Nextiva Claimed Company
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021.
read more
Nextiva is SINCERELY concerned about people both inside the company as well as our customers. Nextiva is willing to do anything reasonable to help anyone be a happier employee/customer...and THAT is Amazing! I don't want to work anywhere else. I want to retire from this company and find my place.
Briefly describe your overall experience at your company
Pleasantly surprised. I feel valued and like the company wants to keep me here.
What is the best part about your compensation package?
Guaranteed life coverage up to $100000. Not sure I'd qualify for it outside of work.
What makes you most happy at work?
When a lead or colleague shows me how to do something I don't know how to do yet.
What do you like best about the leadership team?
Overall decent and kind. They treat me like a person and not a work animal....with respect and consideration as to what I might really want.
What are some of the best things about your team?
We enjoy each other's company a great deal. We help each other with problems and advice that we share (not everyone knows everything about everything)!
What are some of the best things about your team?
Coworkers support each other and treat each other well with positive energy and sincerity overall. I get more help from my co-workers than I do my immediate supervisor, however.
What do you like best about the leadership team?
That they are (with one exception) sincerely concerned about my personal happiness as a way to help me do my job to the best of my ability. This motivates me a great deal.
What is most positive about the culture and environment at your company?
The fact that we are treated with respect from top to bottom. Overall, people try to treat others as they'd like to be treated by looking at what can be done to help, rather than replace someone who has an issue.
What is most positive about the culture and environment at your company?
Principles outweigh personalities here. The execs and Thomas care about us and put the people first (employees and clients) and that is what catches the profit. It's the first place I WANT to stay at and look forward to be working! I don't worry about being fired/confronted...ever. I feel safe here.
What makes you most happy at work?
Our weekly meeting where we get to interact with each other and have some fun and show each other just how great and funny we all are....and the amazing way we work together! Getting up to work at Nextiva is great as people come first and problems are always resolved without the emotion.
Why do you feel undervalued and what would make you feel better about your compensation?
It is not obvious how to follow up or improve on specific skills connected to my position, and I'm expected to learn additional tech skills on my own. So, I'm not in a position to ask for a better wage. I'd like to be an "XBert" technician, but that course was shelved.
Other Employee Reviews for Nextiva
×