GC Services NPS & Customer Reviews

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GC Services

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About GC Services' Brand

Discover opportunities to be a part of one of the greatest teams in the world! GC Services is where job seekers find careers and life-changing opportunities to expand their own professional development while being a part of a team culture where advancement is celebrated and expected! GC Services' unique and distinguishing factors include our financial strength, industry longevity, and tenured executive leadership. We are one of the industry’s largest privately owned business process outsourcing (BPO) solutions providers in the United States with over 7,500 employees staffed throughout 30 geo-diverse contact center locations. Among its major competitors, GC Services is ranked in 12th place for NPS while Convergent is 1st, and FCR is 2nd.

Brand at a Glance

53%

Customer Loyalty

2.6/5

Product Quality

2.2/5

Pricing

2.6/5

Customer Service

GC Services Ranking

^#4 / 4 of its competitors

GC Services NPS

GC Services's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether GC Services's customers would recommend using the product based on a scale of -100 to 100.

GC Services Overall NPS

-100

NPS

0%	Promoters
0%	Passives
100%	Detractors

GC Services NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 -100	Jan 2023	-100
Mar 2023 -100	Mar 2023	-100
Oct 2023 -100	Oct 2023	-100

How Other Brands Compare

GC Services is ranked #4 for NPS among its competitors. Concentrix and Infosys come in first and second, with Foundever coming in at third.

	GC Services	Concentrix	Infosys	Foundever
Global Ranking	#-	#363	#502	#-
NPS	-100	16	15	-2
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$4.34B	$80.98B	$21.38B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

GC Services NPS vs. Competitors

Compared to its competitors, GC Services's NPS is rated right below Afni.

COMPANY		NPS Score
	Convergent	100
	FCR	50
	SPi Global	45
	TP	33
	Alorica	26
	Concentrix	16
	Infosys	15
	Ibex Global	13
	Sykes Enterprises	9
	Amerex Group	N/A
	ExlService Holdings	N/A
	Foundever	-2
	Afni	-10
	GC Services	-100

GC Services Customer Reviews

GC Services Customer Loyalty

53%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

53% of GC Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

53%

47%

GC Services Customer Loyalty vs. Competitors

Compared to its competitors, GC Services's Customer Loyalty score is rated right above Amerex Group, and is preceded by Sykes Enterprises.

COMPANY		Customer Loyalty Score
	Convergent	100%
	FCR	100%
	Ibex Global	88%
	SPi Global	83%
	Alorica	83%
	Infosys	82%
	Foundever	79%
	TP	78%
	Afni	78%
	Concentrix	75%
	Sykes Enterprises	67%
	GC Services	53%
	Amerex Group	N/A
	ExlService Holdings	N/A

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GC Services Product Quality

2.6/5

GC Services has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.

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GC Services Product Information

GC Services’s product quality score is a 2.6 out of 5 as rated by its users and customers.

Website: https://gcservices.info/

Company Size: 5,001-10,000 Employees

Industry

Outsourcing or Offshoring

GC Services Product Quality vs. Competitors

Compared to its competitors, GC Services's Product Quality score is rated right above Amerex Group, and is preceded by Convergent.

COMPANY		Product Quality Score
	FCR	5/5
	TP	4/5
	Alorica	4/5
	SPi Global	3.9/5
	Concentrix	3.8/5
	Ibex Global	3.8/5
	Infosys	3.7/5
	Foundever	3.3/5
	Sykes Enterprises	3.2/5
	Afni	3.2/5
	Convergent	2.7/5
	GC Services	2.6/5
	Amerex Group	N/A
	ExlService Holdings	N/A

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GC Services Pricing

GC Services ROI & Value For Money

2.2/5

GC Services has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.

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GC Services Pricing vs. Competitors

Compared to its competitors, GC Services's ROI score is rated right above Amerex Group, and is preceded by Foundever.

COMPANY		Pricing Score
	FCR	5/5
	Convergent	4.5/5
	TP	3.9/5
	Alorica	3.9/5
	Infosys	3.7/5
	Ibex Global	3.6/5
	SPi Global	3.6/5
	Concentrix	3.4/5
	Sykes Enterprises	3.4/5
	Afni	3.3/5
	Foundever	3.2/5
	GC Services	2.2/5
	Amerex Group	N/A
	ExlService Holdings	N/A

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GC Services Customer Satisfaction (CSAT)

GC Services Customer Satisfaction (CSAT) Score

33 / 100

GC Services has an overall Customer Satisfaction score of 33 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

GC Services Customer Satisfaction vs. Competitors

Compared to its competitors, GC Services's Customer Satisfaction score is rated right above Amerex Group, and is preceded by FCR.

COMPANY		Customer Satisfaction (CSAT) Score
	Convergent	100%
	Alorica	80%
	TP	78%
	Infosys	77%
	Ibex Global	75%
	Foundever	68%
	Afni	62%
	SPi Global	57%
	Sykes Enterprises	53%
	Concentrix	51%
	FCR	33%
	GC Services	33%
	Amerex Group	0%
	ExlService Holdings	0%

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GC Services Customer Service

2.6/5

GC Services has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.

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About GC Services's Customer Service

Address

6330 Gulfton St, Houston, TX 77081

Website

https://gcservices.info/

Phone Number

877-374-0943

GC Services's Social Links

GC Services Customer Service vs. Competitors

Compared to its competitors, GC Services's Customer Service score is rated right above Amerex Group, and is preceded by Afni.

COMPANY		Customer Service Score
	FCR	5/5
	Convergent	4.2/5
	TP	4/5
	Alorica	4/5
	Infosys	3.8/5
	Ibex Global	3.7/5
	Concentrix	3.7/5
	SPi Global	3.6/5
	Sykes Enterprises	3.5/5
	Foundever	3.3/5
	Afni	3.2/5
	GC Services	2.6/5
	Amerex Group	N/A
	ExlService Holdings	N/A

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GC Services as an Employer

3.9/5

GC Services has a 3.9/5 stars for its overall company culture rated by their employees

top

50%

CEO of GC Services

Mario Baddour

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

GC Services scored a -100 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of GC Services would recommend the brand to a friend. ENPS measures how likely GC Services employees would recommend working at GC Services to a friend.

Net Promoter Score

-100

NPS Score

0%	Promoters
0%	Passive
100%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
16%	Passive
40%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail