D+
60/100
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Hertz Outlook Employee Reviews
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Positive
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What makes you most happy at work?
what makes me most happy at work is when I see how satisfied with the customers when they receive good customer service and they compliment us on how good of a job we do.
Having happy customers and developing emplyees to help them become the beat version of themselves.
We have an open mind with our bosses, but it feels that we,are apart from them.
When the customers leave happy
Review from Sales Dept
co-workers are great full of information
Review from Customer Support Dept
Helping customers & knowing i will be the good experience on the frontline to kick off their rental experience.
The customers who are regulars and the positive people who work within the company
Review from Customer Support Dept
The regular customers we have
Getting job assignments done accordingly & enjoy the company of co-workers. Making customers happy at the end of the day.
Review from Operations Dept
Meeting alot of people everyday
Being able to give good customer service
everyone will help each other, show their respect with each other, always likely to help others by their efforts
Learning mote, achieving more customers satisfaction and relationships
problem solving, , team, speed, fulfilment
When I get to drive a brand new car with one mile on it
Always learning something new and improving my creativity
Staying busy and working with customers
I got a good job
Driving and meeting new people
I find happiness in my work performance
Review from Customer Success Dept
What's going wrong and how can it be improved?
Ben and matt need to go back where ghrh came from they are some of the worst bosses ive had
Review from Sales Dept
Not enough staff or staff thats here for hrly $$ are very easily recognized while in line. Our member programs that are no longer for them and they cannot get through when the call HERTZ,DOLLAR, THRIFTY! Managers responses or time it takes when asked for!!!! RUDE
Review from Sales Dept
Fire all management and start over
New leadership. In hr in de. Come to delaware and interview other employees to see whats goong on.
Review from Operations Dept
To many chiefs and not enough workers.
Better diversity at the top Better pay/incentives Reward hard work
Review from Operations Dept
I heard complaints 24-7 because our rates were too high and our car quality is terrible
Bad management, lazy managers who don't want to work
Everything is wrong. Retrain district managers so that they can properly train branch managers, who can properly train counter agents
the place is a joke
Review from Operations Dept
the energy is bad. The company is making money but working there is rough.
Review from Operations Dept
Pay and benefits and better management
Review from Operations Dept
Regional managers keep getting hired and fired almost every 3 months which makes it hard for all the managers and employees below them. Top management needs to do a better job at hiring middle management.
Review from Sales Dept
No clear direction from upper management
Review from Operations Dept
Most of my teammates are hateful miserable people who enjoy hurting others.
Create a family environment between superiors and employees
Review from Operations Dept
Customer service improvement. Employee treatment needs to improve. Only when we stand together does management "rethink" the next step. Attempt to be proactive instead of reactive. Again, communicate with your employees. We all want to succeed and no one person has all the answers.
Get rent a car senior executives to run the company not a Walmart reject
What do you like best about your company?
Car privileges for managers daily
What would you most like to see improved at your company?
a more clear path for advancement
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