Express Scripts NPS & Customer Reviews

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Express Scripts

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Express Scripts

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About Express Scripts' Brand

integrated pharmacy benefit management Among its major competitors, Express Scripts is ranked in 9th place for NPS while CVS Health is 1st, and Cencora is 2nd. Overall, Express Scripts has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

61%

Customer Loyalty

1.5/5

Product Quality

1.6/5

Pricing

1.5/5

Customer Service

Express Scripts CMO

Phyllis Anderson

Express Scripts Ranking

^#4 / 4 of its competitors

Express Scripts NPS

Express Scripts's Net Promoter Score (NPS) is a -74 with 11% Promoters, 4% Passives, and 85% Detractors. Net Promoter Score tracks whether Express Scripts's customers would recommend using the product based on a scale of -100 to 100.

Express Scripts Overall NPS

-74

NPS

11%	Promoters
4%	Passives
85%	Detractors

Express Scripts NPS Trend

-100

-50

100

Summary	Date	Score
May 2025 -76	May 2025	-76
Jun 2025 -76	Jun 2025	-76
Jul 2025 -76	Jul 2025	-76
Aug 2025 -76	Aug 2025	-76
Sep 2025 -76	Sep 2025	-76
Oct 2025 -76	Oct 2025	-76
Dec 2025 -76	Dec 2025	-76
Jan 2026 -76	Jan 2026	-76
Feb 2026 -76	Feb 2026	-76
Mar 2026 -76	Mar 2026	-76
Apr 2026 -76	Apr 2026	-76
May 2026 -74	May 2026	-74

How Other Brands Compare

Express Scripts is ranked #4 for NPS among its competitors. CVS Health and Walmart come in first and second, with UnitedHealth Group coming in at third.

	Express Scripts	Walmart	CVS Health	UnitedHealth Group
Global Ranking	#-	#104	#118	#198
NPS	-74	7	18	-14
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$382.64B	$92.35B	$344.29B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Express Scripts NPS by Gender

Female customers rated Express Scripts's NPS 1 points higher than Male customers.

Male

-89

Express Scripts's NPS was rated -89 by Male customers on Comparably.

Promoters

Passives

94%

Detractors

Female

-88

Express Scripts's NPS was rated -88 by Female customers on Comparably.

Promoters

Passives

93%

Detractors

Express Scripts NPS by Ethnicity

Express Scripts's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -91	Caucasian	-91
African American/Black -87	African American/Black	-87
Asian or Pacific Islander -50	Asian or Pacific Islander	-50
Other -94	Other	-94

Express Scripts NPS by Age

Express Scripts's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

26-30

14%

15%

71%

31-35

20%

10%

70%

36-40

100%

41-45

100%

46-50

10%

90%

51-55

93%

56-60

97%

61-65

94%

66+

94%

Express Scripts NPS by Usage

Express Scripts's NPS was rated the highest by customers who have used Express Scripts's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -90	Less than 1 Year	-90
1 to 2 Years -97	1 to 2 Years	-97
2 to 5 Years -78	2 to 5 Years	-78
5 to 10 Years -80	5 to 10 Years	-80
Over 10 Years -93	Over 10 Years	-93

Express Scripts NPS vs. Competitors

Compared to its competitors, Express Scripts's NPS is rated right below Aetna.

COMPANY		NPS Score
	CVS Health	18
	Cencora	11
	Walmart	7
	Humana	2
	UnitedHealth Group	-14
	Rite Aid	-17
	Elevance Health	-38
	Aetna	-68
	Express Scripts	-74

Express Scripts Customer Reviews

Out of the 61 Express Scripts customer reviews 3 were positive and 58 were constructive. Express Scripts customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Express Scripts Customer Loyalty

61%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

61% of Express Scripts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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61%

39%

Express Scripts Customer Loyalty Score by Gender

Female customers rated Express Scripts's Customer Loyalty score 4% higher than Male customers.

