Office Depot – Replacing outdated systems for their CSAT and rewards, actually making sure the offsite techs are accessible and actually complete jobs, replacing CSAT to represent the binary it actually is so that there is fair representation of performance.

Office Depot Claimed Company

Office Depot is a supplier of office products and services. read more

EMPLOYEE PARTICIPANTS: 641

TOTAL RATINGS: 7574

CEO: Gerry Smith

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Replacing outdated systems for their CSAT and rewards, actually making sure the offsite techs are accessible and actually complete jobs, replacing CSAT to represent the binary it actually is so that there is fair representation of performance.

What's going wrong and how can it be improved?

There needs to be fair representation on metrics measured. A 4 should equal 4, not zero. Technicians need to be reachable and held accountable for their consistent failed services. All stores need to be pushed towards being more like the STOFs.

Other Employee Reviews for Office Depot

What needs to change to make the company culture better?

It's all gone downhill. Not much to change it except to make wrongs right - too late now.
Environment review from Marketing Dept

What is most positive about the culture and environment at your company?

My coworkers and the customers
Environment review from Operations Dept

What do you like best about the leadership team?

I am able to work with rather than for them.
Leadership review from Sales Dept

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Office Depot – Replacing outdated systems for their CSAT and rewards, actually making sure the offsite techs are accessible and actually complete jobs, replacing CSAT to represent the binary it actually is so that there is fair representation of performance.

Replacing outdated systems for their CSAT and rewards, actually making sure the offsite techs are accessible and actually complete jobs, replacing CSAT to represent the binary it actually is so that there is fair representation of performance.

Other Employee Reviews for Office Depot

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