Mphasis NPS & Customer Reviews

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Mphasis

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About Mphasis' Brand

MphasiS consistently delivers global Infrastructure Technology Outsourcing, Applications Services Outsourcing and Business Process Among its major competitors, Mphasis is ranked in 4th place for NPS while Sasken is 1st, and Mindtree is 2nd.

Brand at a Glance

84%

Customer Loyalty

3.7/5

Product Quality

3.9/5

Pricing

4/5

Customer Service

Mphasis Ranking

^#2 / 4 of its competitors

Mphasis NPS

Mphasis's Net Promoter Score (NPS) is a 25 with 60% Promoters, 5% Passives, and 35% Detractors. Net Promoter Score tracks whether Mphasis's customers would recommend using the product based on a scale of -100 to 100.

Mphasis Overall NPS

NPS

60%	Promoters
5%	Passives
35%	Detractors

Mphasis NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 27	Jun 2023	27
Jul 2023 27	Jul 2023	27
Aug 2023 24	Aug 2023	24
Oct 2023 24	Oct 2023	24
Jan 2024 24	Jan 2024	24
Feb 2024 24	Feb 2024	24
Mar 2024 25	Mar 2024	25
May 2024 23	May 2024	23
Jul 2024 23	Jul 2024	23
Aug 2024 23	Aug 2024	23
Aug 2025 25	Aug 2025	25
Dec 2025 25	Dec 2025	25

How Other Brands Compare

Mphasis is ranked second for NPS among its competitors. Wipro Limited and Accenture come in first and third, with Infosys coming in at #4.

	Mphasis	Accenture	Infosys	Wipro Limited
Global Ranking	#-	#124	#502	#726
NPS	25	20	15	28
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$168.12B	$80.98B	$16.33B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Mphasis NPS by Gender

Mphasis's NPS was rated 56 by Male customers on Comparably.

Male

Mphasis's NPS was rated 56 by Male customers on Comparably.

78%

Promoters

Passives

22%

Detractors

Female

N/A

Mphasis's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Mphasis NPS by Ethnicity

Mphasis's NPS was rated 100 points by both Asian or Pacific Islander and Other customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 100	Asian or Pacific Islander	100
Other 100	Other	100

Mphasis NPS by Age

Mphasis's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

41-45

67%

33%

Mphasis NPS by Usage

Mphasis's NPS was rated 100 points by customers who have used Mphasis's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 100	Less than 1 Year	100

Mphasis NPS vs. Competitors

Compared to its competitors, Mphasis's NPS is rated right above TCS (Tata Consultancy Services), and is preceded by Wipro Limited.

COMPANY		NPS Score
	Sasken	100
	Mindtree	30
	Wipro Limited	28
	Mphasis	25
	TCS (Tata Consultancy Services)	23
	Accenture	20
	Infosys	15
	zensar	0
	Silicus Technologies	N/A
	Persistent	N/A
	Microland	-34

Mphasis Customer Reviews

Out of the 2 Mphasis customer reviews 2 were positive and 0 were constructive. Mphasis customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Mphasis Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Mphasis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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84%

16%

Mphasis Customer Loyalty Score by Gender

Mphasis's Customer Loyalty score was rated 90 by Male customers on Comparably.

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Male

90%

Yes

Female

N/A

Yes

Mphasis Customer Loyalty Score by Ethnicity

Mphasis's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.

% who answered "Yes"

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100

out of 100

Asian or Pacific Islander

100

out of 100

Other

Mphasis Customer Loyalty Score by Age

Mphasis's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
41-45 70%	41-45	70%

Mphasis Customer Loyalty Score by Usage

Mphasis's Customer Loyalty score was rated 100% by customers who have used Mphasis's products/services for Less than 1 Year.

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Less than 1 Year	100%

Mphasis Customer Loyalty Score by Industry

Mphasis's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

Mphasis Customer Loyalty vs. Competitors

Compared to its competitors, Mphasis's Customer Loyalty score is rated right above TCS (Tata Consultancy Services), and is preceded by Wipro Limited.

COMPANY		Customer Loyalty Score
	Sasken	100%
	zensar	100%
	Mindtree	88%
	Wipro Limited	85%
	Mphasis	84%
	TCS (Tata Consultancy Services)	83%
	Infosys	82%
	Accenture	71%
	Microland	53%
	Silicus Technologies	N/A
	Persistent	N/A

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Mphasis Product Quality

3.7/5

Mphasis has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Mphasis Product Information

Mphasis’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mphasis's product the highest.

Website: http://www.mphasis.com

Company Size: 10,000+ Employees

Industry

Tech

Business Services

Enterprise

SaaS

Quick Insights into Mphasis Product Quality

Mphasis's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 41-45.

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Ranked Mphasis Product Quality the Highest

Asian or Pacific Islander	5
Less than 1 Year	4.8
Tech	4.7

Ranked Mphasis Product Quality the Lowest

Other	4.7
41-45	4.1

Mphasis Product Quality Score by Gender

Mphasis's Product Quality score was rated 4.5 by Male customers on Comparably.

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Male

4.5/5

Female

N/A

Mphasis Product Quality Score by Ethnicity

Mphasis's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 5	Asian or Pacific Islander	5
Other 4.7	Other	4.7

Mphasis Product Quality Score by Age

Mphasis's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 4.6	18-25	4.6
41-45 4.1	41-45	4.1

Mphasis Product Quality Score by Usage

Mphasis's Product Quality score was rated 4.8 stars by customers who have used Mphasis's products/services for Less than 1 Year.

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Less than 1 Year	4.8

Mphasis Product Quality Score by Industry

Mphasis's Product Quality score was rated 4.7 stars by Tech industry customers.

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Tech	4.7

Mphasis Product Quality vs. Competitors

Compared to its competitors, Mphasis's Product Quality score is rated right above Accenture, and is preceded by Mindtree.

COMPANY		Product Quality Score
	Sasken	5/5
	Wipro Limited	3.9/5
	TCS (Tata Consultancy Services)	3.8/5
	Mindtree	3.8/5
	Mphasis	3.7/5
	Accenture	3.7/5
	Infosys	3.7/5
	Microland	3.2/5
	zensar	2.2/5
	Silicus Technologies	N/A
	Persistent	N/A

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Mphasis Pricing

Mphasis ROI & Value For Money

3.9/5

Mphasis has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Mphasis Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Mphasis ROI

Mphasis's ROI score was rated highest by Other customers, and rated lowest by customers ages 41-45.

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Ranked Mphasis ROI the Highest

Other	4.9
18-25	4.8
Less than 1 Year	4.4

Ranked Mphasis ROI the Lowest

Asian or Pacific Islander	4.1
41-45	4

Mphasis ROI Score by Gender

Mphasis's ROI score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

Mphasis ROI Score by Ethnicity

Mphasis's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 4.9	Other	4.9

Mphasis ROI Score by Age

Mphasis's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 4.8	18-25	4.8
41-45 4	41-45	4

Mphasis ROI Score by Usage

Mphasis's ROI score was rated 4.4 stars by customers who have used Mphasis's products/services for Less than 1 Year.

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Less than 1 Year	4.4

Mphasis ROI Score by Industry

Mphasis's ROI score was rated 4.4 stars by Tech industry customers.

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Tech	4.4

Mphasis Pricing vs. Competitors

Compared to its competitors, Mphasis's ROI score is rated right above Wipro Limited, and is preceded by Mindtree.

COMPANY		Pricing Score
	Sasken	4.5/5
	Mindtree	3.9/5
	Mphasis	3.9/5
	Wipro Limited	3.8/5
	TCS (Tata Consultancy Services)	3.8/5
	Infosys	3.7/5
	Accenture	3.6/5
	Microland	3/5
	zensar	1.5/5
	Silicus Technologies	N/A
	Persistent	N/A

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Mphasis Customer Satisfaction (CSAT)

Mphasis Customer Satisfaction (CSAT) Score

79 / 100

Mphasis has an overall Customer Satisfaction score of 79 rated by its users and customers.

