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Often associate would be asked to work a 12-hour or longer shift and then return to work less than 8 hours later. Scheduling was not effective. New Associates were not trained properly and held responsible for any mistakes that were made as a result of a lack of training. Communications were ineffec
What do you like best about your company?
Flexibility with scheduling so that I can meet family obligations.
What did you like most about the interview process?
They hire on the spot with a conditional background check.
What do you like best about the leadership team?
They offer flexibility with employee schedules and allow associates to trade shifts.
What would you most like to see improved at your company?
Associates need to be trusted to do the job that they were hired for and not micromanaged
What needs to change to make the company culture better?
Employees need to be valued and not treated with disdain and mistrust. Training is highly inconsistent. Associates are not empowered to make decisions and everything needs to be approved by management. Management gets annoyed if Associates call them too often for this approval process.
Why do you feel undervalued and what would make you feel better about your compensation?
This company pays their Associates significantly less than other retail stores in the same area for the same job function. There's a big push to get customers to sign up for a new credit account but no recognition for associates to meet that goal.
What's going wrong and how can it be improved?
The management staff is unprofessional to customers and customers take that out on the non Management Associates. I am seen managers just walk away from customers who have a legitimate complaint because the managers do not want to mitigate the situation when customers are frustrated.
What do your coworkers need to improve and how could you work together better?
Coworkers are not supportive of each other and often try to undermine someone else's work. The atmosphere is very uncomfortable and cutthroat management encourages coworkers to tell on their peers. So if a person makes a mistake and a co-worker sees it they will get a reward for turning the person.
Other Employee Reviews for Kohl's
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