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Male

58%

Yes

Female

62%

Yes

Express Scripts Customer Loyalty Score by Ethnicity

Express Scripts's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Express Scripts Customer Loyalty Score by Age

Express Scripts's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Express Scripts.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 36%	26-30	36%
31-35 46%	31-35	46%
36-40 55%	36-40	55%
41-45 34%	41-45	34%
46-50 64%	46-50	64%
51-55 64%	51-55	64%
56-60 70%	56-60	70%
61-65 64%	61-65	64%
66+ 60%	66+	60%

Express Scripts Customer Loyalty Score by Usage

Express Scripts's Customer Loyalty score was rated the highest by customers who have used Express Scripts's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	34%
1 to 2 Years	62%
2 to 5 Years	66%
5 to 10 Years	52%
Over 10 Years	72%

Express Scripts Customer Loyalty Score by Industry

Express Scripts's Customer Loyalty score was rated the highest by Insurance industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech	54%
Accounting	68%
Aerospace and Aviation	46%
Architecture and Planning	70%
Arts and Entertainment	46%
Banking and Financial Services	64%
Biotech and Pharmaceuticals	10%
Business and Consumer Services	40%
Construction	40%
Consulting	64%
Education	75%
Government and Public Policy	73%
Healthcare, Hospitals and Medicine	72%
Insurance	78%
Legal	33%
Manufacturing and Machinery	40%
Military and Defense	64%
Professional Services	46%
Restaurants	70%
Retail	70%
Telecommunications	55%

Express Scripts Customer Loyalty vs. Competitors

Compared to its competitors, Express Scripts's Customer Loyalty score is rated right below Aetna.

COMPANY		Customer Loyalty Score
	CVS Health	80%
	Cencora	79%
	Walmart	76%
	Humana	76%
	UnitedHealth Group	70%
	Rite Aid	68%
	Elevance Health	66%
	Aetna	62%
	Express Scripts	61%

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Express Scripts Product Quality

1.5/5

Express Scripts has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Express Scripts Product Information

Express Scripts’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Express Scripts's product the highest. Reviewers from the Tech industry rated Express Scripts the lowest at 1.5.

Website: http://www.express-scripts.com

Company Size: 10,000+ Employees

Industry

Healthcare

Quick Insights into Express Scripts Product Quality

Express Scripts's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Telecommunications industry.

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Ranked Express Scripts Product Quality the Highest

Consulting	2.3
26-30	2.1
Asian or Pacific Islander	1.9

Ranked Express Scripts Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Telecommunications	1.5

Express Scripts Product Quality Score by Gender

Express Scripts's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Express Scripts Product Quality Score by Ethnicity

Express Scripts's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.9	Asian or Pacific Islander	1.9
Other 1.5	Other	1.5

Express Scripts Product Quality Score by Age

Express Scripts's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2	18-25	2
26-30 2.1	26-30	2.1
31-35 1.6	31-35	1.6
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Express Scripts Product Quality Score by Usage

Express Scripts's Product Quality score was rated 1.5 stars by customers who have used Express Scripts's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Express Scripts Product Quality Score by Industry

Express Scripts's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Telecommunications industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.7
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	2.3
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.6
Military and Defense	1.5
Professional Services	1.5
Restaurants	1.5
Retail	1.5
Telecommunications	1.5

Express Scripts Product Quality vs. Competitors

Compared to its competitors, Express Scripts's Product Quality score is rated right below Aetna.

COMPANY		Product Quality Score
	Cencora	3.7/5
	CVS Health	3.5/5
	Walmart	3.5/5
	Humana	3.3/5
	UnitedHealth Group	2.9/5
	Rite Aid	2.9/5
	Elevance Health	2.2/5
	Aetna	1.6/5
	Express Scripts	1.5/5

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Express Scripts Pricing

Express Scripts ROI & Value For Money

1.6/5

Express Scripts has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.

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Express Scripts Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Accounting industry think that they had the lowest ROI from Express Scripts.

Quick Insights into Express Scripts ROI

Express Scripts's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Telecommunications industry.

