Interactions Claimed Company
Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.
Founded in 2004, Interactions is a remote first company allowing employees to work from anywhere in the US. read more
Interactions Company Culture
Interactions Culture
This score is derived from employee ratings & reviews4.5/5
Interactions' Overall Culture is rated A-
Top Rated Culture Dimensions
CEO Rating
A+Compensation
A+Happiness
A+Manager
A+Perks & Benefits
A+Interactions CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Mike Iacobucci
84 /100
See More
Diversity at Interactions
Top 25%Top 25% of Similar Size Companies on Comparably
B
Diverse employees at Interactions have rated Team, Perks And Benefits, and Happiness as the highest categories they have scored
Women at Interactions
Top 30%Top 30% of Similar Size Companies on Comparably
B
Women at Interactions have rated Perks And Benefits, Team, and Happiness as the highest categories they have scored
Interactions eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 40%Top 40% of Similar Size Companies on Comparably
Recommend to a Friend?
17
Interactions employees are 17% more likely to recommend Interactions as a great place to work
| 43% | Promoters |
|---|---|
| 31% | Passives |
| 26% | Detractors |
Working at Interactions
Working at Interactions is rated highly by 108 employees, across various culture dimensions. Interactions employees are most satisfied about CEO Rating, Compensation, and Happiness categories, putting Interactions’s culture in the Top 15% compared to similar sized companies on Comparably and in the Top 20% compared to other companies in Boston. See below in detail how working at Interactions was rated by employees.
Overall Company Culture at Interactions
A-
Overall Company Culture at Interactions is rated A-
Last updated months ago
Top
15%
Interactions ranks in the Top 15% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Interactions Employee Reviews
Out of 360 Interactions employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping Interactions improve their work culture.
| Positive Reviews | 89% |
|---|---|
| Constructive Feedback | 11% |
Positive Reviews From Interactions Employees
- What makes you most happy at work?Every day I have an opportunity to learn something. I love to learn new things.
- What is most positive about the culture and environment at your company?I like that my manager has confidence in me and gives me a certain level of autonomy when doing my job. I also appreciate that so many people are willing to take time to explain and educate.
- What is the best part about your compensation package?I'm very appreciative of our health insurance offering. It's very generous in its coverage and the monthly premium is quite low compared to other health benefits I'm aware of.
Constructive Feedback From Interactions Employees
- Why do you feel undervalued and what would make you feel better about your compensation?My responsibilities increased from the date of hire without compensation adjustment, and most employees have not received raises in two years. My home insurance premium just jumped 50% along with other costs of living.
- Why do you feel undervalued and what would make you feel better about your compensation?Undervalued is felt to not given raise in the past 3-4 years. I have out performed on all reviews, and still give the company my all regardless lack of incentive.
- Why do you feel undervalued and what would make you feel better about your compensation?I believe the amount of paid time off is seriously deficient. It negatively effects expected participation in family activities and needs. It also seems at odds with industry trends thus affecting talent acquisition.
Interactions Company Information
Interactions Company Overview
Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is a remote first company allowing employees to work from anywhere in the US.
Interactions was founded in 2004 and its current CEO is Mike Iacobucci. Since its inception 22 years ago, Interactions has grown to 380 employees.
Interactions Mission, Vision & Values
Interactions Mission Statement
Our Mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.
Interactions Vision Statement
Our vision is to make every interaction effortless.
Interactions Values
- We Are Passionate About Transforming Customer Experience
- We Are Obsessed With Our Customers’ Success
- We Respect Each Other
- We Embrace Disruption
- We Do What We Say
- We Create Opportunity
| Website | www.interactions.com |
|---|---|
| Founding Date | 2004 |
| Company Status | Private |
| Jobs | careers.interactions.com/ |
| Social Sites | |
| Headquarters | |
| Franklin HQ | 31 Hayward Street Franklin, MA 02038 United States of America |
| Indianapolis HQ | 6612 East 75th Street - Suite 500 Indianapolis, IN 46250 United States of America |
| New Providence HQ | 430 Mountain Ave New Providence, NJ 07974 United States of America |
| Austin HQ | 9101 Burnet Road - Suite 203 Austin, TX 78758 United States of America |
| Northville HQ | 235 East Main Street - Suite 104 Northville, MI 48167 United States of America |
| Domlur HQ | 6B-111, Cinnabar Hills WeWork Embassy Golf Links, Intermediate Ring Rd Domlur, Bengaluru, Karnataka 560071 India |
Vision, Mission, and Values with Mike Iacobucci
Learn about Interactions company culture with Mary Clermont, Chief People Officer.
Interactions Employees
Interactions has 380 employees in 6 locations. 108 employees at Interactions have reviewed Interactions across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 108 Interactions employees give their leadership a grade of A, or Top 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Interactions are extremely happy with their total compensation at Interactions, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Interactions are extremely happy with their team. 108 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Interactions are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Interactions believe the environment at Interactions is positive. Most Participants believe the pace of work at Interactions is comfortably fast. About 71% of the employees at Interactions work 8 hours or less, while 1% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Interactions are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Interactions employees generally work 8.6 hrs a day
Work Hours
A Day in the Life
Employees at Interactions report the work pace is comfortably fast
Work Pace
A Day in the Life
98% of Interactions employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Interactions employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
94% of Interactions employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Interactions employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
97% of Interactions employees call their work environment positive
Environment
Joining Interactions - Employee Onboarding
The prevailing opinion from Comparably users in Boston about their company is that it was very prepared on their first day. Boston employees concluded that their overall onboarding experience was positive. 75% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Interactions KPIs and OKRs
Employees’ understanding of Interactions' KPIs and OKRs is essential for its success. Out of 98 Interactions employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 84 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Interactions CEO & Leadership
84 /100
Interactions CEO Awards and Recognitions
Interactions’s CEO Mike Iacobucci started in this role in 2004. Mike’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Boston. With a high CEO score, Mike Iacobucci has won the Best CEOs in 2024. In addition, Mike has garnered Best CEOs for Diversity in 2023 specifically for Diversity, making Interactions’s CEO one of the top rated CEOs by diverse employees. Interactions’s CEO is highly regarded especially by employees in the Marketing department, employees in the HR department, and Hispanic or Latino employees. However, employees in the Product department, employees in the Finance department, and employees in the Customer Success department have a less favorable view of the CEO and believe there is room for improvement. Compared to Interactions’s competitors, Mike Iacobucci ranks right above Genesys CEO Tony Bates. Under Iacobucci’s leadership, Interactions employee respondents are most happy about their Compensation and the company’s Happiness. Professional Development and eNPS are two areas, according to respondents, where Interactions could stand to see real improvement.
Interactions Leadership
The Interactions Executive Team is rated a “B+” and led by CEO Mike Iacobucci, Chief Product Officer Phil Gray, and SVP, Services & Delivery Jim Nolan
Mike Iacobucci CEO / President
Mike Iacobucci serves as the CEO / President of Interactions.
Phil Gray Chief Product Officer
Phil Gray serves as the Chief Product Officer of Interactions.
Jim Nolan SVP, Services & Delivery
Jim Nolan serves as the SVP, Services & Delivery of Interactions.
Michael Iacobucci serves as the CEO of Interactions.
Mary Clermont Chief People Officer
Mary Clermont serves as the Chief People Officer of Interactions.
Candy Digges SVP, Customer Success
Candy Digges serves as the SVP, Customer Success of Interactions.
Lindsay Semas VP, Strategy & Corporate Development
Lindsay Semas serves as the VP, Strategy & Corporate Development of Interactions.
Peter Mullen Chief Marketing Officer
Peter Mullen serves as the Chief Marketing Officer of Interactions.
James Wood VP, Solution Architecture
James Wood serves as the VP, Solution Architecture of Interactions.
Interactions Salaries
How much does Interactions pay?
101 employees at Interactions rank their Compensation in the Top 5% of similar sized companies in the US (based on 212 ratings) while 100 employees at Interactions rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 196 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $133k | $133k | 1st Percentile |
20th Percentile $164k | $164k | 20th Percentile |
40th Percentile $231k | $231k | 40th Percentile |
60th Percentile $282k | $282k | 60th Percentile |
80th Percentile $309k | $309k | 80th Percentile |
100th Percentile $373k | $373k | 100th Percentile |
N/A
Average Compensation
$247,412*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Diversity & Inclusion at Interactions
Diverse employees at Interactions score the company 80/100 across various culture categories, placing Interactions in the Top 25% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Interactions across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Interactions Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
Office Perks
- Work From Home Policy
Interactions PTO
Interactions' PTO and Vacation policy typically gives 20-30 days off a year with 0% of employees expected to be work free while out of office. Paid Time Off is Interactions' most important benefit besides Healthcare when ranked by employees, with 50% of employees saying it is the most important benefit. Interactions' benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Interactions Careers
Interactions Jobs
No Recent Jobs found for Interactions on Comparably
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H1B Visa
In 2019, Interactions applied for 12 H1B visas. Of the work permits applied for, 92% were approved.
Work Permit Application Outcome
Interactions has a total of 380 employees
12
Total Applied
H1B Applications Outcome
- 92% Granted (11 out of 12)
- 8% Denied (1 out of 12)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 12)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 12)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Interactions Know You Want To Work There
Overview of Candidates Interested in Interactions on Comparably
Candidates By Department
Customer Support | 50% | |
|---|---|---|
Operations | 50% |
Candidates By Location
Hopedale | 50% | |
|---|---|---|
New York City | 50% |
Frequently Asked Questions regarding Interactions
What is Interactions address?
Interactions location is at 31 Hayward Street
Who is the CEO of Interactions?
Interactions CEO is Mike Iacobucci, their score by employees is 84
What is Interactions eNPS?
The eNPS for Interactions is 17
How many employees work in Interactions?
Interactions has 380 employees
Who are Interactions competitors?
Interactions main competitors are Genesys, Verint, CallMiner, LivePerson
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