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Very Satisfied	36%
Satisfied	43%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	1%
Very Dissatisfied	11%

Very Satisfied

36%

Satisfied

43%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Mphasis Customer Satisfaction

Mphasis's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.

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Ranked Mphasis Customer Satisfaction the Highest

18-25	100%
Asian or Pacific Islander	100%
Less than 1 Year	100%

Ranked Mphasis Customer Satisfaction the Lowest

Other	100%

Mphasis Customer Satisfaction Score by Gender

Mphasis's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	57%
	Satisfied	43%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Mphasis Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
100%
Other
100%

CSAT according to Asian or Pacific Islander

Mphasis' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Mphasis' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	25%
Satisfied	75%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

75%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Mphasis Customer Satisfaction Score by Age

Mphasis's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

100%

Mphasis Customer Satisfaction Score by Usage

Mphasis's Customer Satisfaction score was rated 100 points by customers who have used Mphasis's products/services for Less than 1 Year.

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Less than 1 Year	100

Mphasis Customer Satisfaction Score by Industry

Mphasis's Customer Satisfaction score was rated 100 points by Tech industry customers.

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			"label": "Tech",
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Tech	100

Mphasis Customer Satisfaction vs. Competitors

Compared to its competitors, Mphasis's Customer Satisfaction score is rated right above Infosys, and is preceded by Wipro Limited.

COMPANY		Customer Satisfaction (CSAT) Score
	Sasken	100%
	Mindtree	89%
	Wipro Limited	83%
	Mphasis	79%
	Infosys	77%
	TCS (Tata Consultancy Services)	75%
	Accenture	75%
	Microland	67%
	zensar	50%
	Silicus Technologies	0%
	Persistent	0%

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Mphasis Customer Service

4/5

Mphasis has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Mphasis's Customer Service

Address

New York City, NY 10016

Website

http://www.mphasis.com

Quick Insights into Mphasis Customer Service

Mphasis's Customer Service score was rated highest by Other customers, and rated lowest by customers ages 41-45.

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Ranked Mphasis Customer Service the Highest

Other	4.9
18-25	4.8
Less than 1 Year	4.4

Ranked Mphasis Customer Service the Lowest

Asian or Pacific Islander	4.1
41-45	4

Mphasis Customer Service Score by Gender

Mphasis's Customer Service score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

Mphasis Customer Service Score by Ethnicity

Mphasis's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 4.9	Other	4.9

Mphasis Customer Service Score by Age

Mphasis's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 4.8	18-25	4.8
41-45 4	41-45	4

Mphasis Customer Service Score by Usage

Mphasis's Customer Service score was rated 4.4 stars by customers who have used Mphasis's products/services for Less than 1 Year.

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Less than 1 Year	4.4

Mphasis Customer Service Score by Industry

Mphasis's Customer Service score was rated 4.4 stars by Tech industry customers.

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Tech	4.4

Mphasis Customer Service vs. Competitors

Compared to its competitors, Mphasis's Customer Service score is rated right above Mindtree, and is preceded by Wipro Limited.

COMPANY		Customer Service Score
	Sasken	4.5/5
	Wipro Limited	4/5
	Mphasis	4/5
	Mindtree	3.9/5
	TCS (Tata Consultancy Services)	3.9/5
	Accenture	3.8/5
	Infosys	3.8/5
	Microland	2.8/5
	zensar	1.5/5
	Silicus Technologies	N/A
	Persistent	N/A

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Mphasis as an Employer

4.1/5

Mphasis has a 4.1/5 stars for its overall company culture rated by their employees

top

20%

CEO of Mphasis

Nitin Rakesh

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Mphasis scored a 25 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Mphasis would recommend the brand to a friend. ENPS measures how likely Mphasis employees would recommend working at Mphasis to a friend.

Net Promoter Score

NPS Score

60%	Promoters
5%	Passive
35%	Detractors

Employee Net Promoter Score

eNPS Score

47%	Promoters
22%	Passive
31%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail