Ingersoll Rand FAQs

January 14, 2020

Valued Channel Partner,

Ingersoll Rand IT Systems Cutover Blackout Period

We continue to prepare to separate the Ingersoll Rand Industrial and Climate segments into two standalone companies, and combine our Ingersoll Rand Industrial segment with Gardner Denver in late Q1. Separating our IT systems is one of our next processes, and we want to let you know the timing and what to expect during this period.

We’ve conducted extensive testing for the last few months to ensure we minimize disruption for our customers, distributors and our sales teams. The cutover details are as follows:

Most applications (including front office portals such as I-Store and Tavant and back-office systems such as Oracle) will be unavailable throughout the blackout period from January 31 7:00 PM EST through February 4 at 6:00 PM EST.

All systems will be down during that timeframe and our operations will not be shipping. All systems are scheduled to resume on Tuesday, February 4 at 6pm EST.

Key Reminders:

Please make sure all orders are placed with a requirement date before or after the blackout period to minimize impact to your business.

We expect our business to be operational and running normal on Wednesday, February 5.

We understand this blackout period is an inconvenience. As always, we are committed to working with you to ensure we meet your needs.

If you have any questions, please contact your respective customer experience team.

Kelly Dees

Customer Experience

Power Tools and Lifting

Steve Myers

Customer Experience

ARO Fluid Management

Question

The notification from my support request shows "Cc IR" followed by name(s) -- what does that mean?

Best Practices

Answer

The "Cc IR" lists out the names of Ingersoll Rand personnel who are currently following (essentially monitoring) your support request . They will receive notifications of any reply comments you make. Followers enable collaboration across the functional areas of business to ensure each request is properly supported, contains accurate information and solved in a timely manner.

External references:

Collaboration Overview (Zendesk)

(Zendesk)

TAKE ME BACK: Home

Distributor's and CX Staff,

If you have not done so already, please sign in (link in top right corner).

If you still do not have proper access:

Complete thisform<<-- click here

...as described below to request your email account be properly associated with your distributor account.

Objective

Know who is sales contact responsible for ARO Fluid Management for Latin America channel -region specific

Environment

Customer - Channel Partner, OEM, Internal Functional Team(s), External Inquiry (social media,etc.)

Procedure

AROcontact person(s) for sales support by Region(s)

BRAZIL

Alexandre De Ponte, Distribution Sales, District Manager, Sales

[email protected]

MEXICO

Cesar Sanchez, Distribution Sales- District Manager, Sales

[email protected]

Jairo Sanchez- Distribution Sales- District Manager, Sales

[email protected]

Armando Ortiz, Inside Sales Application Engineer, SalesOrtiz,

Armando [email protected]

For status of orders or assistance (not sales related), please send your requests to one of the following LATAM Support emails;

[email protected]

[email protected]

[email protected]

Question

How do you clean the valve and throttle in an air hammer? Why does my percussive tool blow the air by and not hammer?

Environment

Any customer, potential customer, retailer and/or service technician looking to flush their percussive tool.

Answer

In the manufacturing process for IR percussive products, the interior machined surfaces are coated with a rust preventative. See "Prior to Use" notes and WARNINGS below:

Prior to Use

Do not lubricate tool with flammable or volatile liquids such as kerosene, diesel or jet fuel. Use only recommended lubricants.

Use only proper cleaning solvents to clean parts. Use only cleaning solvents which meet current safety and health standards. Use cleaning solvents in a well ventilated area.

Tools are coated inside and out with rust-resisting oil before leaving the factory. Before using the tool, remove this oil by dipping the tool in a suitable cleaning solution to wash the oil from the exterior. Pour about 6 cm (1.2 tsp) of a clean, suitable, cleaning solution into the air inlet and operate the tool for about 15 seconds. Dry the tool immediately after cleaning, pour 3 cm (0.6 tsp) of Ingersoll Rand No. 10 Oil into the air inlet and again operate the tool for 5 seconds to lubricate all working parts.

Procedure shouldbe performed prior to use as described and repetition may also serve troubleshooting purposes.

DISCLAIMER: Many solvents, including those listed below; are water-based and must be quickly and fully displaced by air tool lubricant to prevent corrosion.

Solvent Examples:

SENCO PC0677 Pneumatic Tool Cleaner

B'LASTER Air Tool Conditioner

Clean-rite Purple Power

Simple Green

Objective

How to submit My Request for requests: New iStore user account creation/update/or remove an existing user ID. Below process on how to route to the correct group with appropriate priority

Environment

Guidelines for agent who needs to enter a MY Request ticket to ensure it is in the correct group with the appropriate priority level

Procedure

New iStore User ID creation request

Select Type: ACCOUNT

Select Item: ISTORE

Sub Item: CREATE NEW ISTORE USER ACCOUNT

Remove/Terminate an existingUser ID (Request)

Select Type: ACCOUNT

Select Item: ISTORE

Sub Item: DELETE ISTORE USER ACCOUNT

ACCESS CHANGE REQUEST for existing user.

Select Type: ACCOUNT

Select Item: ISTORE

Sub Item: UPDATE ISTORE USER ACCOUNT - ACCESS

CUSTOMER CONTACT INFORMATIONCHANGE REQUEST for existing user.

Select Type: ACCOUNT

Select Item: ISTORE

Sub Item: UPDATE ISTORE USER ACCOUNT EMAIL & ADDRESS

Question

What is single sign-on (SSO) and how am I impacted? Where should I look for procedural guidance regarding login and troubleshooting SSO?

Environment

All web-based services that redirect to signin.irco.com for authentication.

Answer

For purposes of this self-help content; SSO is what Ingersoll Rand FMT is using to authenticate users and provide access control to a growing number of web services delivering content and support services to our employees, business partners and customers. The implementation, known as "Sign In", provides all these functions.