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Ranked Express Scripts ROI the Highest

18-25	2.6
Consulting	2.5
Asian or Pacific Islander	2

Ranked Express Scripts ROI the Lowest

Other	1.5
Over 10 Years	1.5
Telecommunications	1.5

Express Scripts ROI Score by Gender

Express Scripts's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Express Scripts ROI Score by Ethnicity

Express Scripts's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 2	Asian or Pacific Islander	2
Other 1.5	Other	1.5

Express Scripts ROI Score by Age

Express Scripts's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 2.6	18-25	2.6
26-30 2.5	26-30	2.5
31-35 1.6	31-35	1.6
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.6	46-50	1.6
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.7	66+	1.7

Express Scripts ROI Score by Usage

Express Scripts's ROI score was rated the highest by customers who have used Express Scripts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.6
5 to 10 Years	1.5
Over 10 Years	1.5

Express Scripts ROI Score by Industry

Express Scripts's ROI score was rated the highest by Consulting industry customers, and the lowest by Telecommunications industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.8
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	2.5
Education	1.5
Government and Public Policy	2
Healthcare, Hospitals and Medicine	1.6
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.6
Military and Defense	2.5
Professional Services	1.5
Restaurants	1.5
Retail	1.5
Telecommunications	1.5

Express Scripts Pricing vs. Competitors

Compared to its competitors, Express Scripts's ROI score is rated right above Aetna, and is preceded by Elevance Health.

COMPANY		Pricing Score
	Cencora	3.8/5
	Walmart	3.5/5
	CVS Health	3.4/5
	Humana	3.1/5
	Rite Aid	3.1/5
	UnitedHealth Group	2.9/5
	Elevance Health	2.2/5
	Express Scripts	1.6/5
	Aetna	1.5/5

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Express Scripts Customer Satisfaction (CSAT)

Express Scripts Customer Satisfaction (CSAT) Score

12 / 100

Express Scripts has an overall Customer Satisfaction score of 12 rated by its users and customers.

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Very Satisfied	7%
Satisfied	5%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	16%
Very Dissatisfied	70%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

70%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Express Scripts Customer Satisfaction

Express Scripts's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Telecommunications industry.

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Ranked Express Scripts Customer Satisfaction the Highest

18-25	33%
Architecture and Planning	33%
Asian or Pacific Islander	24%

Ranked Express Scripts Customer Satisfaction the Lowest

Other	2%
41-45	0%
Telecommunications	0%

Express Scripts Customer Satisfaction Score by Gender

Male customers rated Express Scripts's Customer Satisfaction score 1 points higher than Female customers.

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7 / 100

Male

	Very Satisfied	3%
	Satisfied	4%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	21%
	Very Dissatisfied	71%

6 / 100

Female

	Very Satisfied	4%
	Satisfied	2%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	15%
	Very Dissatisfied	78%

Express Scripts Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Express Scripts' Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.

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6 / 100

Very Satisfied	3%
Satisfied	3%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	18%
Very Dissatisfied	75%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

75%

CSAT according to African American/Black

Express Scripts' Customer Satisfaction (CSAT) score was rated 12% according to African American/Black users and customers.

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12 / 100

Very Satisfied	0%
Satisfied	12%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	38%
Very Dissatisfied	50%

Very Satisfied

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

38%

Very Dissatisfied

50%

CSAT according to Asian or Pacific Islander

Express Scripts' Customer Satisfaction (CSAT) score was rated 24% according to Asian or Pacific Islander users and customers.

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24 / 100

Very Satisfied	11%
Satisfied	13%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	13%
Very Dissatisfied	50%

Very Satisfied

11%

Satisfied

13%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

13%

Very Dissatisfied

50%

CSAT according to Other

Express Scripts' Customer Satisfaction (CSAT) score was rated 2% according to Other users and customers.

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2 / 100

Very Satisfied	2%
Satisfied	0%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	11%
Very Dissatisfied	85%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

85%

Express Scripts Customer Satisfaction Score by Age

Express Scripts's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

33%

26-30

33%

31-35

20%

36-40

12%

41-45

46-50

12%

51-55

56-60

61-65

66+

Express Scripts Customer Satisfaction Score by Usage

Express Scripts's Customer Satisfaction score was rated the highest by customers who have used Express Scripts's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	5
1 to 2 Years	6
2 to 5 Years	8
5 to 10 Years	11
Over 10 Years	4

Express Scripts Customer Satisfaction Score by Industry

Express Scripts's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Telecommunications industry customers.

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			"groupId": 104,
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			"score": 10,
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			"groupId": 510,
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			"groupId": 511,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
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			"groupId": 515,
			"score": 0,
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			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Express Scripts's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "Express Scripts's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Express Scripts's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Express Scripts's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Express Scripts's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Express Scripts's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Express Scripts's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Express Scripts's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Express Scripts's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Express Scripts's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	6
Accounting	8
Aerospace and Aviation	0
Architecture and Planning	33
Arts and Entertainment	0
Banking and Financial Services	10
Biotech and Pharmaceuticals	0
Business and Consumer Services	33
Construction	0
Consulting	33
Education	0
Government and Public Policy	0
Healthcare, Hospitals and Medicine	8
Insurance	0
Legal	0
Manufacturing and Machinery	0
Military and Defense	0
Professional Services	0
Restaurants	0
Retail	0
Telecommunications	0

Express Scripts Customer Satisfaction vs. Competitors

Compared to its competitors, Express Scripts's Customer Satisfaction score is rated right below Aetna.

COMPANY		Customer Satisfaction (CSAT) Score
	CVS Health	68%
	Walmart	66%
	Cencora	64%
	Humana	56%
	UnitedHealth Group	49%
	Rite Aid	45%
	Elevance Health	30%
	Aetna	14%
	Express Scripts	12%

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Express Scripts Customer Service

1.5/5

Express Scripts has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Express Scripts's Customer Service

Address

Saint Louis, MO 63121

Website

http://www.express-scripts.com

Phone Number

(952) 837-7171

Express Scripts's Social Links

Quick Insights into Express Scripts Customer Service

Express Scripts's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Telecommunications industry.

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Ranked Express Scripts Customer Service the Highest

18-25	3.3
Asian or Pacific Islander	2.4
Consulting	2.3

Ranked Express Scripts Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Telecommunications	1.5

Express Scripts Customer Service Score by Gender

Express Scripts's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Express Scripts Customer Service Score by Ethnicity

Express Scripts's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
African American/Black 2	African American/Black	2
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4
Other 1.5	Other	1.5

Express Scripts Customer Service Score by Age

Express Scripts's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.3	18-25	3.3
26-30 3	26-30	3
31-35 1.7	31-35	1.7
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Express Scripts Customer Service Score by Usage

Express Scripts's Customer Service score was rated 1.5 stars by customers who have used Express Scripts's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Express Scripts Customer Service Score by Industry

Express Scripts's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Telecommunications industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.6
Architecture and Planning	1.8
Arts and Entertainment	1.5
Banking and Financial Services	1.6
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	2.3
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Military and Defense	1.5
Professional Services	1.5
Restaurants	1.5
Retail	1.5
Telecommunications	1.5

Express Scripts Customer Service vs. Competitors

Compared to its competitors, Express Scripts's Customer Service score is rated right below Aetna.

COMPANY		Customer Service Score
	Cencora	3.8/5
	CVS Health	3.6/5
	Walmart	3.3/5
	Humana	3.2/5
	Rite Aid	3/5
	UnitedHealth Group	2.9/5
	Elevance Health	2.1/5
	Aetna	1.5/5
	Express Scripts	1.5/5

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Express Scripts as an Employer

2.9/5

Express Scripts has a 2.9/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of Express Scripts

Tim Wentworth

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Express Scripts scored a -74 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Express Scripts would recommend the brand to a friend. ENPS measures how likely Express Scripts employees would recommend working at Express Scripts to a friend.

Net Promoter Score

-74

NPS Score

11%	Promoters
4%	Passive
85%	Detractors

Employee Net Promoter Score

-23

eNPS Score

25%	Promoters
27%	Passive
48%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail