Hertz Employee Reviews
Out of 555 Hertz employee reviews, 60% were positive. The remaining 40% were constructive reviews with the goal of helping Hertz improve their work culture. The Marketing team, with 86% positive reviews, reports the best experience at Hertz compared to all other departments at the company. The Operations team offered the most constructive feedback, with 47% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
the leadership team is like family and pushes you to do your best and give a quality experience to the customers with each encounter.
provides career advantages for promotion
Transparecey and communication about the direction the company is headed.
I trust them to do the right thing
Take care of you but we need to meet them and exchange field ideas.
What does the leadership team need to get better at?
transparency and helping when needed
Review from Sales Dept
MAKING SURE THINGS ARE WORKING PROPERLY AND GET REAL LEADERS IN TO HELP
Leadership,communication doing there job! Correctlu
Setting us up for success and respecting us
Review from Operations Dept
There is always new upper management. They don't care; all they care about is themselves, and all they do every day is send treatment emails.
What is the best part about your compensation package?
Helth insurance .& pension plan.
Helth benefits and prnsion plan.
the commission when you put your best effort into making sure the customer has an unforgettable experience.
Very good and nice job
salary and retirement benefits overall and bonus structure
Why do you feel undervalued and what would make you feel better about your compensation?
Yes, the pay is a joke here. They just need to boost wages. They dropped the branch manager's bonuses recently and they make significantly less now.
More compensation for the work
Review from Customer Support Dept
I shouldn't have to fight for a raise that I already was given, now I'm fighting for an extra $1 Per hour and people that are behind me and seniority are making more than I am and I've been there for almost 10 years ridiculous no one does anything favor answers I don't know or I don't have your info
Review from Sales Dept
I feel undervalued because there is no reward for going above and beyond they simply do not care and if they actually gave a raise that is competitive with other companys
The company need strong leaders
What are some of the best things about your team?
Dedicated and willing to help customers
Posted a month ago
the best thing about my team is we are always looking out for one another we share the same team views when it comes to delivering a great experience to our customers it really shows that we are brand driven.
they all work together to accomplish team goals
The family dynamic, working as a team, ONE unit!
Review from Operations Dept
We look out for each other
What do your coworkers need to improve and how could you work together better?
Not relying on everyone else stop being lazy
Communication and training. More meetings, as I have never been in a meeting with my team
Review from Operations Dept
Local team are the best
Gossiping & silent bullying needs to be addressed
No co meeting ever. No lunch treats .
Review from Operations Dept
What is most positive about the culture and environment at your company?
Positive company and job good
The non-rigidity provides flexibility in learn the job roles and responsibilities.
Review from Sales Dept
my co-workers are full of information,
Review from Customer Support Dept
freedom to work by yourself
Review from Sales Dept
overall team attitude to go the extra mile for the customer and team
What needs to change to make the company culture better?
Leadership holding reps accountable for their actions
Well-defined policies and procedures need to be improved.
Review from Customer Success Dept
Management needs to change the way things get done.
Fair pay and stop abusing employees
Stop playing friends with employees hold employees accountable managers running the company nit employees certain employees selling unethically
What did you like most about the interview process?
the very inviting presence and welcoming onboarding experience the passion to help us thrive in a good brand and business environment.
The value and expectation that they need
It was a relatively fast process.
Review from Sales Dept
it was multiple interviews, where I got to meet different people
It was straight forward and seamless.
What would you improve about your company's interview process?
The fact thaf they take 5 minutes an interview is an issue
They keep teing my shoe laces together
Ask the right questions in the interview
My interview was set up to see if I would return. I dressed for an interview but was told to clean vehicles for 6 hours only to be told by the general manager "they didn't know". Back to the communication piece and just let your word and handshake mean something.
Everything compny needs to do better as whole
What makes you most happy at work?
what makes me most happy at work is when I see how satisfied with the customers when they receive good customer service and they compliment us on how good of a job we do.
Having happy customers and developing emplyees to help them become the beat version of themselves.
We have an open mind with our bosses, but it feels that we,are apart from them.
When the customers leave happy
Review from Sales Dept
co-workers are great full of information
Review from Customer Support Dept
What's going wrong and how can it be improved?
Ben and matt need to go back where ghrh came from they are some of the worst bosses ive had
Review from Sales Dept
Not enough staff or staff thats here for hrly $$ are very easily recognized while in line. Our member programs that are no longer for them and they cannot get through when the call HERTZ,DOLLAR, THRIFTY! Managers responses or time it takes when asked for!!!! RUDE
Review from Sales Dept
Fire all management and start over
New leadership. In hr in de. Come to delaware and interview other employees to see whats goong on.
Review from Operations Dept
To many chiefs and not enough workers.
What would you most like to see improved at your company?
a more clear path for advancement