Depending on the type of user you are, the impact to you should never be anything more cumbersome than requesting and/or managing your profile at signin.irco.com.

Attached below are two presentations that should serve as "Introductory Guides" and are specifically tailored for Zendesk Support but should provide some aid to other web services (and may be adjusted in future).

Introductory Guide to SSO for External Users

Introductory Guide to SSO for Internal Users

Notes

Troubleshooting Password Reset:

Self-help: signin.irco.com and reset your password

System should send you a one-time password and link to reset the password (internal users should set it to their current network password)

(INTERNAL USERS ONLY) Enter a myTicket

[Standard Work] - SSO Credentials Validation for Agents and Admins

(INTERNAL USERS ONLY)Call 1-800-872-6381

Troubleshooting video:

Troubleshooting your configuration:

[Standard Work] - How-to Configure your System for Zendesk

Internal Reference (email ends in irco.com):

Question

Where can I find lifting and material handling dimensional drawings?

Environment

For anyone needing access to 2-D dimensional drawings for lifting and material handling products.

Hoist

Balancers

Trolleys

Rail

Accessories

Answer

CLICK HERE FOR DIMENSONAL DRAWINGS

Question

What pendant do I order for my hoist?

What pendant and Hose assembly do I order for my hoist?

What hose bundle do I order for my hoist?

Answer

The linked article below provides pendant, pendant and hose assembly and hose bundle part numbers for Ingersoll Rand MLK, HLK, CLK, and ARO 7700 and 7790 series hoist.

CLICK HERE FOR PENDANT INFORMATION

A

Question

What are the wire rope part numbers for each balancer size?

Answer

BASIC 150 e.g.BW015, BAW015, EAW015, ZAW015Wire rope part number is 10084-20 page 64 of attached manual for more detail and other parts

BASIC 200 e.g. BW020, BAW020, EAW020, ZAW020 Wire rope part number is 10084-30

Page 65 of attached manual for more detail and other parts

BASIC 350 e.g. BW035, BAW035, EAW035, ZAW035Wire rope part number is 10084-30

page 66 of attached manual for more detail and other parts

Question

How do I contact Air Technical Support and Air Warranty Claims?

Answer

Phone: Call 1-800-483-4981 select option 3 then press 1 or call 1-800-247-7378

Email: [email protected]

Question

How do I contact power tools Technical Support?

Answer

Phone: Call 1-800-483-4981 select option 2 then press 1

Email:[email protected]

Question

How do I contact Tool Warranty Claims?

Answer

Phone: Call 1-800-483-4981 select option 2 then press 2

Email: [email protected]

Question

How do I contact power tools customer service?

Answer

Phone: Call 1-800-483-4981 select option 1 then press 1

Email: [email protected]

Product and Service Support

Model: CLK Series Pneumatic Hoist

Please select link below to access product information on MLK series pneumatic hoist.

Model: CLK Series Pneumatic Hoist

Features

Specifications

Documents

CLICK HERE for CLK PRODUCT INFORMATION

Product and Service Support

Model:HLK Series Pneumatic Hoist

Please select link below to access product information on MLK series pneumatic hoist.

Model: CLK Series Pneumatic Hoist

Features

Specifications

Documents

CLICK HERE for HLK PRODUCT INFORMATION

Product and Service Support

Model: MLK Series Pneumatic Hoist

Please select link below to access product information on MLK series pneumatic hoist.

Features

Specifications

Documents

CLICK HERE for MLK PRODUCT INFORMATION

part parts

Question

Where can I find HLK Parts, Operation and Maintenance Manual

Answer

Select Link below to access HLK series web page which has multiple support manuals at the bottom of the page or you can open the attached file below the link for the parts, operations and maintenance manual only.

Click Here for HLK Series Parts, Operation and Maintenance manual

Question

What is an e-chip or Touchsync, and what value does it provide? Is the e-chip still available?

Environment

Sales/Tech Support personnel - questions about tool specifications/features

Answer

The E-Chip was an inventory control device. Each tool would have a chip and the customer would purchase a scanner and software to keep track of all the tools in a plant. The idea never really gained favor, and has been discontinued.

Please see the attached file for more information.

Istore quick guide

Login

How do I request additional User IDs for my account?

You can request additional user by emailing your dedicated Customer Experience Specialist with:

First and Last Name,

Role,

Email address,

Type of access (Placing orders or View orders only).

Can several users use the same IRPartner.net user-ID at the same time?

No, the user-ID cannot be shared across concurrent users as this can result in loss of data integrity. Should a customer wishes access to IRPartner.net for multiple users, individual user-ID's have to be created. Multiple users can share single shopping carts.

Who do I contact if I am experiencing technical difficulties with IRPartner.net?

Issues should be reported individually to the helpdesk when possible

For example:

Please request a new password through by clicking on ‘forgot your username/Password information’ on the logon page.

Contact your Customer Experience Specialist with below details:

Steps taken to produce the problem,

Message Error,

Screen shot.

Price and Availability

When adding items to the cart from the direct entry screen, a message appears that item x is not on price list y.

Make sure your Distributor Agreement allows you to purchase the product range the item is part of. If unsure, take a screenshot of the error message and email it to your Customer Experience Specialist.

The system does not display any price for the items in the catalog (not applicable to all Business Units)

Contact your Customer Experience Specialist with below details:

Steps taken to produce the problem,

Message Error,

Screen shot.

The system shows incorrect list prices or incorrect standard discounts or incorrect net prices under my account.

Make sure your Distributor Agreement allows you to purchase the product range with the expected discount. If unsure, contact your Customer Experience Specialist.

The system doesn’t show extra discounts discussed with Sales.

Please place a “Quote Request" with discussed prices.

The Quote will be reviewed by your Customer Experience Specialist and submitted as a Sales Order once approved.

Order Entry

Order Assistance: what is it?

Order Assistance is a shipment hold and should be used by the Distributor to inform the Customer Experience Specialist of any special requirement/instruction related to the Sales Order. The order will remain on hold until the Customer Experience Specialist reviews it and release it.

Quote Request : what is it?

Quote Request should be used when a Distributor wishes to place an order with special price discount which has been discussed with the Sales Manager.

The Quote will be reviewed by your Customer Experience Specialist and submitted as a Sales Order once approved.

What happens when I place a Quote Request?

The Quote will be reviewed by your Customer Experience Specialist and submitted as a Sales Order once approved.

Shopping cart and shopping list: what are the differences?

Shopping cart is where a list of items picked up from IRPartner.net is saved. It will expire in 90 days. Unnamed current shopping cart will remain valid for 30 days. ?

Price and item availability will be updated every time shopping cart is opened?

Shopping list is where frequently used items are saved. It never expires.

Order Entry

I did not get an e-mail confirmation of my order. How do I know my order is placed?

Click on Orders Tab,

Select Track Orders link,

Select relevant criteria to search for your order.

If the order is not found, please contact your Customer Experience Specialist (Order could have failed during submission).

When adding items to cart from the direct entry screen a message appears that item x is not on price list y.

Make sure your Distributor Agreement allows you to purchase the product range,

If unsure, please list the items that you are trying to add to the cart and email a screenshot to your Customer Experience Specialist.

I cannot proceed with my order in IRPartner.net, system does not react.

Log out and log back in again,

If the problem persists, please send an email with a screenshot to your Customer Experience Specialist.

In Direct Item Entry, after clicking 'Fill Details' button I get the message 'item not found', what shall I do?

Check that you entered the correct item number and that you are in the correct store,

If that is the case please send an email with the item number and store where you used direct item entry to your Customer Experience Specialist.

What shall I do if a systematic error message occurs during Order Entry?

Log out and log back in again. If the problem persists, contact your Customer Experience Specialist with below details:

Steps taken to produce the problem,

Message Error,

Screen shot.

Special Price

How enter an order with Special Pricing?

Contact Sales Manager to get approval for your special price request,

Once you receive approval, proceed to enter an order in IRPartner.net,

Click on Checkout button,

On “Order Review” page, click "Quote Request",

Under "Assistance Information" > Enter a cart name and a summary of your request in “Comments” field,

Under "Sales person" > enter the name of the approver,

Under “Select line”:

Reason > select "Special Price Approval",

Special Price Code > Enter promotion code,

Requested Price > Enter the price discussed with sales.

Click on “Submit Request” button and inform sales and Your Customer Experience Specialist of the quote number. Quote will be reviewed and will be placed as an order once approved.

I created Quote Request for price approval but never received order confirmation email.

If you do not receive an email confirmation:

First check Quote Status by clicking on Cart -> My Quotes.

If you see Quote number listed on that screen:

Then Quote Review is still in progress by Pricing Team and the order has not been placed.

If the Quote does not appear on that list:

Then most likely it has been converted to Order. You can check Order Status by using Orders -> Track Orders.

How do I ask for DN discount? Use Quote Request

The DN Discount can be amended at the checkout,

Instead of hitting the 'Place Order' button, click 'Quote Request' button,

An additional form will be displayed for you to choose the items you wish to change the DN,

Click 'Apply',

On the subsequent screen select the Reason code of 'Special Price Approval' from the drop down list and then hit 'Submit Request'.

Dates

What are the differences between: Request Date, Promise Date and Schedule Ship Date?

Customer Request Date (CRD):

Indicates the date customer is available to accept goods and invoice.

Promise Date (PD):

Indicates the date when goods will be available for shipment based on system Lead Times.

Schedule Ship Date (SSD):

Indicates the date goods are available to ship from our Warehouse.

How to specify different request dates on the same cart

Proceed to checkout as normal, scroll down and select Ship to Multiple Locations,

All items in the cart will be displayed,

On requested Ship Date column select the preferred date for each line,

Proceed as normal to place the order.

Search Functionality

I can't find an item I would like to add to my order.

Contact your Customer Experience Specialist with below details:

CCN Number/Part Number or any other product details,

Message Error,

Screen shot.

Question

What are the products covered by each Ingersoll Rand SBU (Strategic Business Unit) with FMT?

Answer

Please note that the following products are part of

ARO Fluid Management SBU

ARO Pumps

ARO Diaphragm Pumps

ARO Piston Pumps

ARO Lubrication Equipment

ARO Valves

ARO Pneumatic Cylinders

ARO Filter, Regulator, Lubricator (FRL)

ARO Pneumatic Logic Controls

Material Handling SBU

Heavy Hoist

Pneumatic

LC2A Liftchain Series/ HA Hercu-Link Series

Hydraulic

LC2H Liftchain Series

Electric

HE Hercu-Link Series

BOP Handling Systems

Pneumatic

BS and BHS Series

Hydraulic

BS Series

Winch

Pneumatic

Hydraulic

Electric

Power Tools SBU

Power Tools

Pneumatic

Industrial

Maintenance

Construction

Automotive

Cordless

Industrial

Maintenance

Construction

Automotive

Industrial Lifting Equipment

Manual Hoists

Powered Hoists

CLK/MLK/HLK

Electric

ELK

Ergonomic Handling Systems

Rail

Balancers

Jib Cranes

Handling Devices

Assembly Tools

Controllers

Fixtured

Hand Held

FeedDrills

The following products are not...

Air Compressors and other compression technologies

Customers, Distributors,and CX Team Staff,

From IngersollRandProducts.com begin by querying the searchbar in the center of the home page or by clicking the magnifying glass on the right side under Contact Uson subpages

try typing the starting characters of a model number -- see next stepbefore you hit enter

see what appears under DOCUMENTS (4/x)

Submit a Ticket

if what you are looking for does not appear, click the closest match underPRODUCTS

check for a Documents section and make your selection

if what you are looking for still doesn't appear please / call 800-483-4981 option 2 option 2 / email [email protected]

Question

Does Ingersoll Rand have dimensional drawings for the external profiles of QA4, QA6, and QA8 Series Nutrunners?

Environment

For customers who require outside dimension specifications of the tool to determine if the tool will fit into the application space prior to purchase, or for designing and building customer tool holding fixtures for the tool after purchase.

Answer

Dimensional drawings are available for the QA4, QA6, and QA8 Series Nutrunners and are linked and attached below.

QA4-Series Nutrunners

QA4_Inline.pdf

QA4_Angle.pdf

QA6-Series Nutrunners

QA6_Inline-and-Angle.pdf

QA8-Series Nutrunners

QA8_Inline.pdf

QA8_Angle.pdf

Please contact Ingersoll Rand's Technical Support Team for futher assistance at [email protected].

Question

What Socket Retainer Kit or Retainer Ring do I need for my pneumatic or cordless Impact Wrench?

Environment

Service Centers and End-Users who are replacing the socket retainer for an Impact Wrench based on the tool's drive size and retainer style (Pin vs Hog-Ring).

Answer

Use the two following tables to identify the appropriate Socket Retainer Kit or Retaining Ring for your Impact. The listed kits/rings can be used for either pneumatic or cordless tools for the stated drive size.

TABLE #1

[email protected].

Notes:

Hog-Ring Style Socket Retainer Kits include a metal Retaining Ring and a rubber O-Ring

Pin-Style Socket Retainer Kits include a Retaining Pin and Spring

Retaining Rings For Through-Hole Anvils (3/4" and 1" Drive)

TABLE #2

If you require additional assistance, please contact our Technical Support Team at

Question

What Sanding Pads sizes and types (Adhesive/Hook-and-Loop) are available for High Speed Sander models 317A and 317G.

Environment

End-users and Service Centers looking to replace the Sanding Pad or purchase additional pads for a 317A or 317G Sander.

Answer

There are two Sanding Pads (also known as Backing Pads) available for the 317A and 317G Sanders. These include a 3" (74mm) Pad and a 5" (125mm) Pad. These two pads are not sold separately, and are only offered as a pack containing one of each size. The Pack is sold under Part Number 317A-825.

When assembling the Sanding Disc and Pads onto the tool, always use both Backing Pads with the 3" Pad positioned closest to the Sander with the Pads' labels facing the Sander as shown below.

These Sanding Pads are for use with resign-backed or pressure adhesive Sanding Discs only. There are no Hook and Loop Sanding Pads for the 317A and 317G Sanders.

Question

This three-part question includes:

What is a "Floating Spindle" for assembly tool applications?

In what applications should a Floating Spindle be used?

What is the selection criteria used to properly specify the Floating Spindle required for the selected assembly tool/nutrunner that will be used in my application?

Environment

Automated assembly operations where pneumatic or DC Electric fastening tools/nutrunners are used in an assembly line production environment.

Answer

1. What is a "Floating Spindle" for assembly tool applications?

A Floating Spindle is special output spindle that is usually attached to an Inline Assembly Tool/Nutrunner. When a force is applied to the Output Shaft, the Shaft is compressed into the Spindle Body from its fully extended position (C) to a compressed position (B) as shown in the drawing below. When the applied force is removed from the Shaft, a Spring inside the Spindle Body returns the Shaft to its original extended position.

[email protected]

Floating Spindle Stroke, or what is known as "Float," is the total travel of the Spindle Shaft when fully compressed from its extended position (length "C" minus length "B"). The amount of stroke for a given tool model is normally shown in our Assembly catalogs under the column with the following graphic.

2.In what applications should a Floating Spindle be used?

Floating Spindles are designed for easily seating the socket onto the head of the bolt to be fastened in automated assembly operations. As a fixtured tool is lowered onto the workpiece with the spindle slowly turning, the socket rotates until it drops down over the head of the bolt prior to the start of the fastening cycle.

Most Floating Spindles are used with Inline assembly tools/nutrunners that are fixtured and automated, although they can be used on handheld operations as well.

3.What is the selection criteria used to properly specify the Floating Spindle required for the selected assembly tool/nutrunner that will be used in my application?

The following selection criteria is used to chose the best Floating Spindle for the application:

Select the shortest spindle that allows access to the fastener.

Be sure the spindle length allows for access and clearance for the application.

Choose the output drive type and size for the Floating Spindle, keeping in mind the required torque output for the application.

For Additional Assistance:

Please contact our Technical Support Team at if you require additional assistance to identify a specific tool model with a Floating Spindle for your application.

W5000 Series Cordless Impact manuals can be found at the links below:

Product Info: http://www.myir.com/DocumentLibrary/TechPub/48383970_ed6_F.pdf

Parts List: http://www.myir.com/DocumentLibrary/TechPub/48383988_ed7_G.pdf

User Manual: http://www.myir.com/DocumentLibrary/TechPub/48622237_ed7_G.pdf

Looking for cordless angle tools? Check out https://www.ingersollrandproducts.com

Question

Which air operated Maintenance Duty Impactool should I choose for my application?

Environment

Impacts used for general maintenance, tire changing and bolt-changing operations inAutomotive Service Centers,Fleet Maintenance Centers, and for MRO (Maintenance, Repair & Operations) applications.

Answer

Impactools are typically selected on the basis of Drive Size, Bolt Size, and/or Required Torque.

Key Selection Questions to be considered:

What is the Size of the Bolt to be fastened?

How much Torque is required in Ft-Lbs/Nm for the application?

What Drive Size is needed for the Impactool and Sockets?

What is the Frequency of Use for the Impactool (e.g. continous, intermittent, or occasional)?

What are the Ergonomicneeds of the tool operator for the application (e.g. tool weight, handle type, easy and comfortable accessibility to the work piece)?

General Selection Guidelines and Tips:

Rule #1: Square Drive Size = Maximum Bolt Size

Rule #2: Impacting Time = 3-5 Seconds (max)

Tip: Exceeding the 3-5 second Rule may cause excessive impact mechanism wear and heat

Rule #3: If actual Impacting Time is => 10 Seconds, select a larger/higher torque tool

Rule #4: Choose an Impact for the "worst-case" scenario for which the tool will be routinely used

Tip: Impactools can use a lot of air, especially as they increase in tool/drive size; a proper air supply (air pressure and scfm air flow) will help provide maximum performance.

Impactool Selection Chart:

Most popular models are listed below, however additional models are available for consideration.

Submit a Request

Tool weights and Air Consumption and other performance specifications can be found for each specific model listed at the following website:

https://www.ingersollrandproducts.com/en-us/power-tools/products/impactools.html.

If additional assistance is needed in the selection process, please contact Ingersoll Rand's Power Tool Technical Support Team at [email protected] or,via our Help Center.

Question

Which air operated Industrial Duty Impactool should I choose for my application?

Environment

Impacts used for general maintenance, non-critical torque assembly, and bolt-changing operations in Production, Power Generation, Construction and other MRO (Maintenance, Repair, & Operations) applications.

Answer

Impactools are typically selected on the basis of Drive Size, Bolt Size, and/or Required Torque.

Key Selection Questions to be considered:

What is the Size of the Bolt to be fastened?

How much Torque is required in Ft-Lbs/Nm for the application?

What Drive Size is needed for the Impactool and Sockets?

What is the Frequency of Use for the Impactool (e.g. continous, intermittent, or occasional)?

What are the Ergonomicneeds of the tool operator for the application (e.g. tool weight, handle type, easy and comfortable accessibility to the work piece)?

General Selection Guidelines and Tips:

Rule #1: Square Drive Size = Maximum Bolt Size

Rule #2: Impacting Time = 3-5 Seconds (max)

Tip: Exceeding the 3-5 second Rule may cause excessive impact mechanism wear and heat

Rule #3: If actual Impacting Time is => 10 Seconds, select a larger/higher torque tool

Rule #4: Choose an Impact for the "worst-case" scenario for which the tool will be routinely used

Tip: Impactools can use a lot of air, especially as they increase in tool/drive size; a proper air supply (air pressure and scfm air flow) will help provide maximum performance.

Impactool Selection Chart:

Most popular models are listed below, however additional models are available for consideration.

Submit a Request Tool weights and Air Consumption and other performance specifications can be found for each specific model listed at the following website:

https://www.ingersollrandproducts.com/en-us/power-tools/products/impactools.html.

If additional assistance is needed in the selection process, please contact Ingersoll Rand's Power Tool Technical Support Team at [email protected] or, via our Help Center.

Question

Where can I learn more about Ingersoll Rand's Student Discount Program?

Environment

Students enrolled in technical schools.

Answer

The Ingersoll Rand REAL TOOLS FOR SCHOOLS program provides product discounts to up-and-coming technicians enrolled in vocational education programs, and to vocational instructors.

Please follow the links below for more information on our Student Discount Program:

http://www.myir.com/RealtoolsRealSchools/index.html

http://www.ordertree.com/irtoolsforschools/

Any questions regarding this program should be directed to: [email protected].

Question

Which air operated grinder should I choose?

Environment

Grinders used for material removal, deburring, rust removal and maintenance or repair operations in automotive, production, metalworking and maintenanceapplications.

Answer

Catalog Linked Here

More information about available grinders can be found on ingersollrandproducts.com

Industrial grinders with different configurations can be found using the

Questions to Ask WhenSelecting Grinders:

What type of work are you doing?

What type of material?

How much material needs to be removed?

What orientation and access to the workplace does the user have?

(i.e. configuration: Straight, Angle, Extended, Vertical)

What is the production rate or how often will they grind?

Are ergonomics a consideration?

Question

How do I properly set the drip rate for my lubricator?

Environment

To assist customers with the proper setting of Lubricator drip rate.

Answer

Note: Lubricatoradjustments need to be made with a constant rate of flow through the lubricator in operating mode.

Depending on your model, you may need a small screwdriver to adjust the drip rate. The adjustment screw (or knob on some models) is located in the sight feed cap on the top of the lubricator.Observe the markings (-,+) on the lubricator body which show direction.Turn the adjustment screw counterclockwise to increase and clockwise to decrease.

Determine the average rate of flow (SCFM) through the lubricator, then turn the adjustment screw to obtain one to two drops per minute for each 10-20 SCFM. Example: If the average flow is 30 SCFM, set the drip rate at 2-3 drops per minutes to start. Monitor equipment condition and increase or decrease drip rate as necessary to keep the equipment sufficiently lubricated.

Question

Where can I find the QX Tool Error codes and descriptions?

