PPL Employee Reviews
Out of 71 PPL employee reviews, 57% were positive. The remaining 43% were constructive reviews with the goal of helping PPL improve their work culture. The Customer Support team, with 54% positive reviews, reports the best experience at PPL compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Smart, foward looking, community minded.
Direction. Easy communication when needed
Review from Customer Support Dept
They are well organized and seek to benefit individuals in need.
They are always opened to new ideas
What does the leadership team need to get better at?
Listening to its employees, treating them with respect and not focus totally on diversity buy quality and experience.
Quit ruling from the ivory tower and lead from the front not the back
Constructive culture, hiring people based on experience and skill level not JUST for diversity.
Listen to their employees more often
Review from Customer Support Dept
The leadership at PPL is horrible. Totally ignorant of a utility should run. They are there only for themselves and not the benefit of customers and employees. What's worse they are putting safety and reliability in jeopardy by their poor decisions.
What is the best part about your compensation package?
The best part is 401(k)
At-risk compensation ensures that superior performance is recognized.
pension, vacation, flex time and sick leave
I do not receive benefits, however, the hourly pay makes up for it. There are glitches from time to time within this company, but as an employee I am treated generously.
Bonuses and annual and sick leave
Why do you feel undervalued and what would make you feel better about your compensation?
Return to the ESOP benefit and better health insurance.
Below the level of Director there are no stock benefits. They were cut 8 years ago.
The progression line was stopped. Allow employees to progress.
Review from Customer Support Dept
We are all made to feel undervalued as if anyone off the street can take our jobs
What are some of the best things about your team?
Concientious and dedicated. Willing to help.
Knowledge, experience, dedication, loyalty, perseverance.
We respect one another and value differences.
We have a diverse work group
Review from Customer Support Dept
Rarely see them but meetings are fun and entertaining
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
more like a family than a team. Unfortunately the top execs ruin that dynamic.
No company meetings are held
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
There is NOTHING positive about it.
Recognizes that employees delver the results are customers want.
Getting to know people from other backgrounds
Review from Customer Support Dept
My particular area of work in PPL is caring for individuals with special needs. Every attendant learns valuable wisdom from spending time with people.
Very clean environment for all the workers
What needs to change to make the company culture better?
Practice what is preached, a constructive culture.
hostile work environment, management has no clue of what actually goes on the company. Use fear and intimidation to manage
Nothing the company has a good environment
Review from Customer Support Dept
give us more money and better days off
What did you like most about the interview process?
I was interviewed during the whole covid crisis so it was relatively easy and quick. At tgat time the interviewing and hiring process was shortened. They were in dire need of employees.
Immediate, personalized follow up after interview.
The interviewer was very friendly and put me at ease
Review from Customer Support Dept
What would you improve about your company's interview process?
Again, focus on quality and experience. Stop hiring for the sake of diversity.
Have interviewers chosen based on their experience and knowledge of the position.
Cover relevant work experience and skills
What makes you most happy at work?
Allowing employees to determine how we should best address our challenges.
Talking to patient and helping them with daily tasks
Review from Customer Support Dept
My job with the clients
Review from Customer Support Dept
Spending time with my patient, creating activities to keep my patient happy and occupied, making my patient smile.
Knowing I'm helping someone and fulfilling their needs
What's going wrong and how can it be improved?
Focus is on letting the experience walk out the door and use mainly a contractor workforce.
Poor leadership obsessed with their own egos and compensation. Totally inexperienced and ineffective as leaders.
The company stopped the progression of it's internal employees and hired contractors instead of promoting it's employees.
Review from Customer Support Dept
Bad decisions by executives that have clue about how the company runs
Bring in qualified management that understands how utilities work. Fire the current execs
What do you like best about your company?
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What would you most like to see improved at your company?
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