Everbridge Claimed Company
empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. read more
At this moment, I am not thrilled to work here. Everything said feels like smoke. The processes, at least on my side of the company, are broken. My training so far has been weak and customer req's are complicated and I feel like a duck out of water more often than not. At this point, its just a job.
What is most positive about the culture and environment at your company?
Its all about company culture and happiness. But are we truly practicing what we preach? Is it just a veil over problems that we publicize?
What are some of the best things about your team?
Collectively, we can do almost anything and we get along. But bad ball passes, poor communication from sales to deployment, customer scope creep, customer misunderstandings of the product (or what was sold to them), is making it difficult and people are getting irritated.
What does the leadership team need to get better at?
Serious disconnects on what the executive team understands about our employee responsibilities to our customers. The latest round of layoffs was detrimental to my team and has caused considerable pain as there was little to no handover from bridgers that were laid off. Customers have suffered.
What's going wrong and how can it be improved?
Sales are important and I get that. Its what we're here for. But from the moment it's sold, we cannot get things deployed or maintain the level of customer service they should receive during the install. I originally thought my onboarding/training was enough, I no longer hold that belief.
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