Medallia Company Culture
Medallia Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.9/5
Top Rated Culture Dimensions
Compensation
A+Executive Team
A+Happiness
A+Leadership
A+Manager
A+Medallia CEO
Top 40%Top 40% of Similar Size Companies on Comparably
Mark Bishof
69 /100
See More
Diversity at Medallia
Top 10%Top 10% of Similar Size Companies on Comparably
A
Diverse employees at Medallia have rated Team, Manager, and Leadership as the highest categories they have scored
Women at Medallia
Top 10%Top 10% of Similar Size Companies on Comparably
A
Women at Medallia have rated Team, Manager, and Happiness as the highest categories they have scored
Medallia eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
Recommend to a Friend?
64
Medallia employees are 64% more likely to recommend Medallia as a great place to work
| 75% | Promoters |
|---|---|
| 14% | Passives |
| 11% | Detractors |
Medallia Company News
Collaboration Is Key: Medallia Values Partnership To Advance Racial Equity
April 6th, 2022April 5th, 2022April 7th, 2022
Medallia is one of the highest-scoring companies on the Race Equ(al)ity Index and we couldn't be more proud.
https://afrotech.com/collaboration-is-key-medallia-values-partnership-to-advance-racial-equity
Collaboration Is Key: Medallia Values Partnership To Advance Racial Equity - AfroTech
If you’ve been tapped into the news for any amount of time, you’ve seen performative moments by companies and cultural figures that are good in...
Global Impact Report 2022
April 15th, 2022April 14th, 2022April 16th, 2022
Download our Global Impact Report, where we seek to identify the social, environmental, and governance factors that impact our organization and conversely how we shape and impact the environment and society around us. https://www.medallia.com/diversity/
Diversity, Inclusion, and Belonging | Employee Culture at Medallia
Diversity, inclusion, and belonging matter at Medallia. Join our team for a career in CX strategy at one of the fastest-growing customer experience companies.
Supporting Equitable Pathways into Tech with Black Girl Ventures
April 15th, 2022April 14th, 2022April 16th, 2022
At Medallia, Women’s History Month is a continuous journey. It’s a month when we continue to share the diverse experiences of Medallian women everywhere, recognize those who break down barriers and biases at work, and promote organizations that promote equity within the technology industry. https://www.medallia.com/blog/black-girl-ventures-interview-simeon-watson/
Supporting Equitable Pathways into Tech with Black Girl Ventures
Here's why we sponsored a pitch competition that provides access to financial and social capital for Black and Brown female-identifying tech trailblazers.
Supporting Equitable Pathways in Tech
March 31st, 2022March 30th, 2022April 1st, 2022
As a company that values every experience, we’re excited about our ever-evolving partnership with Black Girl Ventures. #BGV #BlackGirlVentures
https://www.medallia.com/blog/black-girl-ventures-interview-simeon-watson/?source=Marketing%20-%20Social&utm_campaign=FY23Q1_GLBL_Medallia_Blog_Campaign&utm_source=linkedin&utm_medium=social&utm_content=blog&utm_term=black-girl-ventures-interview-simeon-watson_static_1200x628_033122
Supporting Equitable Pathways into Tech with Black Girl Ventures
Here's why we sponsored a pitch competition that provides access to financial and social capital for Black and Brown female-identifying tech trailblazers.
What is Black Culture?
March 22nd, 2022March 21st, 2022March 23rd, 2022
This Black History Month, we are focusing on the Black experience. And we are opening up our celebrations and education by answering, “What is Black Culture?” Welcome to our cookout, hold the raisins.
https://www.medallia.com/blog/what-is-black-culture/
Working at Medallia
Working at Medallia is rated highly by 697 employees, across various culture dimensions. Medallia employees are most satisfied about Compensation, Executive Team, and Happiness categories, putting Medallia’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 10% compared to other companies in San Francisco. See below in detail how working at Medallia was rated by employees.
Overall Company Culture at Medallia
A+
Overall Company Culture at Medallia is rated A+
Last updated 14 days ago
Top
5%
Medallia ranks in the Top 5% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Medallia Employee Reviews
Out of 3522 Medallia employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Medallia improve their work culture.
| Positive Reviews | 94% |
|---|---|
| Constructive Feedback | 6% |
Constructive Feedback From Medallia Employees
- Why do you feel undervalued and what would make you feel better about your compensation?Low paid compared to others in the same role, and compared to others joining the organization.
Medallia Company Information
Medallia Company Overview
We value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title.
Medallia was founded in 2001 and its current CEO is Mark Bishof. Since its inception 25 years ago, Medallia has grown to 2500 employees.
Medallia Mission, Vision & Values
Medallia Mission Statement
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Growing quickly, with a global footprint that spans the US, EMEA, LATAM, and APAC regions. Here, we value people for each of the aspects that make them whole.
Medallia Values
- Embrace a Growth Mindset
- Do What You Say
- Relentlessly Create Customer Value
- Value People
- Fight to Win
Sustainability and Corporate Social Responsibility at Medallia
Medallia is committed to making a global impact through policies and practices that promote ethics and integrity, diversity and inclusion, environmental responsibility, and social impact. Launched in May 2021, Medallia’s ESG program highlights our progress to date in our first annual global impact report. We view social and environmental impact just as we do our software - as an aspect of business in which we must strive for continuous improvement.
We can achieve your CX goals and vision by working closely with your organization from frontline to C-suite executives, activating every employee to drive adoption and engagement.
As a natural evolution of our pledge, we are excited to launch our new Medallia.org Fund.
Nonprofits are more vital than ever as COVID-19, racial equity movements, and natural disasters have caused tremendous disruptions to the educational, health, and economic systems that we all rely on. That is why the Medallia.org Fund, in partnership with Tides (the leader in corporate philanthropic strategy and management), will provide monetary support to organizations focused on diversity and inclusion, as well as those providing frontline relief during emergencies.
| Headquarter | 6220 Stoneridge Mall Rd Pleasanton, CA 94588 United States of America |
|---|---|
| Website | www.medallia.com |
| Founding Date | 2001 |
| Tel | +1 (650) 321-3000 |
| Company Status | Private |
| Jobs | www.medallia.com/careers/ |
| Social Sites |
We invite you to take a peek to learn more about Medallians who have greatly contributed to our Global Week of Giving week! Listen as Adeline Koh, Jane Tan and Elizabeth Chong share their mission to support Giving it Back to Kids dedicated to transforming children’s lives through education and medical care in Vietnam.
Meet Alisha, our Global DEIB Community Manager. She shares information about Medallia's initiatives around diversity and inclusion. And, Genil Washington, Director of Global Talent Acquisition, discusses imposter syndrome.
Meet Kelly Redondo and her mission to support Tower Hamlets EBP Business Education Partnership during our Global Week of Giving.
Medallia Employees
Medallia has 2500 employees. 697 employees at Medallia have reviewed Medallia across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 14 days ago.
Overall, the 697 Medallia employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Medallia are extremely happy with their total compensation at Medallia, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Medallia are extremely happy with their team. 697 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Medallia are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Medallia believe the environment at Medallia is positive. Most Participants believe the pace of work at Medallia is comfortably fast. About 62% of the employees at Medallia work 8 hours or less, while 2% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Medallia are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Medallia employees generally work 8.8 hrs a day
Work Hours
A Day in the Life
Employees at Medallia report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Medallia have 1 meeting
Meetings
A Day in the Life
96% of Medallia employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Medallia employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
86% of Medallia employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Medallia employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
93% of Medallia employees call their work environment positive
Environment
Joining Medallia - Employee Onboarding
The prevailing opinion from employees about joining Medallia is that the company was very prepared on their first day. Medallia employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Medallia KPIs and OKRs
Employees’ understanding of Medallia's KPIs and OKRs is essential for its success. Out of 662 Medallia employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 568 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Articles
Medallia CEO & Leadership
69 /100
Medallia CEO Awards and Recognitions
Medallia’s CEO Mark Bishof started in this role in 2025. Mark’s approval rate is just above average, putting Mark in the Top 40% of all CEOs of similar-sized companies on Comparably, and in the Bottom 45% compared to the CEOs of all other companies in San Francisco. Mark Bishof is well regarded by employees for the Compensation Medallia offers, and ranks among the Top 5% of CEOs by employees in that category. Mark is most liked by employees in the Sales department and employees with 1 to 3 Years experience. However, employees identified with Other ethnicities have a slightly unfavorable view of the CEO. When compared to Medallia’s competitors, Mark Bishof ranks just below Slack’s CEO Stewart Butterfield. With Mark’s leadership, Medallia employee respondents are most happy about their Compensation and Executive Team. Mark was rated slightly below average for Perks And Benefits.
