 33% | |
|---|---|---|
Engineering | 17% | |
Product | 17% | |
All Industries | 17% | |
Customer Support | 17% |
Candidates By Location
San Francisco | 67% | |
|---|---|---|
Perkiomenville | 17% | |
Akron | 17% |
Frequently Asked Questions regarding Directly
What is Directly address?
Directly location is at 333 Bryant Street, LL120
Who is the CEO of Directly?
Directly CEO is Mike de la Cruz, their score by employees is 83
Who are Directly competitors?
Directly main competitors are Bright Pattern, Liveops
Who is Directly leadership?
Stuart Ferguson, Nigel Burns & Mike Cruz are part of Directly leadership, Mike de la Cruz is the CEO
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