Nextiva Claimed Company
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021.
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It's a job and time on the resume, and I've made some friends but that's it. As much as I wish I had more to say, this company adds little value and only adds stress, disappointment, and frustration to my life when I think about work. I literally could be replaced by our IVR studio my job is so dull
What are some of the best things about your team?
Good people; helpful. I like everyone on my team for the most part.
What does the leadership team need to get better at?
Do more than just send excessive daily emails saying "we need more money" and having such a hire to fire pathway for employees. Retention is clearly not important. Eric left, Christine left, countless managers have left, the AE turnover is insane. Tomas better use that $200m really well.
What's going wrong and how can it be improved?
Constant change, often for the worse. No real sales strategy other than "call more and sell more" meanwhile clients get overcalled and annoyed. Quota is way too high and never adjusts for YoY and current market trends. Zero quota relief for sick days or training. My manager unfortunately is unqualif
Why do you feel undervalued and what would make you feel better about your compensation?
My job is literally being outsourced to a 3rd party that has a 10% close rate and pays their employees $4 an hour no commission. My leads, 60%+ of them, go to this cut-rate contractor when I need those leads to sell. When I don't hit quota my manager is all too happy to put me on discipline.
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