Comparably Awards

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is a remote first company allowing employees to work from anywhere in the US. read more

This company is accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 108

TOTAL RATINGS: 2768

CEO: Mike Iacobucci

eNPS at Interactions

Interactions' Employee Net Promoter Score (eNPS) is 17, as rated by 94 employees. Employee Net Promoter Score tracks Interactions employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at Interactions to a friend? Today, 43% of Interactions employees would encourage their friends to become coworkers, whereas 31% are neutral and 26% would not recommend working at Interactions to their friends.

Last updated months ago.

Where This Score Ranks Interactions' eNPS

TOP
40%
In the Top 40% of 1671 Similar Sized Companies on Comparably
TOP
50%
In the Top 50% of 231 Nearby Companies in Boston
2nd
2nd place versus 5 competitors rated on Comparably

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Promoters
Passives
Detractors

Who Ranks Interactions' eNPS the Highest?

Ethnicity - Hispanic or Latino 56/100

Department - Marketing 50/100

Ethnicity - Asian or Pacific Islander 50/100

Who Ranks Interactions' eNPS the Lowest?

Department - Customer Success -37/100

Department - Product -25/100

Ethnicity - Other -19/100

Interactions eNPS At a Glance

Interactions employees are more likely to recommend Interactions as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

Hispanic or Latino employees and the Marketing department provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at Interactions to a friend?” Based on 94 ratings, Interactions ranks 2nd place versus its 5 competitors and is right above Genesys.

Compared to other companies in Boston, Interactions falls into the Top 50% of 231 companies. The last rating was provided months ago.