Provide America's taxpayers top quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all. This mission statement describes our role and the public’s expectation about how we should perform that role. In the United States, the Congress passes tax laws and requires taxpayers to comply. The taxpayer’s role is to understand and meet his or her tax obligations. The IRS role is to help the large majority of compliant taxpayers with the tax law, while ensuring that the minority who are unwilling to comply pay their fair share. read more

EMPLOYEE PARTICIPANTS: 82

TOTAL RATINGS: 807

CEO: John Koskinen

IRS Customer Service Manager Salaries in Chicago

The average IRS Customer Service Manager in Chicago earns an estimated $80,432 annually, which includes an estimated base salary of $71,932 with a $8,500 bonus. IRS' Customer Service Manager compensation is $10,137 more than the US average for a Customer Service Manager. Customer Service Manager salaries at IRS in Chicago can range from $58,000 - $110,000.

In Chicago, The Customer Support Department at IRS earns $25,848 more on average than the Admin Department.

Last updated a year ago.

$15k

$32k

$49k

$65k

$130k

$200k

$258k

$80,432

Average Compensation

$71,932: avg. base

$8,500: avg. bonus

Customer Service Manager Salaries at IRS

In Chicago, Customer Service Managers earn $221 more than Technical Supports.

Technical Support

$80k*

Customer Service Manager

$78k*

CS Rep

$43k

* estimated salary

Compensation at IRS by Department

In Chicago, The Customer Support Department averages $25,848 more than the Admin Department, and $14,789 less than the Operations Department

Operations

$81,799 Avg. total comp.

+$15k

Customer Support

$67,010 Avg. total comp.

Admin

$41,162 Avg. total comp.

-$26k

Customer Service Manager Compensation by Gender (All Companies)

The average female Customer Service Manager at companies similar size to IRS reported making $64,747, while the average male Customer Service Manager at similar sized companies reported making $93,274.

Customer Service Manager Compensation by Ethnicity (All Companies)

The average Hispanic or Latino Customer Service Manager at companies similar size to IRS reported making $91,726, while the average Native American Customer Service Manager at similar sized companies reported making $59,013.

How Customer Service Managers at IRS Rate Their Compensation

The majority of Customer Service Managers at IRS believe they're not compensated fairly. 100% of Customer Service Managers at IRS say they receive annual bonuses, and the vast majority (84%) are satisfied with their benefits. See more compensation ratings at IRS

Do you believe you're paid fairly?

46% Yes

Does your company give annual bonuses?

100% Yes

100

Are you satisfied with your Benefits?

84% Yes

See IRS Customer Service Manager Salaries in Other Cities

Customer Service Manager Salaries at Similar Size Companies in Chicago

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