
The bonuses when the store actually achieve their goals.
Go back to drug testing and better background checks
As I mentioned before, actually listen and stop assuming.
Listen to the employees and customers and stop assuming you know what everyone needs.
The district manager that I work for holds about 5 conference calls a week and not a single one is worth it. Stop holding so many conference calls and focus more on the customers walking into the store.
The Executives have lost track of what true customer service is. The see the customers as numbers and dollar signs. They need to go back to LISTENING to the customers and assuming they know what the customers are looking for.