Customer service agents need to learn that customer service is not about them and when a customer has a problem, they should not take it personally. Customer service needs to follow up on their promises and not be argumentative or talk over a customer who is in mid sentence.

Other Employee Reviews for Pottery Barn

What is the best part about your compensation package?

Vacation, sick time and float days
Compensation review

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Each day is diverse and the team and clients make each day enjoyable
Review from Sales Dept

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Good company to work for. The only criticism I have is that there is a sense of favoritism with leadership.
Review from Sales Dept

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Cut throat. Work you till your burnt out or find a way to use others to get your work done.

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Best place to work at

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