Home Instead Senior Care Employee Reviews
Out of 320 Home Instead Senior Care employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Home Instead Senior Care improve their work culture. The Customer Support team, with 79% positive reviews, reports the best experience at Home Instead Senior Care compared to all other departments at the company. The Operations team offered the most constructive feedback, with 36% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Answering the on call phone and checking in on clients when they are told that the family in the home is disrespectful
Giving constructive feedback and yearly reviews on time and show appreciation to all workers. And show compassion and understanding when we have things come up or get sick. Its like they dont allow us to be people .... i am just a worker and thats all ... im not allowed to have be sick or anything
Toxic work enviroment - working for mean girls
Franchise owner cuts corners and do not comply with corp requirements.
To treat patients with dignity
Why do you feel undervalued and what would make you feel better about your compensation?
Listen to there caregivers more
The last three questions about benefits and all should be unavailable because it does not pertain to me
I have been employdd almost 2 years ans havent been evaluated for a raise or performance review. I dont get any praise even when a client has expressed gratitude for me to the manager or nurse on staff. I am only reminded of the bad things never any praise for the good. We dont get any incentives
I believe this is an industry wide issue and not company specific.
Lowest pay in the area, benefits are a joke
What do your coworkers need to improve and how could you work together better?
We don't know each other.
Only the top bosses have meetings and never communicate with others
Better teamwork is needed on a daily basis.
There is little to no training, and a very uneven group of Caregivers. Some are very pleasant, others will do anything they can to find a problem. And the bottom line is that the office is not interested in actually solving problems for their clients.
I like one co-worker and the ladies upstairs were very nice.
What needs to change to make the company culture better?
The pay rate needs to change.
All new managemnet starting at the top
Willingness to work as a team to the benefit of the clients.
The Franchise Owner and both managers
The way shift details and happenings are recorded. Presently, with electronic reporting, we can only see what happened during the previous shift. That doesn't let us see documented change over time in a client.
Review from Operations Dept
What would you improve about your company's interview process?
They need tk communciate more about exactly what they have available
Honesty would have been good
They should not be so quick to hire people
Review from Customer Support Dept
What's going wrong and how can it be improved?
The office gets paid way more for our services than we do and we do all the work! We make less than half of what they charged each client.... pathetic for sure! And they treat us like lowly trash
Replace managers and get rid of the buddy system
Willingness to pay staff fair and comparable wages.
Caregivers are not there to care for the clients. The complaints I have heard from the clientss is mindblowing.
Sending right carer to client not letting down client
What would you most like to see improved at your company?
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