Pilot Flying J Outlook Employee Reviews | Comparably
Pilot Flying J Claimed Company
Pilot Flying J is committed to making life better for America's drivers. Headquartered in Knoxville, Tennessee, Pilot Flying J has over 650 retail locations and is the largest operator of travel centers and travel plazas in North America. The Pilot Flying J network provides customers with access to over 60,000 parking spaces for trucks, over 4,400 showers and over 4,000 diesel lanes, of which over 2,800 offer DEF at the pump. Pilot Flying J currently employs over 28,000 people and generate sales of 9 billion gallons of petroleum annually. read more
EMPLOYEE
PARTICIPANTS
1736
TOTAL
RATINGS
14084
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Pilot Flying J Outlook Employee Reviews

What makes you most happy at work?

When it comes time to actually go home

Payment is very nice i think I'm going to leave this work

The guest and their complements

A happy and satisfied customer

The flexibility and the consistency

Yet again the coustmers .

My team and how we work together to get things done

Being around good friendly people

Customers and co workers are amazing.

Learning something new and working with other co workers that I typically don't work with. The greetings of my coworkers.

My customers as well as the crew.

Coworkers and customers converstion on life

I know what I need to get done everyday.

My awesome team! They make my job easier when they work as hard as they do.

Review from Customer Support Dept

The people interaction, solving problems, settling disputes, fixing emergencies.

Review from Operations Dept

Just being able to do my job

I love Interacting with my costumers

Awesome drivers and Customers from ALL parts of the country and Canada

Cooperation between employees and management team

Review from Customer Support Dept

My guest and the way they show appreciation

What's going wrong and how can it be improved?

Educate corporate to set priorities and not targeting those with handicap.

The company cares less about it's employees than it does about profit

This company needs to improve HR, GM to DM interactions and employee appreciation.

Review from Customer Support Dept

Poor communication by management. Hire a manager that's willing to work with staff.

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Overpriced, greedy employers, little care for the customers

Bring new management in starting with the two female managers who act like they run the place. The store manager needs more experience and training

I feel there's a lot of favoritism and special request and management could be on the level more without all the discrimination cuz they make differences in their employees

Better pay better managers better insurance

Needs better management different leaders

Review from Operations Dept

Change the wholanageent staff from kitchen to subway to general manager. They are only concerned with there bonis. Could care less about anything else. This store is pitiful.

Management needs to be held accountable and lead by example. Stop creating hostile work environments

Pay people their worth! You have a few people that are worth their weight in gold, we need to be compensated for our hard work. I'm mentally and physically exhausted everyday. You could imagine trying to make ends meet and barely being able to do so. 100% defeated

Customers aren't able to get in and get out quickly due to staffing and people working have zero working with the public skills.

Review from Customer Success Dept

Companies should not be so desperate to hire people that they resort to filling their stores with ungrateful addicts.

The store is dirty for hours on end during peak times. To include but not limited to drink stations and bathrooms.

Review from Operations Dept

Stop hiring super degraded people.

No one cares anymore about their job

Review from Sales Dept

Training the maintenance persona needs more detail

I hate every person at 621

What do you like best about your company?

Nothing anymore . I feel like someone I can’t recognize in the mirror anymor

Review from Sales Dept

What would you most like to see improved at your company?

Equally first and foremost. There are too many indiscrepancies within building

Review from Sales Dept

Review Sentiment at Pilot Flying J

66
66%
34
34%

About Pilot Flying J's Outlook

C-
62/100

Where This Score Ranks Pilot Flying J's Outlook

BOTTOM
30%

In the Bottom 30% of 1226 similar size companies on Comparably

?

Not enough ratings to compare against companies in Morristown, TN

1st

1st place versus 2 competitors rated on Comparably

Pilot Flying J's Outlook is scored a C- by 2729 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” Pilot Flying J's Outlook score helps to boost their overall culture score, due partly to the fact that the HR department’s positive scores help Outlook to be one of Pilot Flying J's stronger culture attributes. Use the filters below to understand Pilot Flying J employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated 5 days ago.

Rate Outlook the Highest

  • Tenure - Less than 1 Year
    +16%
  • Tenure - 1 to 2 Years
    +16%
  • Department - HR
    +15%

Rate Outlook the Lowest

  • Department - Engineering
    -30%
  • Experience - 6 to 10 Years
    -22%
  • Ethnicity - Other
    -17%

How Pilot Flying J's Outlook Score is Calculated

FILTER RATINGS BY

Results from 1695 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

61
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantastic20%
Good29%
Neutral28%
Bad13%
Terrible10%
How do your customers perceive your company?
AnswerPercent
Yes59%
No41%
Are you typically excited about going to work each day?
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Rate your company