Medallia Leadership
The Medallia Executive Team is rated an “A+” and led by CEO Mark Bishof, EVP, Chief Technology Officer Robert Baca, and EVP, Chief People Officer Stefanie Wittner
Mark Bishof CEO / President
As a pioneer in experience management technology with over 40 years of leadership experience, Mark drives Medallia’s... read more
Robert Baca EVP, Chief Technology Officer
Robert leads the strategy and execution for the technical infrastructure at Medallia. Robert has over 20 years of... read more
Stefanie Wittner EVP, Chief People Officer
Stefanie leads the People and Culture function at Medallia, bringing more than 20 years of experience to the role.... read more
Mark Bishof Chairman and CEO
As a pioneer in experience management technology with over 40 years of leadership experience, Mark drives Medallia’s... read more
Sid Banerjee Chief Strategy Officer
Over a nearly 30-year career, Sid has amassed deep skills building companies and solutions based on customer experience,... read more
Ram Ramachandran Chief Transformation Officer
Ram is a technology operating executive with 30+ years of experience in enterprise software. Most recently, he served as... read more
Jamie Hunter Chief of Staff and Head of Corporate Development
Jamie is a seasoned operations leader with over 15 years of experience in finance, operations, and corporate strategy.... read more
Karl Knoll General Counsel
Karl has spent his career representing technology companies both domestically and abroad for well over two decades. As... read more
Medallia Salaries
How much does Medallia pay?
How much do people at Medallia get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Medallia is $136,014, or $65 per hour, while the estimated median salary is $139,585, or $67 per hour.
At Medallia, the highest paid job is a Director of Engineering at $243,758 annually and the lowest is a CS Rep at $52,263 annually. Average Medallia salaries by department include: HR at $149,580, Business Development at $101,796, Engineering at $155,644, and Design at $115,290. Half of Medallia salaries are above $139,585.
687 employees at Medallia rank their Compensation in the Top 5% of similar sized companies in the US (based on 1431 ratings) while 685 employees at Medallia rank their Perks And Benefits in the Top 10% of similar sized companies in the US (based on 1347 ratings).
Salaries contributed from Medallia employees include job titles like Data Scientist, Senior Developer, Developer, and Director of Product. Comparably data has a total of 21 salary records from Medallia employees.
Last updated 15 days ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $81k | $81k | 1st Percentile |
17th Percentile $110k | $110k | 17th Percentile |
33rd Percentile $139k | $139k | 33rd Percentile |
50th Percentile $186k | $186k | 50th Percentile |
67th Percentile $226k | $226k | 67th Percentile |
83rd Percentile $269k | $269k | 83rd Percentile |
100th Percentile $281k | $281k | 100th Percentile |
$136,014*
Average Compensation
$139,585*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Medallia Salaries by City
Medallia Salaries by Department
Diversity & Inclusion at Medallia
Diverse employees at Medallia score the company 83/100 across various culture categories, placing Medallia in the Top 10% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Medallia across various culture dimensions.
BRINGING YOUR WHOLE SELF TO WORK,Hiring the whole person begins with inclusion which starts with diversity. A core value we take seriously is cultivating a culture where everyone feels a sense of belonging. ,,DEIBs mission is to confront inequality and take action to combat the systemic barriers that have plagued the tech industry by creating a culture where everyone is seen, heard, and respected in every part of our business internally and externally. Ensuring that all people who interact with Medallia understand that we are a product to serve everyone.,,OUR COMMUNITIES,Medallia’s DEIB practice sponsors nine officially chartered ERGs, which are Medallian-led communities that are open to all employees. These communities are empowered to drive initiatives ensuring every voice is heard. Our ERG’s are also encouraged to give back to causes that matter to them through Medallia’s Employee Resource Group Gift Matching program. Read more about our philanthropic efforts at Medallia.com/giving.
Ranked Culture the Highest
Ranked Culture the Lowest
Medallia Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
Office Perks
- Legal Assistance
- Work From Home Policy
Medallia PTO
Medallia's PTO and Vacation policy typically gives unlimited days off a year. Paid Time Off is Medallia's 2nd most important benefit besides Healthcare when ranked by employees, with 29% of employees saying it is the most important benefit. Medallia's benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Medallia Careers
Medallia Jobs
No Recent Jobs found for Medallia on Comparably
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Let Medallia Know You Want To Work There
Overview of Candidates Interested in Medallia on Comparably
Candidates By Department
All Industries | 26% | |
|---|---|---|
Product | 15% | |
Marketing | 11% | |
Engineering | 7% | |
IT | 6% | |
Other | 35% |
Candidates By Location
San Francisco | 30% | |
|---|---|---|
New York City | 7% | |
Baltimore | 4% | |
Portland | 2% | |
Washington | 2% | |
Other | 54% |
Frequently Asked Questions regarding Medallia
What is Medallia address?
Medallia location is at 6220 Stoneridge Mall Rd
Who is the CEO of Medallia?
Medallia CEO is Mark Bishof, their score by employees is 69
What is Medallia eNPS?
The eNPS for Medallia is 64
What is the salary for Customer Service Manager in Medallia?
Customer Service Manager average salary in the US is 110k
What are the salaries in the Engineering in Medallia?
The average salaries for Engineering in Medallia is 156k
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