Environment

Cordless Precision Fastening / Industrial Assembly

Answer

F-01Tool Disabled (by external control)

F-02Cycle Delay fault -- trigger was pulled before cycle delay timer expired

F-03Tool Locked by Smart Socket Function -- user needs to select the correct socket at the PCM

F-04SPI EEPROM EOR write failure

F-05SPI EEPROMEOR read failure

1-FFUSB enumeration fault

2-<Alarm ID> PM Alarm Time Fault for corresponding Alarm ID normally configured by the user

3-<Alarm ID> PM Alarm Cycle Fault for corresponding Alarm ID normally configured by the user

A-10 Motor controller communication timeout

A-55 A display software version update was detected

A-AA The display memory was re-initialized to factory defaults

A-11 Firmware mismatch with Display Version 2.1.2.0. Update MCE Firmware to Version 1.1.1.0 (this is embedded in ICS 6.2.1.0)

B-01Failure to update Motor Controller Software

B-50 Duplicate Tool Location ID detected

B-80 No RF Network Detected after 20 seconds

B-85RF ACK Timeout (we did not get a serial ACK messages from the transceiver)

B-E1RF Transmit NAK “Channel Access Failure”

B-E5RF Transmit NAK “Frame Too Long”

B-E9RF Transmit NAK “No ACK Received”

B-F0 Bad MCE Checksum

B-F1 Bad Radio Checksum

B-F2 Bad Display Checksum

C-01Configuration ID value is 0 or greater than 8

C-02Number of configuration steps is greater than 8

C-03Current Step ID is greater than the current number of steps

C-04Total Gang is greater than 8

C-05Current Gang count is greater than Total Gang

C-06Current Torque High Limit is greater than the Tool’s maximum Torque value (Tool’s max torque

value is configured in the Factory Set Points) OR Current Torque High Limit is less than 0

C-07 Current Torque Low Limit is greater than the Tool’s maximum Torque value OR

Current Torque Low Limit is less than 0

C-08 Current Torque High Limit is less than Current Torque Low Limit

C-09 Current Torque Low Limit is greater than Current Torque High Limit (Fault code to be removed)

C-0A Current Angle High Limit is greater than the Tool’s maximum Angle value (to be set to 9999)

C-0B Current Angle Low Limit is greater than the Tool’s maximum Angle value (to be set to 9999)

C-0C Current Angle High Limit is less than Current Angle Low Limit

C-0D Current Angle Low Limit is greater than Current Angle High Limit (Fault code to be removed)

C-0E Tool configuration step is a Torque target and the target value is outside the torque high and low

limits

C-0FTool configuration step is an Angle target and the target value is outside the angle high and low

limits

C-10 Tool configuration step is not set for either Angle or Torque

C-11 Current Threshold value is greater than the maximum tool torque OR

Current Threshold value is less than 0

C-12 Current Free Speed is greater than maximum motor speed

C-13 Current Shiftdown Speed is greater than maximum motor speed

C-14 Current display unit value is unsupported

C-15 Current Shiftdown Point if above target or above Target (for torque strategy) or above tool's torque

limit (for angle strategy).

C-16 Number of configuration steps is set to 0

C-17Config programmed partially i.e., does not match with no. of steps

C-18 Current Target exceeds value 9999.9 (i.e., 9999 is the max valued that can be displayed on the

OLED and decimal value .9 is not displayed in this case)

C-77 Invalid Time Stamp value in set time message.

E-00 Using MC Software 1.0.1.2, Battery Fault

E-01Using MC Software 1.0.1.2, Invalid Hall State

E-02Using MC Software 1.0.1.2, I2T Fault

E-03Using MC Software 1.0.1.2, Motor Stall

E-04Using MC Software 1.0.1.2, Over Current

E-05Using MC Software 1.0.1.2, Over Temperature

E-06Using MC Software 1.0.1.2, Current Offset

E-07Using MC Software 1.0.1.2, Shunt Cal

E-08Using MC Software 1.0.1.2, Torque Offset Fault

E-09Using MC Software 1.0.1.2, Transducer Fault

E-0AUsing MC Software 1.0.1.2, Step Execution Timeout

E-0BUsing MC Software 1.0.1.2, Configuration Execution Timeout

E-0CUsing MC Software 1.0.1.2, Over Torque Limit

E-0DUsing MC Software 1.0.1.2, Over Angle Limit

E-0EUsing MC Software 1.0.1.2, Current Plausibility High

E-0FUsing MC Software 1.0.1.2, Under Torque

E-10Using MC Software 1.0.1.2, Under Angle

E-11Using MC Software 1.0.1.2, Current Plausibility Low

E-12Using MC Software 1.0.1.2, Early trigger Release

E-13Using MC Software 1.0.1.2, Motor Controller Watchdog Reset

E-14Using MC Software 1.0.1.2, Motor Controller Stop Timeout

E-15Using MC Software 1.0.1.2, Motor Controller to Display EOR message failure

E-18Using MC Software 1.0.4.2, Motor Controller did not run all steps (mainly affects Prevailing Torque)

E-1BUsing MC Software 1.0.1.2, Battery Cell Fault (detected by Motor Controller)

E-1CUsing MC Software 1.0.1.2, Low Battery Fault (detected by Motor Controller)

E-1DUsing MC Software 1.0.1.2, Critical Battery Fault (detected by Motor Controller)

E-1EUsing MC Software 1.0.1.2, Motor Controller is shutting down

E-1FUsing MC Software 1.0.1.2, Wakeup Code received (but not expected)

E-20 Invalid EOR, Thresholds violation

E-81 The configuration ID in the Motor controller's EOR did not match the currently selected

configuration

Tool Event Log codes:

10-01Configuration Page Update from Communication interface (USB or Wireless)

10-02Tool Locked by Communication Interface (USB or Wireless)

10-03Tool disabled by Communication Interface (USB or Wireless)

10-04Configuration Selected by Communication Interface (USB or Wireless)

10-05Gang Advanced by Communication Interface (USB or Wireless)

10-06Gang reset by Communication Interface (USB or Wireless)

10-07Configuration advanced by Communication Interface (USB or Wireless)

10-08Configuration Reset by Communication Interface (USB or Wireless)

10-09SPI Memory erased by Communication Interface (USB or Wireless)

10-0ATool Reset by Communication Interface (USB or Wireless)

10-0BFactory calibrations restored by Communication Interface (USB or Wireless)

10-0CCycle log cleared by Communication Interface (USB or Wireless)

10-0DEvent log cleared by Communication Interface (USB or Wireless)

10-AATime updated by Communication Interface (USB or Wireless)

20-01Complete Tool memory reset to defaults

20-02Tool reset configuration to Defaults

30-01PIN reset

30-02POR/PDR reset

30-03Software Reset

30-04Independent Watchdog reset

30-05Window watchdog reset

30-06Low-Power reset flag

EE-E0RF Protocol Error -- RF Message Packet too small

EE-E1RF Protocol Error -- RF Packet too long

EE-F0MC Protocol Error -- Invalid Image Checksum

EE-F1RF Protocol Error -- Invalid Image Checksum

EE-F2DIS Protocol Error -- Invalid Image Checksum

Question

How do I identify a hammer part number if I do not know the tool model, but I have the hammer(s)?

Environment

This article is being provided for Service Technicians and Technical Support personnel who are trying to identify a specific Impact Tool model and Hammer Part Number by the thickness of the Hammer when the model number is not readable on the outside of the tool.

Answer

The following table provides a list of Hammer Part Numbers and the associated Impact Tool Model Numbers in which each Hammer is used and the corresponding thickness of the Hammer.

ZD#1346505

Technical Support Use: Master Copy of Attached File can be found in

Objective

Provide instructions to customers who need assistance conducting the download and install of our latest ICS software (and obtain temporary license file prior to requesting their permanent license).

Environment

Cordless Precision Fastening

Procedure

To obtain our latest ICS software package please go to our FTP site:

ftp://ftp.irco.com

User: asSoftwareRead

Password: 4&4erum6?a

Open the directory: QEQM-QX Series ICS USB Package 1.4/

Copy the ICSInstaller.exe file to your desktop.

Run the executable file to install ICS.

During installation select MS Access when prompted to choose a database.

Once installed, to open the software the first time go to:

C:\Program Files (x86)\Ingersoll Rand\ICS\Bin. Right click on the IRICSApplication.exe file and Run as Administrator.

When prompted for a license select the temporary license that is populated in the Dialog box (coming soon:[How-to] - ICS License Registration for instructions on obtaining a permanent license)).

Next, you will be prompted to select an adapter.

Select the PCs wired Ethernet port. This is for use with our controllers and doesn’t apply to a stand-alone QX tool, but does have to be selected when first launching the software.

Next, go to File->Log off. Then log in with user: supervisor and password: sollinger.

Before using the software to program your QX tools you will have to install the QX USB driver (see [How-to] - Install the QX Series Tool USB Driver ).

Notes

none

Have you emailed us? Get a password

Question

How do I find a dealer, distributor, retailer and/or service center?

Environment

Power Tools SBU

Answer

Ingersoll Rand Power Tool service is provided by a network of independent authorized service centers. For genuine IR parts and authorized service, please use the locator to find the service center most convenient for you.

You can use the distributor locator tool to findrepair/service centers.

Select your Country

Select your product category

Select Service

Insert location details

Screenshot of the locator tool:

Article LINKED *HERE*

Looking for a warranty review? See

Question

How should operators maintain their impactool?

Environment

Impacts

Answer

Lubrication is an important aspect of air tool maintenance. Please see below for our recommendations for most of our impact tools. Always verify lubricants and quantities with the Product Information Manual for your tool.

Air motor lubrication:

We recommend running an inline lubricator, or manually lubricating the tool through the air inlet with IR#10Air Tool Oil.

This should be done before each use to lubricate the motor, and before storage to prevent corrosion.

10-15 dropsof oil in the air inlet, followed by a few-second run of the tool will distribute the oil through the motor.

If the tool is being used for extended periods of time without a lubricator, oil should be re-applied after every few hours of use.

Impact Mechanism lubrication:

This can be performed two different ways

Through the flush-mount grease fitting using the grease gun included inour Air Care Kits.

By removing the hammer case and greasing manually, per the video linked here: [How To] - Lubricate Impact Mechanism

We recommend mechanism lubrication be performed after every 48 hours of actual tool run-time.

Always check the Product Information Manual to verify grease type and amount for a specific tool.

Lubricants:

Air Care Kit:105-LBK1- Used for most of our 3/8" to 3/4" drive impacts -

105-LBK1 Includes:

One 4 ounce bottle of air tool oil

One 4 ounce tube of the 105 grease

Grease gun to lubricate through the fitting

Air tool oil: Part number10Z4for 4 ounces,10Pfor one pint, 10G for 1 gallon, 10GW for 1 gallon oil with antifreeze.

Grease: Part number105-4Tfor a 4 ounce tube, or105-1LBfor a 1 pound can

Question

2925 Series Parts Information manual shows item "O-RING" as part number 23446 which does not come up in iStore and Customer Service does not recognize it.

Environment

Industrial Impacts

Answer

There is a mis-printed part number "23446" in the manuals below:

2925B2Ti Part List04584579, Edition 3 October 2013- item 6 is missing a leading "0". O-Ring part number should be '023446'

2925Ti Part List 04584561, Edition 2October 2013 -item 31is missing a leading "0". O-Ring part number should be '023446'

Objective

Provide customers and service technicians with information about the perceived fault (see subject) and instruction to conduct required lubrication on cordless impacts.

Environment

Cordless Vehicle Repair Impacts, operator or service technician troubleshooting and repair

Procedure

See CL2017-001Technical Service Bulletin covering the customer complaint of Cordless Impact bad motor or bad bearings. Tool exhibiting whining or groaning sound when it is running.

