Nextiva Claimed Company
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021.
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Nextiva has continued to move me up in the company, based on my success and work ethic. I love what I do and I think customers know that.
Briefly describe your overall experience at your company
I love Nextiva because I've been treated fairly, I've advanced and I'm compensated fairly.
What is the best part about your compensation package?
Benefits are mostly paid for by Nextiva
What is most positive about the culture and environment at your company?
Leadership keeps things fresh and exciting.
What is the best part about your compensation package?
Most of my benefits are paid for by Nextiva
What makes you most happy at work?
Resolving customer issues upon request.
What makes you most happy at work?
I love to help my customers with problem resolution.
What is most positive about the culture and environment at your company?
Work from home but using Chime to be able to connect with any Nextiva employee.
What do you like best about the leadership team?
Leadership shows they are invested in making us better at our jobs and the best in our industry.
What do your coworkers need to improve and how could you work together better?
Onboarding technicians need more training and they need to slow down and make sure builds and build updates are done correctly the first time.
What are some of the best things about your team?
We really are a team and I know if I need assistance, there is someone willing to jump in, listen and assist to resolve customer problems.
What do you like best about the leadership team?
The Nextiva Executive team and CEO's listen to and appreciate their employees by increasing compensation based on team feedback as well as by what the market tells them.
Other Employee Reviews for Nextiva
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