Notes

How-to Video Demonstration:

Question

Which model PCM should I order,IC-PCM-2-U, IC-PCM-2-US, IC-PCM-2-CN, etc.?

Environment

Cordless Precision Fastening / Industrial Assembly

Answer

Current recommendation is to order Model # IC-PCM-2-U.

This is a universal kit that replaces the individual country models (IC-PCM-2-US, IC-PCM-2-CN, etc.). It contains power cords for all countries that used to be packaged individually.

Question

How do I know if I am supplying enough air to my tool? What pressure should I set at the pressure regulator? When does pressure affect my tool's performance?

Environment

Any customer, potential customer, retailer and/or service technician looking to better understand how air volume and pressure affect pneumatic tool performance.

Answer

Air Tools state a maximum pressure (PMAX) on the label and have been designed to operate with that pressure being always available at the tool's air inlet. We call it dynamic air pressure.

The video below demonstratestheconcept and shows how to test for optimal tool performance.

Question

What are the part numbers of replacement blades for the 7802SA Shears?

What parts are in the 7802S-A6022 Blade Kit?

Environment

Customers, Service Technicians, and other support personnel maintaining or repairing tools.

7802SA - used for cutting steel, aluminum, tin, and other materials up to 20 ga. (1mm) thickness.

Answer

Part numbers of replacement blade parts are below. Blades are available as a kit and individually.

Part Number

Description

7802S-A6022

Blade Kit

7802S-6022L

Side Knife - Left

7802S-6021

Cutter Blade

7802S-6022R

Side Knife - Right

For more information on the 7802SA Shears, see IngersollRandProducts.com 7802SA page.

Product and Service Support:

2141-Series Impacts:

Product began to sunset in 2008 for most global markets

Currently remains in production for sale in Asia Pacific (AP) as 2141 and 2141P (pin-anvil)

Replaced by the 2145QIMAX as high performance composite 3/4" drive impact

Service parts and kits remain available for the foreseeable future

Environment

GlobalVehicle Repair / Industrial - Impact Wrenches

Literature

Objective

This article explains how to remove the anti-theft tag from the inlet of an air tool.

Environment

Immediate after sale information for Customers, Sales Persons, Service Technicians and Customer Support personnel.

Procedure

Tools sold through retail outlets are often equipped with an anti-theft device inserted in the air inlet of the tool. Please see the instructions for the proper removal procedure.

Question

How can I determine the shank and size of percussive products?

Environment

Industrial Construction and Vehicle Repair

Answer

When challenged to ascertain shank style required for a percussive air tool products use the following guidance/reference(s) to validate.

tools larger than air hammers typically abbreviated reference to model stamped into barrel as "Size:"

number 2-4 followed by "DA" indicates D-series

number 1-4 indicates A-series

"W" followed by number indicates W-series

others include but are not limited to diggers, tampers, breakers et al

Terminology - Shank Styles

Air Hammers and Riveters*:

.401 round shank (*.498 round shank for AVC26 series)

Scalers:

Cleco style for 125, IR shank for 170, 172, 180, 182

Chipping Hammers:

shank can be .58 hex or .68 round

collar can be oval or round

note last characters of model part number

1SA indicates hex shank oval collar

2SA indicates round shank oval collar

A1 indicates hex shank round collar

A2 indicates round shank round collar

Diggers:

model dictates; shank is 7/8 hex by 3-1/4 or 1 hex by 4-1/4

Pavement Breakers:

model dictates; shank is 1 hex by 4-1/4 or 1-1/8 hex by 6 or 1-1/4 hex by 6

Jackhammers and Rockdrills

model dictates; shank is 7/8 hex by 3-1/4 or 7/8 hex by 4-1/4 or 1 hex by 4-1/4

(IR offers many percussive tool accessories - - -see section beginning pg 72 in catalog at URL *HERE* )

Question

What are the needle and drive plate part numbers for the ARO 8315 Marking Pen?

Environment

Global Industrial Customers and Distributors - Surface Preparation

Answer

Part Numbers for the various needle and drive plates below.

Note: Medium is supplied standard. Fine & Course must be ordered separately.

Part no

Description

39862-1

Fine

39862-2

Medium

39862-3

Coarse

Operator's Manual Marking Pen Model 8315 is not available on ingersollrandproducts.com at this time.

Please see [Info] - 8315 Marking Pen Operator's Manual

Product and Service Support

Model: 8315 Marking Pen

Currently Available

Service parts/kits are still available

See [FAQ] - Needle and Drive Plate Part Numbers

Environment

Global Industrial Customers and Distributors - Surface Prep Products

Literature

Objective

This article will demonstrate how to time the reverse valve pinion, and piston pinion gears on the 315 and 315G straight line sanders.This procedure must be performed any time the drive board is removed to prevent damage to the pistons and/or heads.

Environment

Intended for service technicians and end users who have removed the drive board of a 315 series straight line pneumatic sander during service or repair.

Procedure

Please see the PDF document demonstrating the procedure for setting the gear timing on the 315 and 315G straight line sanders.

Notes

The Parts Manual for 315 series sanders is available for download at the link below.

315 Sander Parts Manual

Question

Where can I obtain engineering drawings for Feed Drills and other Automated Machining products?

Environment

Production Assembly - Feed Drills, Tappers: existing and potential customers/distributors/installers

Answer

See theAutomatic Machining Catalog available at URL *HERE*.

Download engineering drawings at URL *HERE*.

Instructions to open files on the website:

Download the self extracting archive to a computer running Windows OS.

Open the location and execute the file to extract the drawings contained within**

Open the drawings in appropriate modeling software

Notes

**Depending on your system and software; you may need an application to extract the contents of these drawing archives (one such option known to work in most cases is 7-ZIP | http://7-zip.org/ )